Rozy. Bel
347 reviews
September 30, 2024
A chic store, always fresh and beautiful flowers, fast service)
Thanks to the management for the well-chosen staff, I would like to mention Ksenia - friendly and smiling, she will always help you make a choice, after such good service, you always want to return to this store)
I buy flowers only here for all holidays)
I would like to wish further prosperity and success to this store) you are the best))
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October 18, 2024
A good place to order and buy flowers. It is popular, so you can often get stuck in line there (especially on holidays). It's not very convenient, especially when you're in a hurry. I would recommend organizing a second cashier's place during "rush hours". A big plus is online orders with delivery. It is very convenient and we use it all the time. But lately the prices for the bouquet have stopped pleasing. There are cheaper places with the same quality. But in general, I recommend it
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January 22
An amazing place where you can buy a bouquet for a gift and more. Excellent service, friendly and smiling sales consultants who will help you choose beautiful and budget bouquets. We are always happy to visit this place.
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October 1, 2024
A wonderful store! Always beautiful and fresh flowers, there is an opportunity to purchase ready-made bouquets and compositions, as well as collect them on the spot. Friendly staff, they will help and prompt, the service is at the highest level!
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March 16
I often visit this particular flower shop because the prices are good, and the service is fast and high-quality. There is a large selection of ready-made bouquets, but you can also buy one piece by piece, having collected a bouquet from what is available, florists will always prompt you and answer all your questions!
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February 15
I always go here for fresh flowers. The store has a pleasant atmosphere, polite florists who create beautiful bouquets. I recommend this store as the best flower shop in the area.
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December 17, 2024
I recently went to the flower shop at Partizansky 14. The florist quickly helped with the selection of flowers and gave all the recommendations for their care. Thank you for the quality service and wonderful flowers!!!
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November 7, 2024
Apply not only to this branch, but also to all others. A young man periodically gives flowers, buying in this network, buys 51 and 101 roses , and then as luck would have it , once the flowers are fresh , another time the flowers are already on the verge , the stems are in poor condition, the leaves have fallen, wilted, once, after removing the packaging , I felt an unpleasant smell and saw that the buds already have flowers not in the best condition. If you do not remove the packaging but just put it on and look at them, then everything is not so bad. It's just a shame to give a decent amount of paper money for flowers that won't last a week
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December 3, 2024
I want to express my deep gratitude to the Rose team.Bel!They helped out with my problematic order, went to a meeting and made concessions.Delivery is on top!Polite girls who work at Uruchye and Mira Ave.,1-you are just smart and I am very grateful to you!Customer focus is 100%!Thanks from me and mom (made her happy on her birthday)❤
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March 18
Good afternoon! I would like to leave my review, even though a lot of time has passed, I was absent from the city for work, but I think that such things should be written at least only for people who also have the opportunity to buy flowers there. My husband went to the store on March 6 to buy me a bouquet of roses for March 8, there were a lot of people, but my husband, let's just say after work, did not want to stand in line and bought a bouquet of very beautiful bush roses of beautiful color, asking the seller if the rose was fresh! The seller replied that the bouquet was very fresh! of course, I was very glad, the bouquet was really beautiful, but as much as my disappointment was on the seventh in the morning, I repeat on the seventh in the morning, I will provide you with photos, because of course there was no limit to my indignation, how can you brazenly lie like that and generally people have some kind of limits, some boundaries,in the end, it's not even about the money, but the fact that my mood was spoiled, my husband subscribed to RosaBel, he's been buying flowers there for a long time and not five pieces! How can you so brazenly sell such flowers that wilted on the second day, the leaves were spinning into the tube!....this is just outrageous, I have no words! I want to wish this girl who sold this bouquet to receive such flowers every year!!!… this is my personal wish and thank you very much for your service!
Phone: 29 761-02-33, 29 6615-915.
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November 24, 2024
The flowers were ordered online, they arrived in the evening already with signs of rotting. In the morning, the buds lowered their heads, and the opened ones became even more brown.
The support couldn't even apologize right away, all references were made to the law and that flowers are not subject to exchange and return. And of course they have the freshest ones.
As a result, the collector framed the buyer, spoiled the gift both to whom these flowers were given and to the one who made the order.
