Reikartz Sky Almaty
Business hours
24 hours
Directions
Baikonur
1.33 km
Shevchenko street
49 m
155 reviews
September 30, 2023
Very Unhappy with the staff not at all foreigner friendly. Only meant for people who can understand and talk in their language.
Reception Staff thou helpful the reservation staff has flaw. Inspite of booking in three weeks in advance and emailing repeatedly, no reply is received.
And Inspite of requesting we are not happy with the room post arrival they couldn't change. As they were all booked, I repeatedly stated that room view on 12th floor has direct sight of a corporate and it would be really appreciated if changes could be made as we were on our honeymoon. They were helpless some ex employee from reservations whose email id is available on Agoda (site from which we had booked) had left and they were not aware about my request.
On the 12th Floor city, 1st day itself When we opened window people from opposite building office could literally see through.
The wifi doesn't work we have to go and stand near the gate to have full network. The tea pot stopped working immediately upon using during same day. Had to wait till next week second half to get it fixed.
I did so much research and although the reception staff were very helpful but the hotel needs to fix reservations staff Inspite of booking superior room it felt we are staying in below average occupancy.
Sorry but I'm extremely unhappy.. the location is excellent, the rooms are average the service needs serious training.
1
September 10, 2024
Cool room, clean, warm, comfortable. The view from the window was not very good... But the breakfast (view) compensated for everything :), in general, the breakfast was good! Responsive staff. Of the disadvantages, one elevator did not work at the time of arrival, we had to wait. I recommend it this way.
See original · Русский
February 13, 2024
A good hotel with a convenient location. A very unusual solution with glass walls of the bathroom. The rooms are clean, the sound insulation is good. The view from the window of the upper floors is beautiful. There are smoking rooms on each floor. The breakfasts and staff are excellent. But there are also disadvantages. For example, there were no dental kits in the room. The administrator did not specify the purpose of the visit (he was on a business trip) and billed the tourist fee, this fee is not paid during a business trip. And the most annoying minus is the restaurant, with a beautiful view of the mountains, the menu is quite small and at the same time there are many positions in the stop list.
See original · Русский
