Upon arrival, the owner immediately gave us a long and clearly fabricated story about a Swiss tourist who had supposedly broken his leg and was in the hospital, claiming that the tourist’s belongings were still in one of the rooms we had reserved. As a result, he said he could only offer us one room instead of the two we had booked in advance via Booking.com. He showed us the only room available, and while we agreed to take it for one night, he then insisted we pay the full price for both rooms. We argued that this was unacceptable, and after some pressure, he called his “boss” — despite the hotel being family-owned — and suddenly the Swiss tourist's belongings could be moved and both rooms were available. Unsurprisingly, we never saw any sign of this tourist. It was clearly a lie. My friend's room was acceptable, but mine had no external window, only a window facing an internal courtyard where the lights stayed on all night, and I could hear noise from every surrounding room. On top of this, we were charged more than the confirmed Booking.com rate. The owner invented an inflated exchange rate from dollars to som, despite our reservation being in euros. When we asked to have our laundry done, they refused to return our clothes until we paid €50 — an outrageous fee, especially considering the average monthly wage in Uzbekistan is around €250. To make matters worse, the woman who took the money tried to keep our change, instead offering a "city tour," which was yet another scam attempt. Throughout our stay, all three generations of the family running the hotel made us feel extremely uncomfortable — constantly following us, attempting to scam us, and lying outright. I would not recommend this hotel to anyone. In fact, it should be investigated and shut down immediately.

Alexandros Melemenidis

Level 4 Local Expert

Nice hotel with cosy rooms and beautiful roof terrace. Laundry service is available.

Ixtiyor Marupov

Level 4 Local Expert

Show business's response

Rizo Boutique

Add photo or video

Address

Contacts

Business hours

Directions

Features

Similar places nearby

66 reviews