All that support could do was a 10% discount on the next order, but no one will definitely order with such an attitude and quality.
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February 16
We bought roses on February 14th, asked for them from the refrigerator, took them out from under the counter, saying "they are exactly the same"
In the evening, the flowers began to drop their buds, in the morning the roses looked like they had been standing for a week
Wasted money, spoiled spouse's mood, and a holiday. When contacting photos of flowers on Instagram, they asked a lot of questions, in the end they wrote that according to the law, flowers are not subject to return and cancellation and offered a 10% discount next time.
The attitude towards clients is disgusting, they have created a circus in correspondence, as if they are solving the issue
The answer to each negative review is the same: we have fresh flowers, we hope to regain your trust and get your 10% on the next order.
Return the money and the spoiled mood for low-quality goods, not trust!
The colors in the photo are less than a day old
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October 17, 2024
I often go to this store, there are always very beautiful bouquets for sale, and the girls are very nice, they will always tell you how to take care of flowers, thank you very much for your work!
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November 4, 2024
The coolest store, I'm just coming here, I especially liked the service of the girls)
Manager Ksenia and florist Natalia)
I advise everyone both price and quality, bomb 💥
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December 3, 2024
I ordered a bouquet of roses, came to pick it up, the bouquet was wrapped in wrapping paper because the weather was bad and looked kind of normal, on arrival home I took off the package, and I was very upset, most of the flowers were not fresh, a day later some blackened and the buds fell, six flowers that were in the middle of the bouquet were generally 25 cm, and were sold as 40cm. I decided to change it and it turned out to be 49 , and the order was for 51. It feels like all the leftovers have been stuffed into this bouquet. I concluded for myself that if I buy flowers, I will personally contrast the collection of the bouquet..
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September 23, 2024
today, on 23.09 , I ordered 9 pcs of meter roses with delivery , asked the girl to treat the order with a soul . She said she would talk to the florists, everything would be fine! A courier arrived and brought a half-bent bouquet of half sad roses at all and also different , judging by this , even the variety differs ... I do not recommend this organization! although I had previously bought quite a few flowers from them by pickup . No more naked there! ROSES ARE WHITE (((( BROKE ALL PLANS!
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March 12
The quality of the flowers has deteriorated, this is not the first time I have bought flowers in this network. Roses do not last more than two days, the last time after purchase they wilted in half a day, although they were placed in a vase with water 20 minutes after purchase. The florists didn't even say that they shouldn't buy them, as if their management was forcing them to sell damaged goods. Of the two bouquets I bought at 02:00 at night, one was very tired already at 10:00 in the morning.although they were in the water almost immediately. And this is not the first time, it boiled over, it was unpleasant. I won't be contacting this store chain anymore.
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March 4
They started working disgustingly, I tried to call them again, there was no response, no greetings, they didn't even deign to call back, the quality of the flowers was disgusting, they brought a disgusting bouquet, after that they gave me a 10% discount, they called a couple of times and forced me to activate it without my consent, and then they stopped delivering it to my address altogether. And also when I called a couple of times to different numbers listed on the website, and these were not holidays, I waited for 12-15 minutes, and no one picked up the phone....
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February 23
The service is rated zero! The store is located at:107 Partizansky Ave. - complete indifference to customers, none of the 4 sellers were interested in what we were interested in, why we stood in front of them for about 3-4 minutes, they were peacefully chatting among themselves, calmly engaged in bouquets. We left with nothing, of course we will not return there again, alas, such employees greatly spoil the image of the organization.
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September 3, 2024
A good flower shop, I would like a larger assortment, there were only lilies and roses. I quickly found a suitable beautiful bouquet for myself. It was possible to collect both a bouquet and a box of flowers, but I was in a hurry. There are also balloons on sale that will inflate on the spot (helium). Recommend👍🏻
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October 12, 2024
I was in your store recently. I turned to the florist Ekaterina, as it later became known that she was a senior florist. I asked for help with choosing roses, but they didn't even pay attention to me. I went to another florist, Natalia, who was able to help me. A person in such a position should be an example for other employees, but exactly the opposite happened.
