Sarkor Telecom
204 reviews
September 10, 2023
Good
July 19
We are corporate clients of Sarkor. Always excellent quality of work and quick response to any problems. Corporate managers are very customer-oriented and result-oriented. Thank you for working together and hope for a long cooperation!
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1
2
July 6
I give two stars only in gratitude for being a subscriber of Sarkor for more than 10 years, and at first it was the best provider in Tashkent. But in 2023, the Internet from Sarkor became terrible: constant failures, low speed, etc. Maybe there were objective reasons for this, but it does not make it easier for me, because I work online and I am very dependent on the Internet.
In November 2023, he was forced to change his provider. And since then, I have not known grief: no failures and hassle, everything works stably. And the tariffs are more profitable.
Competition, however...
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5
May 24
Good evening, everyone. Sarkor Telecom is the worst provider I know. The Internet is not stable. Tech support promises to call back within an hour, but there is no call from the provider even after 3 days. In general, I give the lowest rating available because the quality of services is simply below the baseboard. I wish everyone who is going to connect to this provider patience and advise you not to make a rash mistake.
Upd: the speed according to the tariff should be 50mb, but in fact I provide a photo
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6
August 21
Once they were the best, but now they have become one of the worst. The speed is constantly jumping, then it is normal, then it falls below the baseboard, they react very slowly and unorganized to requests for a call from an electrician. I called so that the fitter would come to throw the cable to the other side of the house, as a result, the fitter came without keys to either the basement or the attic, and even at 19:40 and calling in just 15 minutes! He came, scratched his head and left, what he came for is unclear. As a result, it has been 3 days, the problem has not been solved. Terrible service, terrible Internet, in general, I do not recommend it to anyone.
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1
June 16
The Internet is disgusting, I pay 155 thousand a month, and I have to use mobile data, although only 2 phones are connected to Wi-Fi , I regretted that I connected sarkor, I do not advise, I thought it was the phone , but no.. if you don't want to be constantly nervous about the Internet and pay empty money for the advice to connect sarkor , I plan to abandon their services...
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3
1
January 23
Hello. I would like to mention Nazar's employee, thank him for his competent advice on the provider and the choice of a tariff plan. I wish there were more such competent specialists who know both Russian and Uzbek! I helped speed up the connection process, we connected everything in one day!. I am very impressed with the quality of Sarkor's Internet compared to Netko (Always stay the best of the best! The development of your company!🤩
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November 6
The company does not know what the time at which calls are allowed means. The staff calls after 21:00 from a private number. And when you ask why they called so late, they start answering rudely.
They called several times and I was asked to unlink the account link to my number, but they call again and again
The service is very lame!
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December 6, 2023
An excellent provider works perfectly and promptly. I want to note that probably the best employee of Sarkor works with me is: Daminova Aziza. The professionalism of this employee really deserves respect, solves any issues promptly. Even when I bothered her outside of working hours, it did not make it difficult for her to solve my task in the shortest possible time. Thank you to the company for providing such a good service
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16
October 22
Constant interruptions and Connection Timeout, DNS probe finished errors. The Internet is constantly disappearing and reappearing. Tech support does not understand anything, they always blame the client, even with a top-end router (of course, not from the provider) and over the wire. It's not even close to working or playing games.
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1
May 9
The quality of the Internet is disgusting (I used it in 2 apartments and 1 office).
The support is even worse. They were taught only the words "dear subscriber". If you really respect the subscriber, answer at least the questions, and it sounds like a mockery: dear subscriber, we don't care about your problems, we will consider your request within 2 business days (not a fact at all)).
Not to mention the little things, even to change the tariff, you either need to wait for the end of the period, or abandon the tariff (the money will burn out) and reconnect.
Everything is very bad in everything. I hope there will be decent providers in Tashkent who will force such companies to work on the service, services and quality of support.
UPD Read the reviews and it became funny. I will change the behavior of the markups with my message, but I can't help but pay attention. All negative reviews are in fact, and all good reviews are obligatory with the gratitude of the employee. Do you often remember the name of an employee? If you are doing well, you do not communicate with them at all. The name can be remembered during long-term communication, that is, when there are a lot of problems. Well, in fact, they just stuff the staff. It's a shame))
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10
1
September 15
They do not provide the speed stated in the tariff plan. When contacting technical support, they tell fairy tales because of the slow speed to servers in Europe. However, on the phone via LTE, I get a speed higher than that of Sarkor via cable.
