Sber Bank

Rating 4.2
450 ratings
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133 reviews

Level 10 Local Expert
November 16, 2024
I have never seen a lower quality of service in my entire life. The work process is so unorganized that it is difficult to find the right words. Any simple operation takes at least 30 minutes, regardless of the number of clients. Is the leadership even present in this organization? It's high time to do something! I have been going to this bank for several years, the situation has not changed at all. The waiting time is simply off the scale!!!!
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Level 13 Local Expert
August 30, 2024
A modern bank, one of the first to reach such a level when everything became electronic and technological. Since then, most other banks have caught up with him, and some have overtaken him in the development of customer service, and he remains so. It often takes too long to wait in line, because there are not enough operators, especially at the ticket offices. But everything else is at a decent level.
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Level 6 Local Expert
October 14, 2024
In March, my wife and I decided to buy a cottage, we didn't have enough money. They remembered that the Savings Bank had already helped out earlier. We took the missing amount through a loan "Just online" in online banking. The conditions are good, already in May we were with the cottage. The registration was quite simple — I filled out an application, waited for the bank's response and the money was credited to the card. It is convenient that the loan can be withdrawn from the card and pay for the desired purchase.
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Level 6 Local Expert
November 12, 2024
The "Thank You" program really helps me out. It's a pity that the salary is not on the Savings Bank, but I transfer it to the card through the EPIP without commission, so no problems. Points accumulate quickly, I spend them on new purchases. And with the fact that you can choose categories for accrual, in general, the top system offers, and I choose what is more profitable for me
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Level 6 Local Expert
August 28, 2024
I have been using auto-purchase of currency for several months now. I have set up limits, and the system buys itself when the course suits. It is very convenient, especially for busy people. Always up-to-date information and quick operations.
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Level 6 Local Expert
November 6, 2024
I didn't know that it was possible to find out so easily and quickly if a loan would be approved for me. I took advantage of the "Credit potential" in SberBank Online — I got the result in a couple of minutes. Then I plan to apply for a loan. Thank you for such convenience)
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Level 6 Local Expert
October 25, 2024
I liked the service "Credit potential" from the Savings Bank. I found out in advance how much and at what percentage I can take out a loan. It is very convenient that you can find out in advance the maximum loan amount that the bank can give me.
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Level 3 Local Expert
July 29, 2024
I happened to drop by on an urgent matter. A good department, everything was arranged - from the level of service to comfort during your stay
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Level 8 Local Expert
September 25, 2024
It is convenient to use the loyalty program at Sberbank. Points are awarded conditionally the next day, it is easy to exchange for a day, in a couple of clicks in the application.
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Level 8 Local Expert
October 21, 2024
I issued a savings card precisely because points are awarded immediately, and not at the end of the month. This is real money that can be used, not just some obscure bonuses. Saving should be economical!
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Level 8 Local Expert
September 30, 2024
I receive my salary on a card of another bank, but transfer it to a savings card without commission through the ERIP. The points accumulate quickly. Thanks to the bank for a nice bonus
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Level 6 Local Expert
December 19, 2024
With the help of a savings card, New Year's chores turned into a pleasant activity. Every purchase on the World Bank, Ozone and the 21st century brought joy, because I knew that some of the money would return.
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Level 6 Local Expert
December 19, 2024
For the New Year and bought on Wildberries. Thanks to the refund with the Loyalty Program, we managed to save money.
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Level 8 Local Expert
October 21, 2024
The bank building itself was built and owned by BPS Bank and was tailored to the tasks of the USSR and industry financing. The BEAC in the Belarusian wrapper is not a Russian Beac. It started with deception, and it will end with deception. Alas.
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Level 3 Local Expert
July 25, 2024
The worst bank I've ever been in. The queue of 3 people lasted an hour The staff at this bank is not competent Boorish attitude towards the client. I do not recommend visiting this bank
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Level 15 Local Expert
October 3, 2024
The ATM was not working outside. There is only an information kiosk inside. Withdraw money from the card in the queue. The staff is friendly.
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Level 5 Local Expert
June 20, 2024
Sberbank allows you to apply for loans online. "Just online" has become a godsend for me, because everything is done via the Internet. Everything worked out, thanks.
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Level 6 Local Expert
January 7, 2024
A good bank branch, there used to be small queues, but now all the processes for issuing a card and loan are online. There is no need to go to the bank once again. Almost all issues are resolved via chat with technical support.
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Level 11 Local Expert
September 25, 2024
Very cramped conditions, and the absence of the usual separate booths for receiving the client.
