I want to thank the guys for their work! I ordered a screen and legs for a marble shower tray. I searched for a very long time, the girl consulted on the phone, agreed on the delivery time. Everything came on time and most importantly, what was needed. Thank you very much! Keep up the good work!
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Олег Воронежский
Level 3 Local Expert
December 30, 2024
It's a scam. I ordered the goods, agreed on the delivery time, and after 2 hours I received a call from them: Oh, sorry, we won't deliver today, our warehouse is no longer working, we can offer delivery only in 10 days. In general, it's a disgusting impression, some kind of Horns and Hooves OJSC.
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Андрей Федоровичев
Level 3 Local Expert
January 10, 2024
I ordered a bathroom mirror with installation. There are no special questions directly about the product and delivery, but installation services leave much to be desired, to put it mildly. The master did not contact us on his own initiative (although the information was passed on to him). A few days after the delivery, he called him himself, he reluctantly (because apparently in the evening) nevertheless, he agreed to fulfill the order. He just didn't arrive at the agreed time and didn't even bother to call! Later it turned out that he did not succeed, he stayed at another facility. There is no desire to get involved with such people anymore.
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Новиков Василий
Level 9 Local Expert
March 30, 2024
Complete disrespect for their customers from both the call center and the delivery side. You will not receive your product on the agreed day and time, or perhaps you will not receive it at all. It is better to order from another store, if possible!
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Людмила Калита
Level 2 Local Expert
November 21, 2022
I would like to express my gratitude to Dmitry, a plumbing installation specialist. I needed professional advice on installing a radaway shower enclosure. Dmitry answered all my questions and drew attention to numerous nuances. Regardless of personal time, I gave all the advice on the purchase of plumbing : faucets, shower panels, towel rails, water heaters, ladders, waterproofing, etc. Thanks to him, I have confidence in the success of the repair that has begun. And most importantly, Dmitry, you are not living your life in vain! Thank you so much for your attitude to people and hard work.
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kormch k.
Level 3 Local Expert
October 25, 2024
I don't recommend it, it's very bad.
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Катя Катя
Level 3 Local Expert
May 23, 2022
Unfortunately, I can't leave a positive review!
We chose a shower corner, but it was not available (although there are no "in stock", "on order", "out of stock" marks on the site). The consultant offered to put me on the waiting list and they will call me back as soon as they know about the admission. Bottom line: no one called back for 2 weeks or more...
I decided to place an order for this corner ...
they called me back and said that there would be no receipt of this company in the near future. Question: why didn't they call as soon as it became known, so that we wouldn't wait..?
I chose another shower corner. The consultant/operator contacted me again and informed me that the availability of my chosen position would be known in a couple of days...
This time I got a call, as promised.
And this product was in stock.
The delivery was to the region.
We scheduled delivery for 2 days (Fri or Sat) - they cannot specify which day they will bring, i.e. I have to sit and wait stably on Fri without leaving home ...
Then the question arose that delivery, or rather unloading from the car and that's it... The consultant girl said that she could mark the provision of assistance to movers for an additional fee. payment, but I refused... They couldn't tell me the amount for the loader's services, because the delivery is carried out by a third-party organization...
As a result, they brought the shower corner on Fri at 07.35, when they told me that at around 9 a.m. they only brought it.
As a result: there is only one driver, there are no movers on my side, because I agreed on 9 a.m...
The driver said that even if we had requested help, they still would not have given anyone, because the payment for services is scanty - what do you mean?!
There are a lot of questions about organizational issues:
1. there is no communication with the courier service;
2. the receipt is issued through the cash register not by the company from which the goods were purchased, but by the company that carried out the delivery;
3. where is the warranty card?
4. Consultants / operators do not fully possess the information necessary to communicate with Customers;
5. there is not enough information about the availability of goods or the possibility of purchase on order in the design of the site;
6. How can I check the quality of the product if only the unloading from the car service is offered?
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Tim
Level 13 Local Expert
April 8, 2022
I ordered a sink. They brought it. It wasn't me who took it, but the builder. He did not look, but it turned out that they did not bring Belux, but Kirovit. After calling the center, we were told to write a letter to a certain email address. The answer was as follows: carefully read the terms on the website, the manufacturer reserves the right to change products to products of other brands.
And this is written in small print. Barely visible, of course. Well okay. Then there was another question, except that Kirovit is cheaper, of course: they gave a 2-year warranty, and on the rock itself there is a sticker "5-year quality guarantee".
I wrote another letter about this. It was not answered for three days. I drew their attention again. And then the answer came to me: if you don't like it, change it, we only have a 2—year warranty.
Here's a store like this.
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Daria
Level 9 Local Expert
June 13, 2023
Super!The best online store with the best employees!!
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yurka s.
Level 4 Local Expert
April 2, 2021
I bought an acrylic bathtub, the price of the model was the lowest in the city, they delivered it to the apartment very quickly, they told me all the features by phone. I am satisfied with the purchase and service, thank you.
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ostina н.
Level 3 Local Expert
December 22, 2019
Good afternoon! I turned to the Santehlux store on the recommendation of a friend and did not regret it. We needed plumbing to repair the bathroom, but since there was no money for everything at once, we thought to purchase goods in parts.
I talked to Polina's manager on the phone. She helped me pick up a bathtub, sink, faucets, bedside table, locker and small accessories that added comfort and made the ensemble complete, told me about the current payment system in installments. The prices in the store are reasonable, at the same time they gave me a discount, offered free shipping and a master installer.
