Roses. Bel is an ideal choice if necessary to congratulate and decorate the holiday with always fresh, beautiful flowers. We, the Pet store chain, have been regular customers of the store for more than a year and have never been disappointed.
I would also like to express my gratitude to the florist Natalia Chuttseva. Always does more than you expect, always with a soul, always stylish and original. You go out and every time you think - maybe you shouldn't give it to yourself and keep it?))) Among other things, Natalia clearly defines which bouquet to make. I usually give a brief description of the person I plan to congratulate, and she fantasizes and creates a masterpiece that ALWAYS turns out to be better than the rest of the bouquets presented by other people. Very beautiful.
The delivery service is also on top. The service is consistently high and friendly. Manager Stefanovic Snezhana - special thanks to this employee. Even in the greeting, you can feel that the employee is maximally involved and ready to help, orient and choose exactly what will make your day and the day of the person who has a holiday memorable.
You guys are great!
See original · Русский
1
1
Show business's response
Аня Рыгосик
Level 3 Local Expert
September 12
I visited the store on Dzerzhinsky 127. The staff works quickly, the florists have collected a bouquet very beautiful and the way I wanted it! All the flowers are fresh and beautiful! The girls are all friendly. The store is clean and bright! We were attracted by the inscriptions on the window, very original. I was satisfied with the service and the atmosphere in the store)
See original · Русский
Show business's response
Алексей К.
Level 2 Local Expert
September 12
Good afternoon. I decided to express my gratitude to the employees of the Rose shop Bel on Dzerzhinsky Street, 127.
And especially to the florist Daria. He will always help out with a modern, fresh bouquet, prompt and select good flowers. I boldly send my friends to her. I am happy and so is everyone to whom I recommended.
Thanks for the work, we will continue to contact you.
See original · Русский
Show business's response
Татьяна И.
Level 3 Local Expert
April 17
I really like your store! It's nice to come back to you again and again)) The girls are always very friendly and attentive, they will help with the choice and make the most beautiful bouquet! Thank you very much for your attention and beauty!
See original · Русский
1
Show business's response
Ирина Дягилева
Level 12 Local Expert
May 15
I really wanted to write a review. I really hope that my feedback will be heard by the management and the work will be settled. I always order flowers with delivery for my relatives, I want to please them on a holiday when you can't stop by for objective reasons. So, today I tried to order flowers for my mother, because it's her birthday today. I chose a postcard and flowers. I tried to call, write to the chatbot - no one answered everywhere. When I made an order online and made the payment, I got a call 40 minutes later. And then the circus began - there are no flowers that I ordered on the site, there is also no postcard that I chose. I had to choose from what I have. To all my questions, the administrator rudely answered me that they had a load and 20 stores with different assortment. And yes, as a client, I am not interested in your excuses, I want to get the service and the product that I chose on your site by paying - and not what they impose on me out of desperation because the product has already been paid for. Productive work.
See original · Русский
1
Show business's response
Ольга Б.
Level 2 Local Expert
October 1
A very wonderful store, especially the sellers.They will always help you make a choice.I want to mention Daria, who recently made me a bouquet!!!The flowers are always fresh, there is just something to compare them with.When you take a bouquet and it costs 3 days, and when it is 10 days, there is a difference.Now I am their buyer for the century)))
See original · Русский
Татьяна Бурова
Level 7 Local Expert
April 18
The choice is not the largest compared to other points of the rose.Bel, but a very nice florist girl. She is always polite, helps with the choice, does everything quickly, efficiently and beautifully.
See original · Русский
Show business's response
Виктория Гуринович
Level 8 Local Expert
July 26
I didn't like the store. I didn't like the florist even more: she looks very narrowly, puts everything together in the same way, the same light orange paper for all bouquets. They asked to fold a bouquet for mom (you know, mom is an adult woman), the florist folded a small bouquet of roses: she half stripped the leaves from the flowers, pressed them tightly together - the bride's bouquet turned out. We expressed our dissatisfaction, but, as in the fable, the cargo is still there... No one altered anything, not even cellophane was added to visually make the bouquet more magnificent. Very unhappy! And their foil balls are very expensive.
See original · Русский
Show business's response
Татьяна Орлова
Level 3 Local Expert
September 21
Good afternoon!
I just got back from the store and I can't help but write a review.
