Renault

4.7

412 ratings

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Александр Г

Level 4 Local Expert

I bought a car twice. In the 17th and 25th years. They work honestly, clearly and without deception. I'm currently servicing a purchased car there. The attitude is always attentive, one might say friendly. There were no failures on the part of the service under warranty. They fix it quickly. I like it, I recommend it for both buying and servicing cars.

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Михаил Р.

Level 2 Local Expert

Razzhivin Mikhail The organization purchased a Niva Travel car in November 2024, and the gimbal failed at a mileage of 48300. It was recorded in December for January 8, there are no spare parts for warranty repairs. There is no replacement car. It takes two to three weeks to wait for details... Negative attitude towards this organization. The first request was to replace the rear wiper drive, we also waited for several months!!! until they replace it...

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Максим К.

Level 2 Local Expert

I own a 2020 LADA Vesta, 180,000 mileage. It was bought right there, in the sales area. There is a dealer service at the salon. I am serviced only here - warranty and post-warranty service. Under warranty, everything changed without question! But that's not even the point! I was pleasantly surprised by the cost of maintenance after warranty! For post-warranty service at the dealer - good discounts on work and parts! I get repaired only here, and I also buy 90% of spare parts from them (on average, not much and more expensive spare parts than in the store, Lada gives a guarantee for work and parts). Urgent repairs were needed several times, they will always go to a meeting and try to find a "window" off the record! I Definitely Recommend It!👍

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Литовченко н.

Level 4 Local Expert

I would like to leave a review about the excellent work of the service department specialist Matvey Bolvanenko. We always try to serve our Duster with his participation. Everything is always clear , to the point . Nothing superfluous.

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Владимир

Level 6 Local Expert

I changed the timing belt on the Duster. We discussed the price of the work and the cost of spare parts over the phone. I preferred to take spare parts from them, because the spare parts are original and this is a condition for a discount on work. Again, a guarantee. The service is fast and courteous. The discounted work price came out cheaper than "in garages"). The old parts were put in boxes from the new ones, in a bag and in the trunk, as I requested. It's interesting to see the condition of the old vehicles. I really liked everything.

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Иван С.

Level 7 Local Expert

What can I say if Renault officials do not know what operations should be carried out at the first time on the duster, they only know how to change the oil for a lot of money, although it was a long time ago, maybe the approaches have changed, but the sediment remains

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Сергей С.

Level 6 Local Expert

Voyah manager Irina Bobrova is just a specialist without further ado. Everything is clear on the case. The test drive also explains, shows, and tells everything. Realizing that it's not always easy for a girl to talk about technology, but not in this case.

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Оксана)))

Level 4 Local Expert

A very polite consultant, there is a place to wait, and most importantly, they will never be deceived, they only tell you what really needs to be done or repaired.

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Виталий

Level 8 Local Expert

The advantages are that you can address any problem and they will really try to solve it. The staff is also polite, they explain everything normally, and if necessary, they show it in the pictures (for repairs). The minus is still the price.

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Dmitryi Baranov

Level 5 Local Expert

We arrived at the salon today, the prospect of choosing a car for 7 seats. The interior is disgusting. Nothing has changed in 4 years. Before that, we chose a car, considered a Renault Arcana, and eventually bought another car at another dealership. The bottom line is, when entering the salon, there is no greeting, the staff just doesn't care who got there and how, they didn't even say hello!!!! We bought a car from another dealer! 4 years have passed, the situation has not changed. We are currently considering a car with 7 seats. We went into the salon, the guys were sitting in jackets with ties, there was no greeting, no attention in our direction!!! It feels like no one cares who came or how!! After watching the dream, the girl offered to help and that's it, no information, there was a strong discomfort from the fact that we were doing them a favor by visiting the salon!!! The atmosphere is terrible, the managers solve their issues without paying attention to the fact that we are looking at cars for 190,000 white rubles. Maybe I'm biased, but I think that when you decide to choose a car, at least they should pay attention to you. Once again, 4 years ago, the situation was the same, we wanted to buy a Renault Arcana, but the arrogant behavior of the staff repelled us as much as possible, so we bought a car from another dealer, and the decision was made within half an hour, we drove to Renault for half a year)) draw conclusions guys. The most useless customer service in Gagarin!! Apparently their income is only from legal entities. Definitely not recommended

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Ольга ))))))

Level 13 Local Expert

Oleg, the consultant, is attentive, patient, and always in touch. I advised you in great detail when choosing a car. I won't tell you about the service - the car was just purchased

