The service leaves much to be desired. I signed up for yoga classes a week in advance. I arrived 15 minutes before class and waited for the coach for another 15 minutes. It was only after that that the receptionist told me that classes had been gone for a long time. Why wasn't it warned in advance, and why was it recorded at all? Such an attitude towards people....

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Ante Bellum

Level 4 Local Expert

Unfortunately or fortunately, it was not possible to get acquainted with this institution at all, since there is a girl at the reception who does not know how to connect three words. I came on Tuesday to learn about the programs and sign up for a trial individual session with a trainer. As a result, I received an extremely weak description of the programs, generally zero information about club cards and how everything works, what is included in the subscription, whether there is a sauna or something like that, they didn't tell me about massages, they didn't even show me the room, as it usually happens in fitness centers. In general, I did not insist. Since the employee's abilities were limited only to demonstrating laminated lesson schedule signs, I decided to sign up for an individual lesson and discuss everything with the coach. I clarified several times that I was not interested in group classes. I also specified the cost of an individual lesson, and she told me the cost of an individual lesson. It would seem that something could go wrong. As a result, I came on Saturday morning and found out that I was enrolled in a group class. The same girl was sitting at the reception and with round eyes she claimed that I misunderstood her and allegedly the conversation was that she would sign me up for a group lesson, where I would arrange an individual lesson with the coach. Anyway, this Saturday morning, I got up at the crack of dawn so that this face of the fitness club would persistently prove to me that I have communication problems) Dear managers or anyone who cares about the reputation of the institution (like this girl), you need to change something in your policy, you have something at the entrance that prevents the appearance of new regular customers,)

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