There was a simple request - to twist a bouquet of white roses in the amount of 15 pieces with a fan! The task is not completed - florist Alina. Otherwise, I ask you to twist it with a ball, so a 40 cm rose should be cut to 30 cm when the bouquet is ready! I did not cope with the task. He does not understand what they are asking for, and his colleagues do not connect!
Next, I ask you to tie it with a ribbon and tie it in a bow! She's bandaged it up and is trying to TIE IT UP!!! and not to tie a bow out of a ribbon!
To my indignation, the kolegs are outraged in my direction! It turns out: they heard the request, but were silent until the last one. The eldest of all offers to tie a bow. At the same time, instead of the cream one that was originally, I tied a white one! and narrow! The result in the photo is both a bouquet and a bow, which was untied at the exit of the store and flew!!!
Shock, and no emotions.
If the bouquet in the photo is twisted correctly, or rather according to the lock, then I am ready to study at the courses of your florists to understand who is a non-teacher - a teacher or a student?!
I did not expect such an attitude.
I kept the bouquet for myself! We'll have to go get a new one. 40.05 I just gave it for the flowers... the receipt is attached.
See original · Русский
Show business's response
Юрок П.
Level 2 Local Expert
January 18
Always high quality, always fast, always a lot of interesting things are available, for every taste and color, as they say!!! I would like to thank the staff for their approach and ability to work with clients. It's not the first time I've ordered from them and I'm always satisfied with them! Bouquets always smell very tasty, which cannot leave any customer indifferent. When I make the next bouquet, it's only with them!!!
See original · Русский
Show business's response
Яна Иванова
Level 5 Local Expert
May 30
Yesterday I bought flowers for my mother, they were very beautifully made
They told me how to take care of it, gave me a flyer as a keepsake) I went to many shops, everywhere the prices are higher and there is no choice from the word at all, unlike this place
See original · Русский
Show business's response
Кристина Б.
Level 3 Local Expert
January 26
I often visit RozyBel and I am satisfied with the service. Florists are always friendly and happy to help with the selection of flowers, for which we thank them very much! A wide range of roses and exotic flowers, which allows you to make a bouquet for every taste and color. I definitely recommend visiting this chain of flower shops)
See original · Русский
Show business's response
Анна Белонович
Level 3 Local Expert
April 19
Disgusting quality of flowers for delivery! This would definitely not be offered live in the store! It's like they've been stealing from somewhere for 5-7 days, withered edges, drooping heads. For 300 rubles, this is not what you expect to see
The delivery was from 10:00 to 12:00, the courier was late.
The organization apparently decided that almost wilted flowers can be sent for delivery, since the chance that people will give up this *beauty* is very small
If it weren't for the urgency and importance of the event, then I would have refused these bouquets, because it was a shame to give them!
I advise you not to spoil your holiday and contact other flower shops
See original · Русский
1
Show business's response
Виталий Л
Level 5 Local Expert
September 11
The work is well organized, good service and specialists! It's nice to order remotely, by phone and come pick up great flowers for any occasion.
See original · Русский
Show business's response
Виктория К.
Level 3 Local Expert
July 25
I liked everything very much, the store is located at 6 Belsky Street, we contacted on 07/25/2024.
pleasant service, polite
staff. Thank you very much!
Thank you so much
See original · Русский
Show business's response
Анна Ч.
Level 3 Local Expert
July 21
I do not recommend this store on Pushkinskaya Street to anyone. I bought a large bouquet consisting of different flowers in the evening (the bouquet was wrapped with a lot of paper, because of which the stems were not visible), and the next day I discovered that the stems were already rotten, and the buds had withered without opening. I had to throw out most of the bouquet. Unfortunately, the products in this store are of poor quality
See original · Русский
Show business's response
Юлия Пошелюк
Level 3 Local Expert
August 23
I was buying a bouquet. I liked everything very much, insanely beautiful, high-quality. The service is great. I was very satisfied and I will come again.
