I highly do not recommend this company!
Their whole business is built on bringing a parcel without agreeing on a time, they bring it twice and call when the courier is already at the door, if you are currently at the wrong address, then your problems, And THEY DO the THIRD DELIVERY FOR a FEE. That's what it's designed for! People in the call center, like the couriers themselves, are not customer-oriented, they do not know how to talk.
Ivan, instead of solving the issue, began to talk in raised tones and interrupt. It is a pity that such a low level of service.
There are so many negative reviews, and the company is not doing anything.
See original · Русский
2
1
Show business's response
Майра Бахтиярова
Level 2 Local Expert
August 12
Not very insignificant Postal Express
Do not give orders👎
See original · Қазақша
Амангуль Рахимбекова
Level 7 Local Expert
September 8, 2022
It is unclear why the express mail is called?! I was waiting for an urgent parcel, I couldn't get through, I had to go, I paid 4 thousand for a taxi back and forth, because the event was starting, for which I ordered urgent delivery, plus I paid 1800 ten for delivery from another city. In total, the packaging turned out to be more expensive than the product. You see, they do not have delivery on Saturdays, but the phone number is indicated on the parcel, really it was impossible to call and say that due to the fact that there is no delivery on Saturdays, if you need it urgently, you can pick it up yourself. It's a lot of hassle. Disappointed.
See original · Русский
2
Show business's response
Жанна Султанова
Level 5 Local Expert
July 3, 2023
Very polite managers, always call on time if my parcel has already arrived!!! Thanks to the guys who always serve me!!!
See original · Русский
Show business's response
лариса редькина
Level 2 Local Expert
June 28, 2022
Today we had a conversation with the head of the customer department, Marzhan. Well, comrades, if the head is determined to create problems for the client, and not solve them, then what can we expect from the company as a whole. Despite the fact that we have an advance payment system, I could not figure out within an hour who would accept our order for envelope delivery. I called both Almaty and Astana. It is also very difficult to get through, definitely. in case of prepayment, they still require filling out warranty obligations!!
See original · Русский
2
Show business's response
Нариман Джакишев
Level 8 Local Expert
April 17
Courier mail, faster delivery than kazpost
See original · Русский
Show business's response
Айдын Отемисов
Level 6 Local Expert
September 13, 2022
Very spoiled, I called the courier for two days in a row and silence. No one came))) I sat waiting and did not leave the house, but I would not miss the long-awaited call... But the operator said they probably forgot to record you... The sadness that I wasted my time was a minus one, but there is no
See original · Русский
1
Show business's response
Нуржан Урынбаев
Level 6 Local Expert
May 25
well done. there are no questions for them at all.
See original · Русский
Show business's response
Вася А.
Level 6 Local Expert
December 11, 2021
Parcels are promptly delivered, the operators are always polite, friendly, and lovely. The cost of delivery for such terms is quite acceptable👍
See original · Русский
Show business's response
Александр
Level 7 Local Expert
November 21, 2023
We send mail across Kazakhstan, everything is clear and on time
See original · Русский
1
Show business's response
Zhanat Dantu
Level 2 Local Expert
December 23, 2021
I do not recommend working with this company. They took the letter on Monday, they were supposed to make delivery on Wednesday, they delivered it only on Thursday. I'm calling to clarify where the letter is at 10.55, they said we'll call back, and they didn't call back until she dialed them at 12.07. They still haven't said where the letter is at the moment.
See original · Русский
1
Show business's response
Руслан Шарипов
Level 9 Local Expert
December 26, 2023
Normal staff. People are good
See original · Русский
Show business's response
Лариса Антонова
Level 2 Local Expert
December 29, 2020
Terrible service, they do not answer any phone, we are waiting for a parcel from Aktobe for 10 days, it came to me from Ukraine in a week, a nightmare, disgusting service, I will write everywhere....
See original · Русский
1
Show business's response
Альмира Габидулина
Level 2 Local Expert
March 29, 2021
the courier service is terrible, no contact phone is answered, the manager is neither fish nor meat, parcels arrive at a bad time
See original · Русский
2
Show business's response
Aibek O.
Level 6 Local Expert
February 20, 2021
Affordable and high-quality parcel delivery service throughout the Republic of Kazakhstan.
See original · Русский
1
Show business's response
Талгат К.
Level 8 Local Expert
November 20, 2021
The second time I use the company's services, the delivery is fast
See original · Русский
1
Show business's response
Дмитрий К.
Level 11 Local Expert
May 11, 2021
Quickly! We mainly send documents or urgent shipments
See original · Русский
Show business's response
Ерема
Level 9 Local Expert
July 26, 2020
Good mail. A responsive team. It's a pleasure to work with them
See original · Русский
Show business's response
Жан Андержанов
Level 9 Local Expert
March 23, 2020
Some managers should have been more polite and not rude to their clients.