The first thing that pushed away was the staff. After 10 years, I decided to switch to MTS. I called support, told the situation, they told me that you can just come to MTS and immediately transfer the number. As a result, when I came to the staff who sits on the left, I received a bunch of tasks that I was not told about in tech support, to which I replied that I had not been told this by MTS on the phone. He started arguing with me, saying, like, I don't know where you called and what you asked. An extremely unpleasant young man. Immediately there was a desire not to switch to MTS. In the end, I was right anyway that there was no need to go anywhere. The second point is that the SIM card is still not active a day later. How is it? After all, I have topped up the account, the old operator has already deactivated me. And I'm still out of touch. I wrote to support, they said they would pass the question to the technical department. Well, I'm waiting. But the first impression about MTS is already extremely negative.
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Show business's response
Таня
Level 7 Local Expert
August 6
They opened at 10 and at 10:50 both employees left for a 30-minute break.
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Valery Iskatel
Level 6 Local Expert
April 23
Excellent service. They explained competently, changed the tariff to a more profitable one.