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December 14, 2024
A good store with always fresh flowers. The sellers are polite and friendly. The choice is large, the prices are pleasant)
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November 3, 2024
I visit them quite often, the assortment pleases as well as the service, the girls will always tell you everything and help! (The photo shows one of my last orders))))
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February 18
there is no worse store , the flowers are 3 days old and you can already throw them in the trash) the price and quality do not match at all ) I do not know where the staff look when they collect bouquets, but I wish you to receive the kind of beauty that you collect for people) even one arrival is a lot.
This is Rose's overall assessment. white
It doesn't matter where to get them, the quality of the colors is always the same
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March 1
Great store, pleasant service, well and beautifully made bouquet, very helpful at the right time!
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October 10, 2024
It turned out to be a great bouquet. The girl assembled it quickly and efficiently. There are also not very many people here, unlike other points.
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November 1, 2024
I visit them quite often, the assortment pleases as well as the service, the girls will always tell you everything and help!
The photo shows my last order!
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December 5, 2024
Plus, it starts working early and there is Parking, the store itself is generally weak, a couple of roses and the choice is not great, and what I bought withered the next day. Avoid it. Look for something else, that's my advice to you.
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November 8, 2024
This is the bouquet you get when you order in this store. While the wrapper has not been removed, nothing yet. The bouquet is a day old. And it's even 3 times more beautiful on camera than it really is. And I received another bouquet from this office for my birthday by delivery. It was immediately obvious that he would barely survive. It's a shame, my friends tried.
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December 19, 2024
A florist with blonde, long hair reacted aggressively to a question about the name of flowers, talks uncivilely!
React to flowers like "what kind of broom?". Horror, I will not send my husband to you anymore! The impression of the store has deteriorated!! At least I've visited it more than once.
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January 18
You called yourself, like your daughter's birthday, and we're offering you a rose promotion. Bought it. My daughter told me not to buy any more roses there - the roses wilted on the second day. In short, their promotion is just the realization of old colors.
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February 15
I could have set 0, I would have set, the flowers wilted on day 2, this is not the first time, the first time I thought it was an accident, this time the girl cut it and put it in cold water. Result 1, money is wasted and a bad mood on a holiday
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December 27, 2024
In the photos posted on the website, the roses are slightly enlarged and give the impression that they are lush and large. however, in fact, very small ones arrive, which immediately causes disappointment.
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February 23
A store with a good selection of colors. There is a large selection of ready-made bouquets for different budgets, and you can also buy flowers individually.
Fast service and it's nice that the girls always talk about flower care!
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December 24, 2024
Roses are disgusting!!! We ordered it for my daughter's sixteenth birthday yesterday , today it has already crumbled and wilted , half of it is for sure. The flowers were given proper care during the day, but nothing will save them already.
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January 28
Everything is fine, but as always a fly in the ointment). On January 27, 2025, for some reason, the courier attached to the bouquet an affiliate discount for Sushi that was overdue for a month! I almost started ordering((
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November 25, 2024
I left a lot of feedback, please do not take flowers from them, it is better to come to the grandmothers at the train station, and it will be better than a rotten man to take micro flowers that do not match the size of the overprice
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April 10, 2024
Thank you for the high-quality and fast flower delivery!!! It's not the first time I've ordered, everything is fine. The flowers are fresh, the order is accepted quickly, delivered tactfully and promptly.
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September 30, 2024
A wide selection, pleasant prices. Special thanks to the staff for their help with the selection and design.
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September 19, 2024
I constantly contact this store, excellent staff , excellent flowers
They always do their job by 1000%
Bouquets are an absolute delight , thank you ♥️
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January 25
It's not the first time I've taken flowers here, they always make me happy for a long time. The staff is polite and always provides advice.
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August 18, 2024
The store is very much to my liking, the staff will always help you understand what you need to please your loved ones!Each bouquet is good in its own way , the prices are pleasing !
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November 17, 2024
I buy flowers often and always go here. Good flowers for a nice price, so far they have never failed!
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October 20, 2024
The terrible quality of the flowers! Yesterday my husband gave me a birthday present, and today they are already sluggish ... there are no words just! We will never order there and all our friends should know this!
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July 3, 2024
Good afternoon!
