Sber Bank

Rating 4.3
301 ratings
Rate this place

107 reviews

Level 10 Local Expert
September 16
Iiiiiiiiiiiitak! I was exposed to a scam attack via telegram, i.e., my friend was hacked and on her behalf, by voice!! With her voice, there was a request to send her money in the amount of 300 rubles. Considering her situation: the recent arrival of her mother and the move. I fell into the trap of scammers. And it was about 5 p.m. At 19-13, I found out that my friend had been hacked! I started typing in the SBER, after which they locked all the cards for me, without specifying the data! Thus leaving me without money! The next day I went to the bank, where they told me that I could write an application for a refund, but! It costs 40p and will be approved only if the reverse side gives the go-ahead! And now imagine- you want to send your child 80 rubles (for example), you are mistaken by one digit and you need to go to the bank in order to write an application for 40 fucking rubles! So that your own money reaches your own child. Result: ban By the way, I wrote a complaint about the fact that it is impossible to block the payment with my own money, and that the application in 40p is wild game, to which I received an answer a la - we are fine and the payment was great. I am silent about the fact that almost a day in August, it seems, the bank stupidly fell
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Level 13 Local Expert
October 26
A great bank. Spacious, convenient for visitors. The staff works quickly and accurately. The only place (out of three banks) where the registration of compulsory medical insurance did not shock the employee, and at the same time it took very little time.
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Level 4 Local Expert
July 3
Convenient location and work schedule. There are almost no queues, even at the busiest times. Polite staff, ready to help with any question.
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Level 6 Local Expert
September 21
It's horrible. The longest and most terrible service. It's not the first time. When you come here on weekends, prepare for 2 people to work. The client is accepted for 15-20 minutes. If an acquaintance comes across, they just talk for life, despite the queue. I came to pick up the card - 50 minutes, 3 people in front of me sitting on the couch.
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Level 7 Local Expert
April 3
I like to visit this branch of the bank, everything corresponds to the status of the city of Minsk, and the attitude of the employees is also excellent. I often fall for such employees with my questions (Ekaterina Ruff, Natalia Klimovich), who always solved my questions only positively and I think these young people can be set as an example to others, the main skill is to bring any of my questions to a logical conclusion. in the team, it is necessary to celebrate more often, Thank you for choosing such people.
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Level 6 Local Expert
June 12
I'm not thrilled. I opened the map, they told me one thing. I paid 40 rubles for it. It turned out that everything promised was not working. I just wasted my money. Looking at the employees, it feels like they are on a chill, on a chill. And they also don't know the products that they offer
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Level 2 Local Expert
August 26
They left half the country without cards and money. Nothing is working. Thanks!! I need to offer my superiors to switch to another bank, otherwise you can stay without a salary. Tech support is not working, well done guys!!
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Level 9 Local Expert
September 25
Yesterday I took out the First step loan. The interest rate is comfortable and there is no need to confirm income. The money was transferred to the card. A good option for young people.
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Level 3 Local Expert
September 6
Very few employees. There is 1 cash register. There is no consultant. To do an elementary procedure, you need to wait in line for an hour or more. The service at other banks is much better.
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Level 8 Local Expert
August 17
Excellent office, cultured, competent staff, prompt resolution of issues. Recommend.
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Level 5 Local Expert
December 1, 2023
Terrible service!! It looks like such a big and solid bank , but they don 't want to work there ! I bought currency there in front of me there were two people in the only cash register in such a large bank, one cash register! I spent fifty minutes there, it's just terrible all the staff at the bank did what they ran back and forth with mugs in their hands, as if they went into a coffee shop, and not to the bank, when asked to invite the administrator, they spread their hands, asked for help because they were in a hurry, too, they refused referring to one cash register. If someone from the management reads this review, please pay attention to the work of the staff and to open several cash registers! I will add to my review your non-professional response! It was working hours at the bank! It's a pity that I didn't leave a comment in the book! Read carefully all the reviews that people write here. This is far from an isolated case for you.