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сергей бычков

Level 3 Local Expert

From AVTOVAZ and their official dealers (at least specifically from this dealer)I'm going to have one division: "Is it possible, but why?" At the application stage, I was already made aware that my problem (the main one) was unlikely to be solved.They say: That's what the factory did, and we won't fix it. The problem lies in the fact that the air duct blows on the left (driver's) side in winter. I have already contacted them 3 times with this problem, The first time my wife went, they somehow misunderstood her. They signed me up for the second time in the summer (and, logically, they didn't find anything)the third time, my wife also wanted to go to them (I work as a shift worker, so my wife often has to go)The last time the master told her on the phone that it was necessary to disassemble the panel and we would hardly assemble it better than the factory, is this generally normal? Are you sure you have qualified specialists working there? Multimedia on android is auto and simple, but it freezes (black screen and does not work) they didn't have firmware for a year, now they told my wife (verbally)that the new version has been installed, let's see how it will be.The fact that the wrong light is coming on, I've already come to terms with it. It's not a bad car for a budget car (although it's hard to call it a budget car for that kind of money), but this approach kills buying it at all. Since I bought a car on lease, I have to come here for "maintenance" and waste my nerves and time (without getting any results) I'm thinking of trying to talk to the senior there upon arrival, but will it be any use? PS It turns out that I was still lucky, a neighbor went to THAT (he also has a vest) and they couldn't unscrew the candle and broke it off.And of course, the factory is to blame, because they have several such cases per month. Even if we assume that the thread from the factory is really like this, then you should take all measures to carefully unscrew it and not break it off. Instead of pushing with all your might, on a hot engine.

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Андрей К.

Level 11 Local Expert

The car was purchased here. Lada Largus cross 7 seats. There were some difficulties with the design. The set of mats was for the 5-seater version. The car is less than a year old, the mileage is 42 thousand. There are no complaints about it yet. The passage of the planned maintenance was excellent, according to the hard hat they gave it to the hood belt. They were accepted without problems and quickly. The disadvantage is that there is no replacement car. 2 weeks without a car at my job is unacceptable. I have to move around a lot.

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Анастасия

Level 9 Local Expert

The most disrespectful attitude towards customers in the service. You will not see any unsubscriptions, documents with signatures and seals on the change of warranty conditions, etc. The manager was just laughing in my face. We wasted our time, because everything could be explained over the phone, the feeling that they just create the appearance of a stormy activity.

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Алексей к.

Level 3 Local Expert

Excellent staff, good service, I would especially like to mention Maria Demidova, an excellent specialist with a broad approach to any client!

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Татьяна Туровец

Level 11 Local Expert

The service took place by appointment. They were accepted even before the appointed time. We did everything as quickly as possible. In the waiting area there is an opportunity to sit on the sofa, drink tea and coffee.

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петр

Level 4 Local Expert

I would not recommend visiting, there are very, very long queues for service - two weeks plus, you have to drive a faulty car during this time, which, unfortunately, is constantly repeated

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Texnolog_84

Level 9 Local Expert

The Nissan ixtrail was carried out quickly and efficiently, with responsive staff.

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Александр

Level 5 Local Expert

Pleasant acquaintance with the car dealership. As a result, I bought a Dongfeng Box. Manager Alexander is a professional in his field, nothing superfluous, everything is competent, intelligible and cultured. I hope for a long-term good relationship.

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Sergei Vitebski

Level 15 Local Expert

Salon for the sale of new cars. There is an opportunity to take a test drive of the car you like. Friendly and attentive managers. I bought a new Renault Kaptur. I liked everything. P.S. Lada and Nissan salons are within walking distance. You can compare and get a price.

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Андрей Ерашов

Level 13 Local Expert

A good attitude and quality of work, however, are not done quickly, but if you need to be sure of the safety of the car, this is not so important. I recommend you to visit!

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Василий К.

Level 2 Local Expert

I give the Renault salon in Vitebsk 5 out of 5. Logan bought, the car was prepared quickly, everything was neat + gifts were given, the car was tied with a bow at the issuance, my wife really liked it. Special thanks to the beginning. sales department to Yuri Moskalev, an excellent, adequate specialist.

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Anonymous review

In the Renault kaptur car, after running 4,500 km, there was a knock and crunch from the driver's side in front, contacted the service on 05/18.21. They explained that the suspension elements and steering mechanism were diagnosed - there is no reason, you need to drive so that the defect shows itself, the knock and crunch are the same. 09.06.21. the knock and crunch are the same, the craftsmen, the locksmith, the warranty engineer can all hear-they carried out preventive tightening of the threaded connections of the suspension elements, the stretcher, the transmission, cleaning the brakes and explained that the reason was the additional plastic protection, which clung to the spring of the shock absorber and gave the car away. 06/10.21 the symptoms are the same - knocking and crunching, arriving at the service and at the request, let's listen and determine the actual cause, we hear the answer, but we can't do anything, we recorded it on 06/14.21. At the request of the contact of the warranty engineer on weekdays and working days to communicate and find a compromise - the answer of the master, he communicates only with direct recording. It remains to write a review in the complaint book. When selling a car, everyone is good and friendly, but as soon as the question of solving problems arises, kindness and goodwill end here, and a period of indifference begins.

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Мария Трубецкая

Level 2 Local Expert

The car is under warranty. 2 times we asked for help to fix the problem (knocking on the driver's side, in front). The specialists of the warranty department center also hear it, but they can't do anything. How is it, a new car, and the knocking is getting more and more frequent. One of two things, either the specialists are illiterate or they just don't want to figure it out. They said if you contact them again, the whole service will be paid. The main thing for you is to sell a car, and then if something is wrong, then the customer's problem? It turns out that way. Renault kaptur car

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Посторонним В.

