I forgot my favorite designer sweatshirt on board. The application's support promptly accepted the request, but was directed to communicate with representatives – first in the city, and then at the airport. The phone numbers indicated were not answered at either of the two representative offices. Good. Once they handed over the sweatshirt to the representative office in the city (as they wrote), let's go. January 5th. Closed. Of course, c7 support reported the working days of the representative office, but apparently it did not coincide with the employees' intentions to work. During a week of correspondence, it nevertheless turned out that the sweatshirt was at the representative office at the airport. But working days are weekdays, it turned out on Thursday evening that he was there, and we had a flight on Saturday. That is, two days to go to the airport with a baby is OK. Support refused to look for an option to transfer the sweatshirt in another way. Complete lack of customer orientation. And the work of S7 representative offices

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Nadejda Gribach

Level 21 Local Expert

Our flight was canceled, so we had to go to the agency. They just didn't find us on the passenger lists, it took a long time to find out, but they found us, and eventually they put us on the next flight. Then they were looking for us in Novosibirsk to put us on another connecting flight. They found it and put it in a hotel until the next day. Everything is OK

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Пользователь M.

Level 8 Local Expert

Very polite staff answer the phone and enter the passenger position. Thank you for hiring such employees🙏

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