I sell household appliances and often come across smart TV settings. Today, a customer who came to the store for a Yandex-based TV asked to set up only one function - IPTV, since the TV was intended for grandma and the rest of the functionality will not be in demand. It was not possible to find the url of the playlist on the Internet, so it was decided to simply call the provider's support and request either an SMS or an oral address so that I would write it down under dictation. The girl who answered the phone said that you need to log in to your personal account and get a link from there. Please clarify to me that I am just a salesman in a store and do not have access to my personal account, and when the TV is at the address, my grandmother will not be able to do this, I also was not offered any option other than how to log into my personal account. In this regard, I want (by greatly reducing the number of slang words and expressions of extremely negative content) to express my indignation that you, as a representative of the provider's TECHNICAL support, should not behave in this way, and if you cannot tell me the usual address of the playlist, then what will you offer me if I do not have the Internet? Should I reboot the router? Do your job descriptions even provide ASSISTANCE to subscribers? Is it possible that the preservation of reputation is also in the sphere of the company's interests? In general, I am outraged and disappointed by this attitude. At first glance, such a banal problem and such a tough rebuff in the bureaucratic style of early socialism - like IT IS NECESSARY EXACTLY THIS WAY AND IN NO OTHER WAY"
Nonsense!!!!!!!
See original · Русский
2
Виктория
Level 2 Local Expert
September 15
The worst Internet provider in Donetsk. Constant interruptions and poor Internet quality, the operator girl offers only one solution for everything: "Restart the router." 3-4 times a week, you have to steadily dial because of the terrible quality of the Internet.
The visiting group works when it wants, the operator does not name deadlines for troubleshooting problems.
The provider takes advantage of the fact that one serves customers on his site.
We would love to switch to another provider.
See original · Русский
1
kiski2312
Level 2 Local Expert
February 17
We did not get acquainted with the advantages, I left a request for connection, 2 weeks have passed, silence, I called back, they say they do not know what time frame they will do it... Wait for it... Not competent
See original · Русский
1
Death Core
Level 2 Local Expert
March 29, 2023
+++++ (6 из 5) ставлю!!! Ребята молодцы! Перебоев со связью не было - НИКОГДА!!! при обстрелах хочу поблагодарить все бригады, что выезжают! например сегодня 29.03.2023г. перебили кабель, через час еду уже делают (при обстрелах), лично видел. Ради чего-то малого ребята рискуют! Спасибо Вам!
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2
Show business's response
Вадим Г.
Level 2 Local Expert
September 21, 2023
Работники супер молодцы,но интернет сильно тормозит и до заявленной скорости ну очень далеко.
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Andrey
Level 5 Local Expert
May 28, 2019
высокие цены для частного сектора, в отдельных местах не грамотно выполнен монтаж опто-волокна (по диагонали пересекая улицу)