See original · Русский
Show business's response
Анастасия Данилевич
Level 6 Local Expert
September 26, 2023
My husband is buying a bouquet at this point for the second time... and the bouquets were very beautiful both times, they smelled delicious. He was told how to take care. I did everything right. The first bouquet wilted quickly, but I think it's okay, maybe because of the heat in the room, and the second bouquet is already the 4th day. There was some kind of rotten smell. I didn't understand why. Pruned, the water changed daily, threw ice, as they said. But today I look, the stem is just peeling off with mucus. I think we need to see what kind of flowers from the bouquet are dying. I pull up a little and generally take out a completely rotten stem one by one!!! I took off the packaging and went crazy. Firstly, the paper itself (the first layer of which) has already begun to rot because of these stems. Secondly, naturally a small part of the bouquet, namely those flowers whose stems have rotted, just spilled out of the bouquet. Smell (stink) it was just disgusting!!! Question: why shove flowers into a bouquet that will not stand with others in equal terms and will kill other flowers because of their rot / shove not fresh flowers into a bouquet???!
See original · Русский
6
Show business's response
Влад Пушкин
Level 2 Local Expert
September 5
The flowers are not of the best quality. They wither quickly. In the morning I bought my wife a bouquet, in the evening it has already wilted. We started looking, and all the roses from the inside are rotten, only 4 of the 25 pieces are good. And this is not the first time this has happened, the first times I turned a blind eye to it, but now it is impossible to do this. For that kind of money, you want high-quality and beautiful flowers, and not such rot as they sell
See original · Русский
Show business's response
Кристина Камлыкова
Level 2 Local Expert
June 14
I did flower delivery for the holiday, they were supposed to deliver from 10-12 days, (after 12 we left for another place), this period of time delivery was important.
as a result, they had a malfunction in the system and the courier did not bring flowers, although at 11:30 she called to clarify when they would be, whether everything was fine
The result was a sediment, the necessary emotions were not received, I was disappointed
See original · Русский
Show business's response
Леонид Балабаха
Level 13 Local Expert
March 13
I ordered roses for pickup - I picked them up at 7:30 a.m. today.
In the amount of 47.26 rubles (not a small amount for me).
A birthday present for my wife.
I also gave them to you in the morning - beautiful ones. Not yet revealed.
When my wife and I arrived from work, we saw the bouquet completely withered - all the roses "hung their heads.
" I.e. the bouquet of roses did not last EVEN ONE DAY! As a result, the mood of the spouse, TO PUT IT MILDLY, IS SPOILED. Naturally, I have the same ...
they answered NO to my appeal and request to replace a low-quality product! "Our low-quality goods are not subject to return and exchange!".
And the maximum they could offer to smooth out the situation was a "15% discount on the next order", at a time when I already had a regular customer discount, and for a long time.
It turns out that you come to buy More (not the fact that a high-quality product is already a little cheaper... "and we won't refund your money a second time." Like it!
I especially liked the answer: "we DON'T KNOW why the flowers behaved like that."
seriously? Is this the answer of the flower business professionals?
I buy flowers from Rosa Bel often.
We know the conditions of storage and transportation perfectly well and complies with them.
I have always been satisfied with the service and quality (until today). And just recently I wrote a good review - it's a pity (passed)!!!
I would like to continue to buy flowers from them and please my wife, but after such an attitude, to put it mildly, I didn't want to ...
Who has similar situations like mine - don't waste time and nerves (you will be sent gently and far away) - Rosa Bel's company does not know how to work with objections on low-quality goods (and for sure they will also answer "we do not know why roses behaved like that).
See original · Русский
1
1
Show business's response
594803 Зданович
Level 4 Local Expert
June 9
I ordered meter times, 15 pieces, I wanted to please the girl, there was a reason for 1 year since we met. The roses were delivered on time, thanks to the courier. When I put them in the water before the start of the celebration, I noticed that they were short, measured with a tape measure and 85 cm. The price of the bouquet is 156 rubles
See original · Русский
Show business's response
Елена Кондратович
Level 3 Local Expert
April 7
I often buy flowers in Roses. Bel) the prices are pleasing, the girls always have an individual approach to the bouquet for this event, they give advice on home care, which can not but please) flowers cost a long time))
See original · Русский
1
Show business's response
Татьяна Кучинская
Level 3 Local Expert
April 16
04/12/2024 I made an order for a piece of roses for a friend's anniversary. The roses were delivered on time, but: beginning to fade, with defective outer petals, with an old dark cut, length 42-43cm (order 50cm) . I will not add a photo, because I gave these roses, there was no time to buy other flowers...She gave it with apologies.. I am very sorry, and I will not contact this company.