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Level 4 Local Expert
March 25
This is the tenth time I've visited this branch and for the tenth time I want to leave a review about the same thing: they seem to mock with their slow service, even if there's one person in front of you, and there's a pack of free specialists in the bank, you'll still spend at least half an hour here, just because they all get high watching you you burn from the fact that they do everything 15 times slower than normal.
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Level 23 Local Expert
June 24, 2023
Самое лучшее и современное отделение Сбера в Минске (кемпински не рассматриваем). Обслуживание с уважением и индивидуальным подходом к клиенту. Парковка выделенная в самом горячем месте Минске - есть. Все с улыбкой и решают поставленные вопросы
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Level 6 Local Expert
August 31
I bought currency online. Everything went smoothly. The interface of the site is clear, no unnecessary steps. Sberbank did well.
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Level 4 Local Expert
July 4
I came a couple of times to hand over the trading proceeds, the relationship, as if I came to beg, the attitude is not friendly)))
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Level 4 Local Expert
May 13
The attitude towards customers leaves much to be desired. At the height of the working day (May 8th), employees do anything but customer service - they waited 20 minutes just to change money. At the same time, there were no people as such. We waited, lost time, and were nervous, although we could immediately withdraw money from an ATM – but even here it was not a task, since one terminal was empty, and the second refused to work in principle. As a result, there was not a very pleasant impression of the BEAC's work in Belarus.
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Level 7 Local Expert
October 8
Excellent recording function via the website! Now I no longer sit in queues, I do everything in advance
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Level 4 Local Expert
August 11, 2023
11.08.23 Обращалась в данное отделение за выдачей кредита. В 15:48 взяла талон в электронную очередь, прождав в очереди 50 минут оператор сказала, что не смогут выдать кредит, так как у меня ID карта, а считыватель есть только у руководства и необходимо обращаться в будние дни до 16:30 Во-первых у людей есть работа и обратиться в отделение до 16:30 не всегда есть возможность. Во-вторых даже если обратиться в 15:30, то не факт, что вы не просидите в очереди до 16:30 👏👏👏
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Level 5 Local Expert
September 14, 2023
Необходимо было поменять валюту. Ожидала более 30 минут. Очереди не было, людей в утреннее время было мало. Сидела и наблюдала как содрудницы увлечённо общаются между собой. Только после того, как терпение закончилось и пришлось подойти к болтушкам, на табло появился мой номер. Сотрудниц в банке много, а толку от них мало. Врервые встретила такое безразличие к клиенту.
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Level 9 Local Expert
November 26, 2023
The level is felt, competent specialists 😎Consultation on all issues meets the pre-declared requirements! Thank you for your help! 😎🎻🎼
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Level 15 Local Expert
September 18, 2023
Очень хорошие оперативное обслуживание. Пока ждали в очереди обратился с вопросом к персоналу. Помогли, решил вопрос и не пришлось ждать в очереди. Качество обслуживания сбербанка одно из лучших.
Level 14 Local Expert
August 29
There is a cash register in the window. I received my money from the deposit for 15 minutes. You can put a more efficient cashier in jail.
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Level 10 Local Expert
September 11, 2022
Большое количество "окошек" с приветливым персоналом, присутствует электронная очередь. Достаточно просторный зал. Шаговая доступность от метро. Рядом хватает парковочных мест.
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Level 9 Local Expert
September 15
The bank is good, and huge, and there is a top for all savings
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Level 9 Local Expert
April 12
There are problems with parking because Dana is nearby. In general, it is not a bad department. ATMs, information kiosk, quick service.
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Level 3 Local Expert
April 10
It is not possible to change the currency They said that three cash desks were working, but in two people just sat and consulted, and the third did not work at all
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Level 7 Local Expert
August 16, 2023
Хороший сервис, приятное обслуживание. Есть питьевая вода для клиентов, что немаловажно в жаркую погоду.
Level 9 Local Expert
December 27, 2023
Terribly slow, even when there are no people. I couldn't change the currency in half an hour, because no one works at the checkout, or slowly, one person was served, and even that without a number.
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Level 21 Local Expert
June 23
The most successful branch of the Savings Bank in Minsk!