Level 5 Local Expert

An excellent dealer. Thanks to Manager Artyom for his attentiveness and responsiveness. To specialists - for solving non-standard tasks and ideas :-)

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Владислав Кунцевич

Level 10 Local Expert

Calmly, everything is on time. The main thing is that the spare parts were all at once, we did not have to wait. It is expensive, but there is an installment plan on the purchase card for 4 months

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Lyudmila Ignatkova

Level 17 Local Expert

There is a large parking lot. The consultants will tell you/ show you everything.

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SL444

Level 16 Local Expert

Spector service is not the best! Take the same Guard, an arrogant, uneducated man who was put in charge of the order! We wanted to look for a car for ourselves, but after communicating with the Security Company, we did not want to visit this car dealership at all! If the head of the Guard sees this review, let him work on himself as he recruits these mountain Guards there!

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Екатерина Рыженкова

Level 5 Local Expert

Everything is great, the staff is responsive and attentive. Only positive emotions remained.

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Viktor B.

Level 19 Local Expert

The rusted hood was refused to be repaired under warranty. After that, I found out about the burned-out stop light bulbs only after I arrived home.

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Игорь Красовский

Level 13 Local Expert

Managers are not willing to offer you a product, they are not very savvy in the knowledge of the product they sell, and the warranty there is generally a separate story 😂

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Ирина Солкина

Level 10 Local Expert

Spacious Parking, cozy atmosphere, courteous staff. All the questions of interest were resolved immediately.

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владимир ковалев

Level 8 Local Expert

Thank you my rescuers, everything was done quickly and efficiently, I advise all Duster waters, and I will be serviced myself, the only service station in the city that you can trust.It's been checked, it's great.10 points.

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Леонид К.

Level 8 Local Expert

The Renault service station staff is very polite, the work is done perfectly, although it is expensive. It's a little annoying that the master receptionists are sitting on the half of the Lada.

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Андрей Е.

Level 5 Local Expert

Excellent courteous customer service, there is no imposition of additional options upon purchase. If it is possible to purchase a car of the appropriate brands, this is the place where it is nice to turn.

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Y. K.

Level 8 Local Expert

Excellent service! Master Ivan Tkach has a separate respect - politely, competently and to the point! Keep it up.

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АВ

Level 3 Local Expert

Renault in Vitebsk at 169 Gagarin Street. The sale of cars was realized by 4.5 points out of 5. At first it is difficult to choose options, but after long conversations everything is solved. But the service is just terrible, by 3 points out of 5. The service does not want to understand the client and fulfill the client's wishes. If there is no plug from the factory, then it is simply impossible to prove it. When you pick up a car at the time of purchase, you also need to hire a videographer for detailed shooting outside the car, under the car and in the cabin, otherwise you will never prove anything. And if any emergency indicator lights up on the way, and then goes out and you want to be diagnosed under warranty, then you will be notified in advance that the error may not have been recorded in the car's computer and you will have to pay the cost of diagnostics, and photos and videos with this error are not taken into account. This means that you also need to order a forensic examination of your own video and attach it to the repair application. And it's even more interesting when, during pre-sale preparation, they lose the password to your alarm and joyfully inform you that now this is your problem and you have to go abroad to the service center of this alarm yourself and solve this issue there at your own expense. In a word, the service is just terrible.

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Андрей Петров

Level 5 Local Expert

They do their best from scratch, it's a pity for the guys, they have to take their breath away because of the lack of spare parts

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Сергей Кириллов

Level 6 Local Expert

The service is good, they work fast enough. It's a little expensive.

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Евгений

Level 16 Local Expert

A good salon is responsive and professional managers. Large parking lot, cleanliness in the sales area.

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Дмитрий Д

Level 21 Local Expert

The staff is Super , and the prices for the domestic car industry are just space , the car is like an apartment , it would be better if car prices rose along with the PO .

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Игорь

Level 10 Local Expert

Pleasant and qualified staff. Fast, reliable and high-quality!

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Иван И.

Level 4 Local Expert

The manager answered all your questions. The test drive was completed. I liked everything. As soon as there is money, I will definitely come back for a purchase

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Level 14 Local Expert

So far, this is the assessment. This is due to an unjustified refusal in the warranty case. If there is a positive decision, it will be 5*.

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Евгений Ш.

Level 4 Local Expert

The sale is 4.5%, there is no service, the rear-view camera cannot be changed for 38 days. When they were filming, the accident connector was not put in place.

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Артём П.

Level 15 Local Expert

A good salon. A rich selection! The prices for cars are pleasant. The service is excellent! I recommend it!

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Anonymous review

It is very pleasant and beautiful. Large parking lot. Polite staff

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Артём Тижиков

Level 9 Local Expert

I did tire fitting by appointment, it took an hour and a half. It is also called a service. I do not recommend it to those who value their time!

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Валерий Козинец

Level 3 Local Expert

The attitude towards the client is 0 on a 10-point system

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павел б.

Level 7 Local Expert

Good service. Reasonable prices. Friendly employees.

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Renault

87 reviews