See original · Русский
1
Show business's response
Елена Серова
Level 2 Local Expert
January 27
The store on Petrovshchyna metro station is a deception, a trick of sellers to sell not high-quality goods.When choosing flowers, she asked to be replaced with the best ones (not high-quality flowers were enclosed, small and lower leaves were twisted with the disease), she approved it, sent to the cashier to pay, at this time they are replaced with low-quality goods and wrapped in paper for many paper clips, hoping that you will not check and see what there are ..., arrived home, openedAnd there was only one rose that turned out to be beautiful, the rest were 4 pieces.with affected ugly leaves.So, This is a specific setup, and tomorrow I wanted to congratulate my aunt on her anniversary and,, beautiful flowers,,The result is flowers grown in Belarus, and Belarusians are deceived and framed,why do we need such shops?Close it!Don't upset people!
See original · Русский
Show business's response
Елена М.
Level 4 Local Expert
April 15
Do not order delivery, otherwise you will spoil the holiday. The flowers arrived fresh in appearance, but in a day they all dropped their buds.
One-day bouquets.
The answer to my question about the quality in the chat: there were no complaints upon receipt and all the flowers are individual) Here's a 10% discount, buy more from us...
See original · Русский
1
Show business's response
Павел Лахтиков
Level 5 Local Expert
April 30
The flowers have been rotting for the last time and are not worth it, a bouquet with an even number of flowers, which the technical support puts up as a gift of one rose. They respond to the complaint with an offer to get one flower. If you need a spoiled mood and low-quality flowers, feel free to contact us.
See original · Русский
Show business's response
Карина В.
Level 5 Local Expert
August 2
I really liked your store! Fresh flowers , my friend appreciated it ! And there are no problems with parking, which is very important to me. Thank you 😘
See original · Русский
Show business's response
Ольга Позняк
Level 3 Local Expert
February 7
In December, I ordered my sister for a doctor, they brought something similar, stood for 3 days and died... Today I decided to take a chance, I ordered a doctor from her mother, and what a disappointment, they brought a terrible half-dried bouquet again.... We ordered it earlier, and the flowers were very beautiful and presentable. Now they are bringing in as if something is being thrown away. Two stars only for the work of the operator, they get in touch very quickly, and couriers... But what you're selling is just terrible...The money spent for nothing is unclear... Photos of what was ordered and what was brought are attached.
P.S. - photos of flowers were taken on the same day as they were brought, so do not write about improper storage.
See original · Русский
1
Show business's response
Kristina B.
Level 5 Local Expert
June 4
We wanted to order two bouquets in one on the occasion of mom 's birthday , the girl said you can tie a ribbon yourself and add 1 rose . Customer orientation is 0, interest in the order is 0. 1 of 1 . I do not recommend it!
See original · Русский
Show business's response
Ilya Petrov
Level 2 Local Expert
March 15
There is always a selection of roses available, this is a big plus, there is always a choice of ready-made bouquets and compositions on the showcase, on a different scale, so to speak) very pleasant staff, florists know their business, embodied all my ideas and advised me how best)
See original · Русский
1
Show business's response
Татьяна Танина
Level 2 Local Expert
April 23
I ORDERED A BOUQUET ONLINE.... It says delivery within 2 hours. In fact... they canceled the order themselves and did not bring anything, referring to the fact that they did not get through. The number was specified correctly in the order. Sooooo let down.
I do not recommend contacting them.
See original · Русский
1
Show business's response
Василий М.
Level 4 Local Expert
December 10, 2023
NEVER ORDER flowers with delivery!!!! We ordered flowers for family friends today. The order was made by the spouse through the website. They called back quickly, the girl from the store said that the flowers were the freshest and everything would be at its best. And in fact, a sluggish cull was brought!!! When friends sent a photo of the bouquet, it was just a fiasco. I tried to explain why such flowers were brought, to which they replied - your wife ordered it and no one will talk to you!!! And they added - if you really want to, write a claim on Instagram, but you won't prove anything.
You have lost both us as customers and those to whom we ordered.
Bottom line - you want to buy, only in the store, but I won't even go there.
See original · Русский
6
Show business's response
Людмила Р.
Level 4 Local Expert
May 29
Disgusting service, we went to a store where no one even greeted you, everyone was busy with their own business, it's creepy!!! They left in a bad mood, ordered flowers from another organization. I do not recommend this place!!!!!!
See original · Русский
1
Show business's response
Мария Ларина
Level 3 Local Expert
July 31
The flowers are just disgusting. The store does not give you the opportunity to touch the flower, they pack it. Today we bought it as a gift, we spoiled the birthday boy's impression. As soon as the packaging was removed, half of the buds fell off.