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Level 3 Local Expert
August 22
I sat in an empty bank for 30 minutes waiting for my turn
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Level 16 Local Expert
February 10, 2023
Обслуживание хорошие внутри всё по новому отремонтированной. Правда У меня возник вопрос по обслуживанию и Мена операционистка сначала отказала но я настоял на вызов начальника он быстро всё решил и меня обслуживала другая операционистка
Level 5 Local Expert
January 4, 2023
Хотелось бы поставить 0. Абсолютно не клиентоориентированное отделение. Посетителей нет от слова совсем, но персонал отвечает на просьбу о помощи как бы нехотя... Я обращалась чтобы пополнить карту, но у меня создалось впечатление что для персонала это была задача сложнее не придумать, итого полчаса потраченного времени ( подчёркиваю ещё раз, что очередей абсолютно не было!)
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Level 12 Local Expert
May 5, 2023
В выходной день посещать работающее отделение -"сметрти подобно". Народу тьма, операторов от 2 до 4, время ожидания более часа. Девчата молодцы,стараются, но,как говорят: Один в поле не воин....
Level 15 Local Expert
June 25, 2023
Отличный банк,обслуживание клиентов на высшем уровне, быстро,без потери времени,что очень важно на сегодняшний день.
Level 4 Local Expert
December 3, 2022
Банком не продуман вопрос об отсутствии привязки клиента к конкретному отделению. Банком допускаются ошибки при разъяснении по телефону времени работы специалистов по работе с ИП. У банка нет мобильного приложения для андроид, нужно скачивать АПК-файл с предупреждениями о вредоносном источнике. В 2022-2023 не советую пользоваться этим банком, лучше идти в другие банки.
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Level 10 Local Expert
November 25, 2023
A crooked electronic queue, a stably faulty ATM for receiving money once a week. Legal entities are served in a common queue.
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Level 5 Local Expert
August 5
Terribly slow service
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Level 5 Local Expert
May 27
The service is friendly, there are almost no queues.
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Level 7 Local Expert
November 24, 2023
Very long service. There are 5 people in the queue , I spent about an hour exchanging currencies .
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Level 7 Local Expert
April 11, 2023
Если у вас есть минут сорок свободного времени, при очереди в два человека , вам сюда . Нет консультанта у которого можно уточнить мелкие вопросы
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Level 4 Local Expert
August 31
You can top up your card
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Level 4 Local Expert
August 12
Terribly slow
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Level 18 Local Expert
October 2, 2021
Впечатление о банке не самое хорошее. Чтобы посетить офис в выходные дни - нужно ехать в Гомель!!!! В Гомеле есть работающий в выходные дни филиал банка, а в Минске НЕТ! Более того, чтобы посетить банк, мне лично, нужно отпрашиваться с работы, т к. график его работы совпадает с моим. Ну, если же, вдруг, вам захочется закрыть счет в банке - вас спасет только личное посещение. Открыть можно и дистанционно, а закрыть - только личным присутствием в период очередной волны пандемии.
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Level 14 Local Expert
August 29, 2022
Курс валюты не очень. Пробовал машину делал конверсию, а большую часть долларов проверить на подлинность, покупатели были немного странные и сумма большая, отказалась проверять, нельзя сказала. Людей мало было когда заходил.
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Level 4 Local Expert
July 31
It says on the door that they work until 19.00. I came at 17.40, they refused service.
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Level 4 Local Expert
April 26, 2023
Просторный, удобный банк. В момент посещения работало мало специалистов, была очередь
Level 11 Local Expert
July 28, 2022
Делала пластиковую карту. Обслуживание отличное, приветливый персонал, ждать пришлось всего лишь три дня! Спасибо Вам за вашу отличную работу!
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Level 7 Local Expert
August 23
I made an entry on the website. The service started right on time
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Level 9 Local Expert
November 26, 2022
Никакой связи с русским сбером он не имеет, поэтому деньги снять с русской карты вы не сможете, даже через отделение, и положить тоже. Непонятно почему
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Level 5 Local Expert
March 10, 2023
Оооочень медленное обслуживание. Как не приду, у банке очень мало людей, но при этом, ожидание слишком долгое