I sell household appliances and often come across smart TV settings. Today, a customer who came to the store for a Yandex-based TV asked to set up only one function - IPTV, since the TV was intended for grandma and the rest of the functionality will not be in demand. It was not possible to find the url of the playlist on the Internet, so it was decided to simply call the provider's support and request either an SMS or an oral address so that I would write it down under dictation. The girl who answered the phone said that you need to log in to your personal account and get a link from there. Please clarify to me that I am just a salesman in a store and do not have access to my personal account, and when the TV is at the address, my grandmother will not be able to do this, I also was not offered any option other than how to log into my personal account. In this regard, I want (by greatly reducing the number of slang words and expressions of extremely negative content) to express my indignation that you, as a representative of the provider's TECHNICAL support, should not behave in this way, and if you cannot tell me the usual address of the playlist, then what will you offer me if I do not have the Internet? Should I reboot the router? Do your job descriptions even provide ASSISTANCE to subscribers? Is it possible that the preservation of reputation is also in the sphere of the company's interests? In general, I am outraged and disappointed by this attitude. At first glance, such a banal problem and such a tough rebuff in the bureaucratic style of early socialism - like IT IS NECESSARY EXACTLY THIS WAY AND IN NO OTHER WAY" Nonsense!!!!!!!

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Виктория

Level 2 Local Expert

The worst Internet provider in Donetsk. Constant interruptions and poor Internet quality, the operator girl offers only one solution for everything: "Restart the router." 3-4 times a week, you have to steadily dial because of the terrible quality of the Internet. The visiting group works when it wants, the operator does not name deadlines for troubleshooting problems. The provider takes advantage of the fact that one serves customers on his site. We would love to switch to another provider.

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kiski2312

Level 2 Local Expert

We did not get acquainted with the advantages, I left a request for connection, 2 weeks have passed, silence, I called back, they say they do not know what time frame they will do it... Wait for it... Not competent

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