See original · Русский
Show business's response
Ольга Николаевна
Level 2 Local Expert
March 15
This is the second time the store has failed me. I returned the flowers for the first time. The flowers were in terrible condition. And I had to humiliate a person in the morning and there was no time to buy another bouquet, because we were going out of town. Somehow I got out of this situation. Okay. Today they brought a bouquet, the decoration is terrible. Peach-colored roses were simply wrapped with several sheets of blue paper. Okay, I think maybe I'll stop by the flower shop and ask them to make another package. I opened the flowers, but their leaves are dried up, and the buds are not very good. I regret that I did not unwrap the bouquet in front of the courier. You'll have to buy another bouquet, because it's a shame to give such a gift.
See original · Русский
1
Show business's response
дмитрий мармузевич
Level 3 Local Expert
January 24
I don't know where I sent the order. I made the delivery yesterday, January 23, approximately at eight o'clock in the evening, in the comments to the order I asked that they not call, but that if there was a connection in the messenger (they called twice). I ordered delivery from two to four o'clock in the afternoon. At four hours and twenty minutes when there was no delivery, I called another number again, they told me that they would solve the issue as quickly as possible, since they forgot about the order. When I called the next time, I was told that the order would be from 18.00 to 20.00, I hope to wait sooner or later
See original · Русский
Show business's response
iren K
Level 2 Local Expert
January 20
I ordered a bouquet for delivery, when making a note, I wrote that before sending a photo of the bouquet, because friends had to take the bouquet to another city for congratulations and I myself would not see if everything was in order... The manager called back after the payment was made, and this condition was also discussed with her (other flower shops send photos before sending).
As a result, my friends called me back that the bouquet had already been delivered, and they did not send me a photo...the bouquet is covered with shipping paper, it was slightly opened, the flowers seem to be nothing, the postcard is signed just as long as I did not find out how the bouquet looked, since it was taken away immediately after delivery to the birthday girl....The conclusion is made, I will not order flowers from them anymore, and I will think about whether to go to the store
See original · Русский
2
Show business's response
Ангелина П.
Level 2 Local Expert
January 26
The store 's employees constantly give you a good mood.
Especially I get to one florist , a girl of pleasant appearance , with her professional look , understands the words from the floor , immediately stands behind the window , got caught several times . I think her name is Marina . She made me a beautiful bouquet , I was pleasantly surprised .
I would like to change the parking lot , otherwise it is always inconvenient to park . But this problem can be found in many places.
See original · Русский
Show business's response
Анастасия Волкова
Level 3 Local Expert
August 25
If you like to look at a wilted bouquet in the morning after buying it?! Then this is where you are ! For the second time, my husband gives me bouquets from a white rose and for the second time the flowers wither in less than a day!
See original · Русский
Show business's response
сергей п.
Level 3 Local Expert
April 3
The quality of the roses is at a "height", they were bought in a store on Nemanskaya 02.04, they withered less than a day ago, the road took 15 minutes from the store to the house, where the flowers were cut and put in water, correspondence with support ended with a 15% discount on the next order, in general, the mood is spoiled, I used to order constantly from of them, but with this attitude I don't want to anymore. "Thank you"!
See original · Русский
1
Show business's response
Виктория Б
Level 3 Local Expert
March 28
I often order flowers for roses white is almost always good when I order up to 51 pieces.
As soon as an order for 51 roses or more is delivered half -dead , on the second day the buds are already pecking .
If you took an order for such a quantity, then perform them efficiently!!!with fresh flowers , not those that look like they 've been standing for more than a week .
Below the photo, the colors of the second day that you understood (
There are no words ……
See original · Русский
1
Show business's response
Татьяна Л
Level 2 Local Expert
February 29
02/27/2024 I ordered a bouquet of roses (21 pieces), having previously explained that it was my mother's birthday, I want to please her with FRESH flowers. She clarified whether the flowers were fresh or whether it was worth choosing others.. The operator assured that the delivery had just been made, the flowers were fresh.
What the courier brought was a "hug and cry", the petals were crumpled, and petals even fell in some buds. It's a pity, I only saw it when I took off the wrapping paper. The next day, all the roses lowered their heads. They could not be resuscitated. A bouquet of about 80 white rubles. Roses.bel., do you think this is normal?