As a result, the event, which we planned to stretch for several months, was held at a time.
I recommend this store to everyone: friendly staff and high level of service, everything is thought out to the smallest detail and aimed at the convenience of customers.
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Екатерина К.
Level 2 Local Expert
January 23, 2020
A week ago, we bought bathroom fixtures. I was pleasantly surprised by the large assortment. Excellent service, really clear, pleasant and understandable work of consultants. I rarely order online, but in this case I am very pleasantly surprised. It is very convenient to arrange installments online, it is unnecessary to go anywhere and sit in line .
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Виктор
Level 6 Local Expert
January 10, 2023
Great, well done.Everything is available.It was delivered even earlier than planned.
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Оксана Ковалевская
Level 16 Local Expert
September 30, 2023
The order was accepted, brought. Everything is clear without questions
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дима Г.
Level 4 Local Expert
January 15, 2020
I work as a plumber and often go to the store for goods
Santehluksby. They have a huge choice, and the prices are affordable.
Besides, as a regular customer, they also give me a good discount.
The goods are always delivered quickly and for free, so I don't have
to stay at work or lose orders. I am especially grateful
to Polina's managers, who always tell me how to replace the right
product if it is not available. It is very good that there is such a store
that saves both time and finances! I recommend it to everyone.
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Александр Дещеня
Level 2 Local Expert
January 30, 2021
Hello everyone.
It is very convenient, fast and high-quality.
A good consultant.
They will pick up exactly what you need.
Buy now.
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лисич к.
Level 3 Local Expert
November 29, 2020
We ordered all the plumbing in the house at the Plumbing Suite, everything is at the highest level. Something was in stock, and something was on order. Everything came on time. Very convenient website, huge selection, pleasantly surprised by the discount. Special thanks to the operators for their patience, ability to listen and help.
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Алина К.
Level 4 Local Expert
January 27, 2021
A heated towel rail was needed very urgently. The only store in which they found what they needed. because the pipes were not standard in other stores, they had to wait a week. it was delivered the next day.
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Паша К.
Level 2 Local Expert
January 15, 2020
The other day, an ABH Nola 80 hanging cabinet was ordered at the santehlux store along with a Cersanit como 80 washbasin, the courier delivered everything on time at a pre-agreed time. I was pleasantly surprised by the price plus a discount on the promo code and the assortment presented on the website.
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Владимир К.
Level 2 Local Expert
February 5, 2021
I ordered a triton standard 90*90 shower cabin, they brought it safe and sound, all the discounts that they promised were taken into account, thank you very much.
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Дима Бор
Level 3 Local Expert
September 16, 2020
I ordered a tile in one store for several days and on the third they called back and said that it was no longer available the next day I decided to call another store and chose a bathroom suite, I was pleasantly surprised when the driver called me around 19.00 and informed me that he was coming to me. This is a service!!!
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Тамара Б.
Level 2 Local Expert
September 25, 2020
Good afternoon! We ordered a shower stall at SantehLux, the one we wanted was not available, the manager suggested waiting for admission. After that, we were immediately called back and delivered to another city, the delivery is free! In general, promptly, we were satisfied 😊
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Дарья Ш.
Level 3 Local Expert
February 3, 2021
We ordered a sink for the kitchen. The consultants answered questions very quickly, and even took real photos of the car wash from the warehouse upon request. It was delivered on the same day.
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bovanya1975
Level 6 Local Expert
February 14, 2021
Thank you very much, I found the right shower tray only on SantehLUX. After that, I ordered a shower corner. In the future, I will use the services of your company.
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Svetlanchik
Level 7 Local Expert
December 12, 2019
I placed an order last night. 12.12 everything has been moved. The consultant kindly helped me choose a product that is really good and of suitable value.the delivery was without delay, the courier also kindly took out everything, showed and demonstrated. Thanks a lot to the store.
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Андрей Фисенко
Level 30 Local Expert
November 27, 2020
A very informative website. But everything is expensive and there is almost nothing. I wanted to buy a tile, but nothing that I liked was available. And the tiler won't wait. I ordered from others.
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V. S.
Level 9 Local Expert
May 28, 2022
A decent store. Only positive emotions!
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Виталий Ш.
Level 2 Local Expert
January 24, 2020
I want to thank the store's employees for their help, they picked up plumbing, a bathtub, a toilet, delivered and installed. I was satisfied with the service, I recommend it.
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Эдгар Пи
Level 27 Local Expert
March 22, 2019
The site is convenient, there is a lot of plumbing. There are profitable promotions, sometimes small additional discounts. But I haven't had a chance to buy anything from them yet.
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ВЯЧЕСЛАВ РУДЬКО
Level 4 Local Expert
March 26, 2021
We ordered delivery. The goods never arrived. The courier did not even call to say that he would be late or would not arrive at all.
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Юлия Густинович
Level 2 Local Expert
November 17, 2019
The plumbing store, I really liked it. Fast delivery, good operators and a high-quality product
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murat95-05
Level 2 Local Expert
September 12, 2019
good prices, a convenient website and constant promotions. I recommend it to everyone
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Show business's response
Дима Бордулев
Level 4 Local Expert
July 1, 2022
A good store
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Влад Поляков
Level 10 Local Expert
December 1, 2020
Poor conditions for the sale of goods. There is no pickup