Pull&Bear
43 reviews
April 12
12.04.25
There are no complaints about the store, there are complaints about the consultants who work there!
25 minutes before the store closed, I asked a girl to help me choose jeans, to which she just looked into my eyes and was silent (laughing maliciously afterwards) and consultant Alexander took the initiative, he showed me a couple of options and helped me with the size.
When I started watching other views, he came up to me and started getting the right size himself so that I wouldn't spoil the order that had already been put in place (as they were preparing to close).
I went to measure a fairly large number of jeans, and when I needed a different size, I asked for help from the same consultant, Alexander (who at that moment was standing at the reception of clothes from the fitting rooms with another consultant, a girl), to which he replied:
- "I won't look for or bring you anything as the store is getting ready to close!"
I asked the girl standing next to me, to which I immediately received a response from the consultant (the same) Alexander that she would not bring/change anything to me either.
This approach was quite expected.
I went to look for jeans of the right size on my own and, having found them accordingly, went to the fitting room, where consultant Alexander was already showing with all his appearance that I should leave the store space.
After the fitting room, I went to the cash register, where consultant Alexander was already there, but I went up to the girl who was already counting the cash register in front of me and asked me politely to calculate, to which she looked at the time and said:
- "We are no longer working, although it was 22:01 on the clock."
Naturally, I started talking about the protection of human consumer rights, to which the same consultant, Alexander, replied:
- "we do not live in a post-Soviet state, and these prejudices have long been outdated!"
To which I asked me to calculate it again, and in response, I heard that they were going to call the store's security and remove me from it.
Then I asked for a complaint book, and at that moment, while I was writing my jeans, Alexander, the consultant, started taking them away from the counter! Having said it again, they are already closed and no one will count me out!
(All this time he was behaving very arrogantly, he wasn't rude, but he was trying to show with his whole appearance who was right here and who was the boss!)
"I understand everything perfectly, and in general I don't like to go to such lengths, but this is the first time in my life that such a situation has happened! We are all human beings and we understand everything perfectly, but the attitude of a simple consultant who came to such a position should be appropriate!"
(22:04 - the video is attached where the consultant, Alexander, simply removes jeans from the counter while I file a complaint)
I am leaving this review only so that people who encounter such an attitude towards themselves know this and take appropriate measures!
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2
December 6, 2024
two stars purely for the fact that there are a couple of cool things, BUT there is simply no service , for the sake of the thing that you liked, the consultant said to look for yourself in the hall, guys, well, this is your job, I am a buyer and I leave my money with you🙏🏼
update
when I bought the shoes it felt like they were super high-quality, a couple of weeks have passed and they already have cracks and laces even in the knot are untied when walking 🫤
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1
December 21, 2024
Always when visiting this store, there are problems with the staff, there is never anyone at the checkout, the store is not equipped with places to try on shoes in the hall, there are no spoons, and today there was an enchanting number, the store manager was outraged that we were going to try on shoes in the fitting room, stopped us at the entrance and said that it needed to be measured in the hall!!!!! This is customer orientation!!! It's just a terrible experience, I want to come to the store and try on shoes not in a position, sorry for the expression "cancer" between the rows, but sitting in the fitting room, and not pulling on shoes with my fingers, but doing it comfortably. It would be very nice if the application had the opportunity to provide feedback so that the management would pay attention to the staff!!!
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1
April 19
While we were visiting Minsk, we decided to take a walk along the Dana Mall shopping center and there we just went to the Pull and Bear store.
We bought 2 pairs of jeans, the quality is excellent, the prices are average, like everywhere else, about 3,700 rubles, because they were paid in Belarusian rubles.
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July 3, 2024
I love this store all the stuff from there ... I don't really recommend jeans, I buy them every time they stretch in a couple of months. of course, you can wash it, but still, jeans are for jeans to have a dense fabric. and so a super store. now all sorts of cool things appear like lana del rey coquette🎀🫧swimwear is also cool, although when I bought my own there were none at all, up to 5 models. but it's very cool that xs is there, otherwise I usually have problems with it. They sell cool tops, I like it. I do not recommend dresses that are not made of cotton. all sorts of things for parties, the quality is like that. Yes, there are problems with jeans, of course. the dawn is somehow tighter than jeans. all the things that are in the photo from there...☠️🕷️🕸️
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November 23, 2024
Well, is it worth lamenting that things used to be better?! Well, they were, well, they seem to be, if you dig into piles of clothes😅 And if you know what you're looking for, there's a chance you'll find it.
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5
December 8, 2024
A pleasant store where you found things that you have been looking for for a long time. We will definitely come back again.
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April 1, 2024
A very decent store where we bought 2 sets of TAC bed linen is almost 2 times cheaper than on the Lock.We ordered more pillows and a blanket. Thanks to the competent sales consultant!
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November 7, 2024
It's not the first time I've been to the store and it's the same picture every time (see photo). The desire to buy something disappears.
