Headline: A nightmarish stay at the Rauan Hotel in Astana
I recently had the misfortune of staying at the Rauan Hotel in Astana, and I want to emphasize that choosing this hotel is an absolute disaster waiting for its moment. My stay at this institution was caused by a snowstorm that hit Astana on February 8, 2024, and I had no choice but to seek refuge here.
To say that the rooms were in terrible condition is an underestimation; it was more like a war than a hotel. The carpets were dirty, the furniture was broken, and the overall atmosphere was far from welcoming. It was disheartening to see the sheer neglect and lack of care throughout the hotel.
The most shocking aspect of my stay was the condition of the doors. Every room had broken doors, and even calling them doors was an exaggeration. They were in such a terrible state that it was almost impossible to close or ensure their safety. This undermined not only my safety, but also my peace of mind in an already difficult situation.
I strongly recommend that anyone who is considering staying at the Rauan Hotel in Astana think carefully before booking a room. The general condition of the hotel is a clear indicator of the lack of commitment to provide a basic level of accommodation. I understand that emergencies such as snowstorms can limit options, but even in such difficult circumstances, there are better alternatives than exposing yourself to the terrible conditions of this institution.
In conclusion, I cannot stress enough how important it is to explore other accommodation options in Astana. The Rauan Hotel is a sad choice, and I hope that my experience will serve as a warning to those who are thinking about staying in this institution.
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Евгений Шабойлов
Level 3 Local Expert
November 6, 2023
I rented a single room for 7 thousand, the administrator did not have change, I said I would give it in the morning, in the morning there was no one, and no one gave the money, I do not recommend it,a very cold room,dirty
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шинар Гарпн
Level 5 Local Expert
February 25
A convenient place when waiting for a train
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Сергей Сподин
Level 4 Local Expert
October 14, 2022
Хорошие времена для этой гостиницы закончились сразу после саммита.
Затоптанный ковролин который насквозь провонял сигаретным дымом, невозможность получить документы о проживании для командировки, отсутствие горячего душа в моем номере.
В свою очередь, могу сказать что персонал отзывчивый и приятный, а интерьер, пусть и настоятельно требует ремонта, выглядит прилично. Главное, сразу проверяйте наличие горячей воды
Наталья Коваленко
Level 5 Local Expert
December 4, 2023
It doesn't match the description at all, and the photos
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1
Анна Путикова
Level 3 Local Expert
January 9
It's dirty and everything is flat, there's not even a handle in the door
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1
Алтыннур Ауталипова
Level 2 Local Expert
November 4, 2022
Ужасно все. Не ходите. Бегите. Рядом даже не проходите
Бахыт Бейсенова
Level 2 Local Expert
April 15, 2021
Очень хороший торговый дом Рауан. Цены низкие и большой ассортимент.
1
Марина
Level 12 Local Expert
January 29, 2020
Забронировали через Букинг.ком
На 1этаже сауна,на 2 этаже номера
Номер оказался не такой как был на фото в букинге,даже окон не было.
С 1этажа воняет сауной
Прачечная стирки
Шум,запахи
Мы отказались
Спасибо им за то что сделали возврат денежных средств
2
Александр Чукарин
Level 30 Local Expert
March 2, 2020
Хороший большой отель с парковкой , рядом азс и много еды .