I lived in this hotel for a week and had only good memories and impressions! The hotel is conveniently located - and there is a place to walk and eat. The staff is polite and competent, the sound insulation is excellent, the equipment is all in good condition, the breakfasts are something... and tasty, and varied and a lot))) And dinner at the restaurant is beyond praise! Special respect for the spa area! It was in December and after a cool day. it was just gorgeous to bask in the hammam and plunge into the pool! If you want to come to Almaty, I will stay at this hotel!
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Оксана
Level 9 Local Expert
March 28
Great hotel
Delicious breakfasts
Clean
Great location, great parks nearby
The room has everything - a hairdryer, a bathrobe and hygiene supplies, even a comb and a shaving kit and a brush with paste
(Not everyone will find this)
Of the cons:
Something with air conditioning in the room, it was extremely stuffy
Poor sound insulation of the rooms, heard the staff all night, mobile phones, children
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Вероника Першина
Level 14 Local Expert
November 7, 2023
Great hotel in the city center. Within walking distance of shopping centers, market, Arbat, restaurants.
The staff is very friendly and ready to help and answer all questions. Clean, modern, although it is clear that the repair was a long time ago. A good mattress, a large set of hygiene items, a kettle, mugs and tea are also available. However, there was an inscription "minibar" on the refrigerator, and it was empty. Strange.
From the comments: the breakfast is average, the hot dishes are not very hot, the rolls are tasteless, the jams are not signed, the dirty dishes are not cleaned as they appear on the table, but when the guest has already left. It's also strange and spoils the impression.
Another infuriating detail: the tubes in the shower are sealed with foil, it is simply unrealistic to open them with wet hands.
The hammam is impossibly hot, and the next steam room is cold. Again, it's strange why it can't be adjusted.
But in general, I recommend the hotel.