Today I ordered a gift for my beloved girl -19 roses and a postcard with a request to sign "Happy birthday to my son", and I was extremely dissatisfied!!!!!! They signed the postcard in an ugly way , which greatly upset me .
I kindly ask you to pay attention to this situation and I want to get feedback from your management!!!!!!
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April 8, 2024
I ordered a bouquet "Renoir" 08.04.24 as a birthday gift, with a request to send a photo of the bouquet before sending. The photo was sent, but they did not bother to wait for confirmation / approval for the delivery of the collected bouquet (the time interval from sending the photo to my call (please note) is no more than 10 minutes). The essence of the problem: red roses were packed in red packaging and tied with a red ribbon. I understand everything, there may be some deviations in the presence of packaging, but how can you collect SUCH bad taste? What kind of florist is this, where did she study? Why send a photo if you don't care how you did your job (as it turned out later, Evgenia works for etc. Incalculability, 172). You, Evgenia, provide services to people on memorable dates, how can you be so indifferent to work? As compensation, they apologized to me and offered to refund the cost of the package of 6 rubles - is this normal? It's a pity that you can't attach a photo of this "beauty" so that people can see everything with their own eyes.
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February 14, 2024
So, I will start in order, I will try to argue my claim as much as possible.
Previously, I had the opinion that roses.bel is a guarantor of the quality of both services (delivery, florists) and products (flowers). And so it was. He has been their regular customer since 2020. No holiday was complete without flowers from the rose. white. Starting in the summer of 2023, roses of poor quality began to appear.
The first time, I decided to skip it, it doesn't happen to anyone, maybe I overlooked it somewhere, maybe I didn't take care of it so well. The next day, half of the roses withered.
Another time, I ordered a bouquet of flowers for my mother, on the occasion of her birthday. Again, everything is the same - the next day half of the flowers are in the trash, one day later - the whole bouquet is already in the bucket. It is a pity that the photos were not taken. After this incident, I spent a long time figuring out the relationship with the manager, we agreed that I would be given a consolation prize - a 10% discount on the next order. Even then, I decided that this was my last order.
It's been a while, my aunt's birthday. I still decide to give another chance, after all there is a discount, it's a sin not to take advantage. I ordered a bouquet with delivery, roses of good quality were brought.
And today, on February 14th, I decided to buy a bouquet for my girlfriend. The photo is attached. Firstly, they brought 14 roses instead of 15. Secondly, one rose was broken. Thirdly, everything is visible in the photo. The roses are clearly different from the ones I expected to give. The manager went to my “meeting". He offered to replace the bouquet. Literally, “You can contact any of our salons, where your bouquet will be replaced with your order amount, We apologize for the long response.” That's where I fell for the trick. I arrived at the flower salon on Pushkinskaya Street. And the manager tells me that the word replace meant to bring an old bouquet (which I do not own, which I gave to a person who lives outside the city (according to this logic, I ordered a bouquet with delivery, I had to go out of town, pick up a bouquet of flowers, take it to the salon. Who would compensate me for this?!)) so that I could be exchanged for a new one. I find it a little unfair and unfair. Nevertheless, the manager entered the “position” and provided a 10% discount on the next order, as well as compensation for two roses. I don't need discounts and compensation. I pay money and I want to get a good product every time, not on a case-by-case basis. I don't want a 10% discount, I want to give good flowers. Every time.
Maybe you'll be more lucky than me, but I definitely won't use the services of rosa.bel company anymore. Their delivery is good, there are no questions. But the quality of the supplied products leaves much to be desired, and customer service should also be improved. The “customer is always right” rule definitely doesn't work here.
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February 5
I would like to express my deep gratitude to all the employees of Rosa.Bel!!!
Today 05.02.25 I ordered a bouquet for my sister with delivery.My sister is happy, the flowers are fresh and beautiful!!! Thank you very much to everyone!!!
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March 11
I thought about a large bouquet of roses, after a day a third wilted, after two the whole bouquet.
They give instructions on how to care for the flowers, but you can see they don't read it themselves.
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November 19, 2024
I ordered a large delivery to the restaurant . They wrote that they agreed with 21-23. In fact, the dentures were paid for and the delivery was not made. And a lot of excuses.
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