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1
1
April 24
I managed to pay in advance for four months, now I tolerate this misunderstanding.
Every evening, at about the same time, the Internet turns off, it may not work for several hours. Calls to the operator do not help, technical support has also done nothing. We came five times, nothing changed, they said to change the router- I spent money, put a new router, the problem remained.
It seems to me that Sarkor simply does not care about their image, they have recruited clients and cannot cope. Apparently the servers are not coping, but they are all connecting new clients.
For the provider, if one of the representatives reads my review, my username is ge6649779.
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8
July 4
Disgusting communication quality, constant packet loss and high Ping in the evening. The CC is not competent to solve problems and users. I do not recommend using the services of this ISP.
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2
July 9
Poor service, they do not answer calls, the visiting team does not work on weekends and holidays, there is a restriction on torrent. They keep asking you to reboot the router and make a direct connection
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3
1
August 26
every 2-3 days the Internet is turned off, and they barely answer if you write what the problem is, the Internet is not stable at all, I think I will change the provider soon, although he lives in the closest houses from the head office
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1
December 27, 2023
Hello!
I would like to express my sincere gratitude to Sarkor Telecom for the high-quality provision of services in the field of Internet communication. Our company has been cooperating with Sarkor Telecom for a long time, and we are completely satisfied with the level of quality provided by this provider.
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8
November 10, 2023
I wanted to say that this provider has one small problem. After connecting, you need to fight for the right speed.
Until the end of the previous month, I was sitting with a low Internet speed. Ever-playing delay, (ping), packet loss, and so on. And he paid a huge amount of money.
Once, during a call, I fell for an operator named Hoodoer. In the beginning, of course, there were standard operator answers, but after I explained the essence of the problem, he said that he would figure out what the problem was and asked to be given a few days for proceedings. The date was 29/10. And after waiting until November 3, I decided to call the call center again and ask for this particular operator. He said that there were noises and small malfunctions in the signal and said that tomorrow it would work as it should.
4/11 checked several times, the speed really got higher.
Screenshots with verification are attached.
Thanks to the operator named Khudoer for responsibility and accuracy.
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1
7
December 10, 2023
I have been using the services of this provider for more than 11 years. In the last 3 months, the Internet as a whole does not work, at first connection interruptions were observed in the evening and on weekends, after the "technical" work carried out in October, the Internet turns off every minute, even in order to leave this comment, it took me 5 minutes of real time in the call center 5 applications, 2 complaints, and they all ask me to reboot the router. Thanks a lot
UPD finally, the other day they contacted the support staff, they said that they had finished those on the line. Work (It turned out it wasn't the router) the Internet is working).
UPD it's been a little over a month, the Internet has died again, thank you)
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14
1
March 7
I didn't like the service. It's very difficult for the guys. They promised to come within two days, as a result, she called on the third day and was installed on the fourth day. We installed the Internet and everything seemed to be fine, but a couple of hours passed and stopped working again. I call them, they say that they will not be able to eliminate the shortcomings for the next three days. Very uncomfortable service.🤦♀️🤷♀️
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5
December 6, 2023
Good Internet, no complaints. Many thanks to Nigina for her help in various situations. He will always respond quickly and help you solve the problem. The record for me personally is solving the situation in 2 minutes. This is very important for a corporate client. I recommend
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7
February 21
There are interruptions every day, that is, the Internet is not there. I will not describe all the situations that I had to go through in six months, a whole poem will be released. The situation is like this - they withdraw money for the service, but they do not want to provide it properly. They probably already know my number by heart, I call almost every day, I've already learned how to switch channels on the router myself, but there's no point. We will move soon and say goodbye to Sarkor forever.
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5
December 22, 2023
Great company, great people. I was on a working visit, I managed to have a close conversation with Umid Domlatzhanov. An excellent conversationalist and a professional in his field who honors the traditions of Ubekistan.
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5
November 10, 2023
An excellent provider, promto is not easy to save.on the
router, when the call center operators are super polite , we get mostly from the same operator Elena,
Lena is a very polite operator who quickly accepts applications and helps to eliminate communication problems
Thanks for the work
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1
7
May 27
It is only in Uzbekistan that you can probably find such contradictory and categorical reviews))) Either 5 or 1 star. It doesn't really look like an objective point of view. 1 star is when money was taken, but nothing was given in return, 5 stars is when the Internet works just divinely. It seems to me that there can be neither one nor the other. And in fact, I used the provider a lot of years ago, everything was fine, but then there was another technology. Unfortunately, there are no optics from this provider in my area, so I have to use a national operator. I use a Sarkor in the office and everything is always fine, no nails. The service, compared to the others, is very good, at least. I really want to go home to this particular provider, but there is no coverage on Ivlieva Street, unfortunately, although they promised two years ago.