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October 13, 2024
A big good store. If it wasn't for the consultant girl, it would be difficult to find what you need. Thank you for your attention to the buyer!
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December 24, 2023
Attentive staff. She asked me to find things several times, they were brought from the warehouse. The quality is average, I have never taken shoes. The price is lower than for Belarusian goods, and if at a discount, then it's generally wonderful.
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November 15, 2024
It's a very cool store. I love him. 🥰👍👍👍
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1
July 28, 2024
The quality of things has become at the level of consumer goods, and the price tag is only growing. I took a T-shirt for myself - after 2 walks, the dark gray color began to fade and now, after washing, the color almost everywhere became bald. This is not the first case of this, it's better to order from China for the same price and I will receive normal clothes, and not these rags for 70 boons per T-shirt, shame. I'm not talking about the design at all, some kind of streetwear from Aliexpress.
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March 10
Lately, they've only been selling some kind of hat for a high price, which is very sad.
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July 10, 2024
A good store!
Great choice!Polite sellers!
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November 26, 2023
good choice of clothes, excellent quality and pleasant staff
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October 9, 2022
And since when are they not allowed into the fitting rooms to try on jackets? They say this is allowed only in the trading floor. And where should I put my things, throw my clothes on the floor? What are fitting rooms for anyway? Horror. I wanted to try on a jacket and after they turned me out of the fitting room, the desire to buy something disappeared, and in principle visit this store. It's a pity I didn't ask for a complaint book.
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1
December 5, 2023
Here I bought "sanctioned clothes", Moscow expresses its gratitude)
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3
January 31, 2023
I went into the store on 01/31/2023 at 13.00, took a jacket, went to the fitting room, a very young girl says "we can't measure outerwear in the fitting room", you need to measure in the hall!!!! I'm shocked)) I don't understand anything.. in general, after my indignation, I missed it.. the jacket didn't fit, I'm going back, this same young person of post-school age declares: I won't hang this jacket back, take it yourself where you got it... Store management figure out the store's service!! It's terrible))
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4
May 29, 2021
I often shopped there, but never set foot there again.
1. Things cost about the same as in Bershka, but the quality is like in DeFacto. The choice is relatively meager (the only good thing is the collaboration with NASA).
2. A common problem is to find some size, L may not be in principle.
3. And what influenced my decision the most was the attitude of the staff. Everyone is angry, unfriendly and treats you like you still owe them. Why is it that when the flow of people in other stores somehow cope?
You can come and get some good thing on the cheap, but for the purpose of a lot of purchases, I would not visit - save your nerves.
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3
September 14, 2022
Not a bad store, average prices, sometimes cool stuff. There can be a lot of people. The service is above average.
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1
November 11, 2022
Good things, beautiful and fashionable. This can be said about all inditex brands, friendly staff
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June 1, 2023
A good piece of youth clothing, at an affordable price I recommend
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1
February 17, 2023
The queue reaches the middle of the hall. When asked to put out a second cashier, they refused: "He is not at work. As it comes, so it will be."
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1
April 29, 2022
it's great for a wife and daughter, adult men have nothing to do there, except to support the choice of the better half
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1
July 28, 2024
A regular clothing store
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August 28, 2022
The service is terrible. A young guy, a sales consultant, communicates very rudely with customers. It feels like we're not even worthy of looking in his direction.
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3
August 11, 2023
Poor quality of service. If there are 2 cashiers, only one works. Hello to the cashier Alina, who refused to serve
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February 6, 2021
As I do not go into this particular store, all the sellers and managers are so dissatisfied and offended by life, they communicate so that everyone would rather lag behind them, somehow I asked the store manager to bring me a white bike, they looked at me as if who I was to address her at all, as a result, the bike was brought yellow. The worst store in dana mall from inditex.
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6
September 13, 2022
A cozy clean store, polite sellers, I recommend it.
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April 2, 2023
Cool, I bought a very nice suit!
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January 15, 2023
Standard en beer pool, only not all sizes are available(
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1
May 18, 2022
Terrible service!
The only suitable size M was on the mannequin. They agreed to remove it only on condition of its purchase. What? Where is there such a law?
The manager was called. No, we won't take it off. The design of the hall has been agreed upon, take a different color or a different model.
What is the problem with hanging this model on a mannequin, but in a different size???????
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3
1
September 7, 2023
a stylish place where you can buy good things
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September 16, 2024
Non-competent sellers.
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August 13, 2021
It's a terrible store. I bought pants that didn't fit. I wanted to return it, but they refused to return the money
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4
December 29, 2020
Get a measuring tape, it is very useful when you want to make a gift, but you do not know the exact size
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3
December 26, 2020
The teenage child likes it very much. As for me, the price often does not match the quality
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3
April 13, 2021
The service is good. A small assortment of men's.
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1
November 29, 2022
Great store!
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September 14, 2020
The quality of the clothes is very pleasing, the assortment is good
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3
January 2, 2021
Only small sizes
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1
January 27, 2021
Cheap store
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