See original · Русский
1
Show business's response
Lusya Trukhan
Level 3 Local Expert
April 2
The best store!
The decoration is gorgeous, the flowers are in a large assortment and always fresh, the prices are pleasant.
Thank you for your beauty!
See original · Русский
1
Show business's response
Галина С.
Level 2 Local Expert
February 23
My husband bought flowers on February 20, what can I say, yes, at first it was beautiful and spectacular, but the next day everything, there is no beauty, it's a pity, the gift consisted of 51 roses 50 cm, not cheap, all this, as I understand it, fascinated everything, it's terribly easy to handle, never I will not apply
See original · Русский
1
Show business's response
Павел Дубровский
Level 9 Local Expert
March 18, 2023
Отличный магазин. Вежливый персонал. Девушки всегда подскажут какой букет лучше подойдёт в вашем случае. Всегда свежие цветы. Огромный выбор Роз на любой вкус, цвет и размер. Сам пользуюсь услугами сети магазинов <РозаБел>и Вам советую сеть этих магазинов.
1
1
Show business's response
Алеся Скибинская
Level 3 Local Expert
November 15, 2023
We made an order in this store on 3.11.2023 Minsk, delivery via courier, a bouquet of white roses and a bouquet of red roses , to say that I am still in shock from the attitude of managers to my customer is nothing to say,
I called in advance and asked for two fresh bouquets , clarified and said several times that it is very important that the flowers were fresh and beautiful , she asked me to advise me how best .
But the box arrived, they also could not pack normally, then there is no packaging, then there is no color, as a result, just tortured, shabby, sluggish flowers arrived, when I called the courier with a claim, they answered me that there could be no claims, they say I did not accept the order, but another manager ....
In general, if you do not want to spoil a holiday for yourself and people, never contact the services of this company.
It is a pity that you do not have competent employees who did not even deign to apologize, but simply hung up.
I do not recommend....
See original · Русский
3
Show business's response
Татьяна Бородавко
Level 13 Local Expert
December 13, 2023
disgusting! They ordered a bouquet of 25 roses for the anniversary, promised fresh flowers, they say they bring them every day, because the expectation from the photo from the site and reality did not match, it's still okay, but the flowers in the morning were already like a week old, all the recommendations and proper care were followed, as a result, some had to be thrown away altogether, as a result, it's a shame, not a bouquet for a holiday. Flowers were not ordered for 50 rubles, so that the bouquet looked like this ... well, that's the trouble with comrades! I will never order flowers here again, and I do not advise you, unless you want to throw money away
See original · Русский
4
Show business's response
Светлана З.
Level 4 Local Expert
March 6
A year ago, my husband gave me a bouquet of 101 tulips through delivery, the result is a refund. They thought it was an accident, my husband decided to try his luck again.
2024 On March 1 (wedding anniversary), a gift of 25 white roses was bought at the store on Pobediteley 135A, a day later the flowers were in the trash.
On my own behalf, I will add that an agreement has been concluded with you for the purchase of flowers by bank transfer in large quantities for a legal entity, now there are doubts whether it is worth continuing cooperation with you…
See original · Русский
1
Show business's response
Алеся П.
Level 4 Local Expert
October 14, 2023
This time I'm just shocked by the incompetence of the administrator and the courier. I made an order from 12.10 to 14.10 from 9 to 11 (I want to note that I paid for the order online). I will not receive a bouquet until 11.25. Since it was necessary to go on holiday, I wrote on Instagram with a question about how long I would be waiting for a courier, they did not answer me. Next, I called all possible numbers - I just couldn't get through, they didn't pick up the phone. At 12 o'clock I decided that I could not wait any longer and would buy another bouquet, as I was already expected at a party. As soon as I came out, I was met by a neighbor on the landing opposite and said that a bouquet had been brought to her by mistake. It's good that I asked to sign the postcard, so the neighbor figured out who this bouquet was for. After a few hours, I finally got a reply on Instagram. Not a single apology, they communicated as if I was to blame for something. And they offered a 10% discount on the next order. Thanks, I'll manage))) in the end, the administrator wrote to me "the issue has been resolved at the moment." And how is it done? Is it decided that I accidentally took the bouquet from the neighbor myself? I understand this workload, the nl courier can call if he is not sure where he is carrying flowers, they asked me for the number. The mood is spoiled, I'm late for the afternoon, I'm very disappointed in your work, although I always addressed you earlier.