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August 5
Well done, they do everything well and quickly
Polite staff. I advise everyone
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July 26
Terrible maintenance, constant crashes and disconnections. They cannot provide stable speed, they constantly jump. I switch to another provider as soon as the month ends
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1
September 9
Great company. Polite managers, only come every month. Probably professionals in their field!
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January 23
Good afternoon. I would like to express my gratitude to the Visole employee for the competent advice on the services provided by your provider and the choice of a tariff plan. It helped speed up the process of connecting Internet and IPTV services. I hope there will be more such competent specialists
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1
4
October 27, 2023
I used it for a very long time! There were no complaints. There was a problem, but they can't help. You call the call center, listen to blah-blah-blah (reboot, turn it off for 5-10 minutes, etc...), you say that everything works for you, but it's bad. "Well, Dear subscriber, I will leave your request to technical support. They'll call you tomorrow during the day." I'm waiting. 1 day... 2 days... No one is calling. I'm already silent about the fact that I can't just rush home from work to sit at the computer, try to configure something remotely, or just figure out where and what the problem is! That is, it is not convenient for me to wait for a call from them. I, as a person who is guaranteed service under the contract, want to be helped at least during the day! This is not happening. I call on the 3rd day, I say that I think it will turn off, I explain that this problem is not mine, but theirs, because I thoroughly studied the whole issue on my own! After a rather long explanation that there was no strength left to endure it, I was assured that if I didn't get a call, I needed to call myself after 00:00 at night (just think about it) and they would connect me with technical support)))) And then, having already decided that it's a matter of principle, I'm waiting for 12 at night to call... 4 TIMES IN A ROW!!!! 4 times I called! All 4 times I found myself 6th in the queue, up to 10 minutes of waiting I became 1st, and then, at the 11th minute I was dumped, saying to call back later, since everyone is busy!!! Thus, all our cooperation, about 2.5-3 years, 1 time crossed out all the good things that I thought about this provider.
I really hope that my review will not go unnoticed, so that the people who work there appreciate their regular customers at least a little!!!
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18
October 1, 2023
It works very poorly, without the consent of a citizen, paid services are added to the tariff. If the Internet works for 1 day, it will not work for 3 days. If you make a request, they will come only after 10 days, after that, too, the Internet will not work for 3 days. It has been more than 1 month since the request, I have not changed the tariff to the previous one and have not been recalculated. If you do not have an Internet connection, do not use the services of this Internet provider, do not waste time and money.
Judah emon ishlaidi tariffga fukaro roziligisiz pullik hizmatlar kushib tashlaydi menga kerak emas uchiring hizmatni degan gapni tushinishmaidi. Internet 1 kun ishlasa 3 kun ishlamaidi. Application bersang 10 kunda zurga kelib chala tugirlab ketishadi ketgandan keyin ham 3 kun internet ishlamaidi application berasiz hech kim kelib internetizni tugirlab bermaidi va eng asosiisi ishlamagan kunlar uchun recalculation berishmaidi. Men application berganimga 1 oidan oshdi tarifimni avvalgisiga uzgartirmagan recalculation ham bermagan phone kilib surasa vakti bulmagan andy ketch deidi.
Agar internet ulamagan bulsangiz aslo bu internet provider hizmatidan foidalanmang vaktingiz va pulingizni bekorga sarflamang.
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17
1
May 1
The disgusting quality of the home Internet. For a week now, 50% of the time is either working or not working from the word at all. Restarting the router does not help. It is impossible to work normally, not just watch a movie or YouTube, as interruptions can constantly occur.
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2
October 23, 2023
The worst provider in the Republic of Uzbekistan! Constantly crashes, the Internet is constantly disappearing (on weekends!!!). They notify about the work for a couple of hours and in fact 3-4 days just without the Internet. They do not respond to complaints, the typical answer is: we will send it to the support service. Since August, it has been getting worse and worse every day, mobile Internet is more stable than wired, the speed is constantly falling during "rush hours". Money is spent not on the quality of communication and equipment, but on advertising, all entrances in the area are in their advertising. 3-4 brooches per door, and they also put😡 in the flap. I will refuse their services and I will advise all my friends not to contact this provider…
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13
November 7
I just called tech support, I'm on line 25!!!!! I don't recommend a lame service to anyone at all, you'll just regret contacting them!!!!
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October 13, 2023
The last 3 months has been working just disgusting, several applications left in support and even the specialists who went to the house just threw up their hands with the words - "well, we will pass the problem on."
Where it was transferred, whether it was transferred in general and what happened to the ticket is a mystery.
As the Internet did not work in the paid tariff, the satellite has not been working for two months. Repeated calls to support are a surprise for them and template requests to restart the router and try to connect directly. Nobody gives a damn.
Gentlemen, this is nonsense when the mobile Internet distributed from the phone works faster!
I do not advise anyone, moreover, I will dissuade them with all my might.
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14
November 8, 2023
They complained about the speed, a representative of Sarkor Shahzoda got in touch. Attentively listened and operatively helped in solving our problem, the Internet works perfectly. You should have more such people in your team.👍
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1
3
March 6
WiFi works terribly!!! I pay 130 thousand rubles every month and use my Internet because Sarkor slows down a lot, especially in the evening, but he still has an amplifier. Please tell me where you can go so that they fix it, honestly I'm very tired! 😡
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June 27
The speed and quality of the Internet is terrible, there are always some outages and speed drops. Calls to tp certainly do not solve anything.
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September 8
A good company with a good reputation and a good name. From the category of those who do not need advertising.
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August 14
You can't get through to the call center, he says more than 25 calls, he reached the first one, he says you can't contact the operator, what is it???
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June 12
Everything suits me, the Internet works fine he 927 17 28
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November 30, 2023
Your best provider)))
When you have a 50 mb/sec tariff
And sarkor gives out a MAXIMUM of 50 Kb/sec
Two weeks such a problem, it makes no sense to call the master, allegedly calling in fact, not 1 missed just score on their customers and do not want to solve problems at all .
P.s on November 16, they applied for recalculation and refund, promised to do it in a week, two weeks have passed, there is no answer, apparently they need to sue
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1
December 5, 2023
Daminova Azizakhon Sarkor Telecom.
I want to thank her, it is a pleasure to cooperate with her, always in touch, and gives specific answers, as well as shares news and promotions that take place in Sarkor Telecom, a very competent manager.
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3
October 5, 2023
In the summer, they came to us and connected the Internet, it worked fine for 1-2 months, I was glad, but then it began to work very badly! The video took a long time to load, even photos from the site! I think we are wasting money on poor quality, and I will never use the services of this company again in the future!
P.S.: they said that they have Gpon technology and the Internet works much better than other providers!
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12
December 6, 2023
Excellent company, special thanks from our company Modern Art Creator to the manager Daminova Azizakhon, for the efficiency and excellent service!
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2
March 31
Terrible service, it is impossible to get through to the call center at night, I had to wait 15 minutes for the queue to be answered, when the queue came they said that at the moment the operator could not answer. The price for the tariff is expensive, but the speed is low.
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2
October 28
A good Internet provider. We have been using the services of Sarkor Telecom for a very long time
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August 29, 2023
Ужасно работают, просто меняю провайдер сегодня же, во-первых ежедневно отключают интернет, во-вторых невозможно дозвониться до службы поддержки, ждите ответа оператора повторяется на протяжении 15-20 минут, в итоге сброс🤣🤣🤣, в прошлом месяце ради эксперимента попросил перерасчёт сделать, оператор, до которого посчастливилось дозвониться, сказал: "да, конечно, мы всё сделаем, извините за неудобство", в итоге ожидания привели ни к чему. Никому не рекомендую, ужаснейший провайдер!
Чиланзар, 2 квартал, 27 дом!
2
1
July 17, 2023
Хочу выразить наше недовольство по поводу Саркор телеком. Интернет работает хорошо в течении 2х недель, после чего он перестаёт работать от слова совсем. Перед праздниками мы неделю сидели без интернета так как мастер просто не приходил, сколько раз бы мы не звонили. Колл центр операторы вообще молчу. Они никогда не берут трубки, до них невозможно дозвониться. Если сотрудники саркор телеком заметят это, позвоните по номеру 998933124403 , прошу вас связаться с нами и устранить нашу проблему !
1
January 3
The most terrible provider .Constant failures, No work, no movie to watch, everything hangs (Call the operator,
-You restart)or we will send instructions on how to set up the router)Here I have nothing to do to set up the router)))))every time the Internet is turned off, you need to configure the router)?
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3