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Level 5 Local Expert
March 11, 2024
Professionalism and individual approach... we have issued a salary card...they answered my questions and suggestions... I recommend it to everyone...
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Level 3 Local Expert
July 30, 2024
Do you want to change the currency? get ready to spend an hour in line, and this is with a queue of 4 people
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Level 24 Local Expert
May 8, 2024
A great place, there is a parking place, and there is also a separate terminal for withdrawing funds
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Level 10 Local Expert
May 27, 2024
Queues, cash desks are not working They work slowly If you come to the currency exchange, it is better to go to another place, there is 1 cash register working here …
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Level 6 Local Expert
August 23, 2024
The department was quickly serviced. The staff is polite.
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Level 9 Local Expert
August 6, 2024
Everything is fast and clear, excellent service.
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Level 8 Local Expert
November 1, 2024
They waited a long time for their turn. One window on the ground floor was working
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Level 4 Local Expert
July 26, 2024
Very slow service, as a result - queues that do not move. One and a half employees work for the entire department. I do not recommend visiting.
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Level 7 Local Expert
June 8, 2023
Very inconvenient in terms of service , I came in as a village in the 80s, two employees are sitting at the desk almost at the entrance and serve , it 's not clear if it 's a bank . Yes, yes, at the desks, there are no windows for accepting payments, but something else.There was a coffee machine and it was removed . Apparently, they did not pull to keep it....
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Level 23 Local Expert
April 12, 2024
Everything is wonderful, but there is no toilet for visitors, thanks for both 2 and 1))
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Level 7 Local Expert
December 14, 2023
I issued a savings card online, support helped with questions from the comfort of my home. Thanks for the speed and comfort!
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Level 5 Local Expert
January 30, 2024
I tried the "Record for service" service, I didn't have to waste time in the queue, which was very pleasant!
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Level 7 Local Expert
November 9, 2024
Good specialists, spacious room, everything is fine
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Level 9 Local Expert
September 19, 2023
The air conditioners are working, there are not many people inside. Friendly staff who know their business
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Level 11 Local Expert
July 16, 2024
The staff is wonderful, but the ATM operation leaves much to be desired, almost constantly does not work
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Level 8 Local Expert
February 12, 2022
Multifunctional compartment and convenient, which is close to work. The attitude is always respectful, if something is unclear, consultants will always help. I've been here many times and almost never had to wait for a long time.
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Level 8 Local Expert
December 16, 2023
The service is very good, but there are disadvantages, it's a queue... You need to sit for more than one hour
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Level 9 Local Expert
September 6, 2023
Long queues, trying to connect services that I'm not interested in. I am pleased with the staff in certain offices
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Level 9 Local Expert
July 31, 2024
A good big bank
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Level 12 Local Expert
April 26, 2022
excellent service, the staff is friendly and helpful, the waiting time is negative, but it depends on the time of the visit, it does not bother me, to sit and relax for 5 minutes in the bank, this is not a problem...
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Level 12 Local Expert
September 14, 2023
My favorite department. It's crowded in the evenings, so I go during the day))
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Level 28 Local Expert
June 26, 2024
There are many windows, only one works.
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Level 8 Local Expert
September 9, 2022
I do not advise, they took over all the bad things from the Russian head, without adding anything particularly attractive, although I will add * for never having heard about draining the customer database to representatives of "call centers"
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Level 8 Local Expert
July 29, 2021
I visited this bank only a couple of times - I immediately got a negative impression : 1. An extremely inconvenient way to issue a card: run from one office to another , from cash desk to cash desk; form , pay , check , activate - all in different places. 2. A terribly made app 3. Inability to open multiple accounts on the card. 4. The inability to deposit money in foreign currency through an ATM. 5. Expensive service, no free cards, and in general, probably the most greedy bank that can be. 6. Employees openly impose paid services from above. The girl threatened that the banking would be hacked if we didn 't get paid insurance . It seems that the bank itself is doing this . 7. An empty compartment , and you have to wait for 15 minutes in an invisible queue. And these are only the most basic unpleasant details .. Of the advantages, only the politeness of most employees, whom it is still a pity to run into because of all the ugliness. I regretted very much that I became a client of this bank (namely, because of the half percent lower commission for transfers )
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Level 13 Local Expert
June 14, 2023
My bank:) Convenient, fast, polite. Only the advantages!
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Level 11 Local Expert
August 4, 2023
Relatively understandable, but I would like a more professional attitude.
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Level 4 Local Expert
October 12, 2022
My favorite bank. Sometimes the queue is slow, but all my questions have always been resolved. And the attitude has always been very good.
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Level 5 Local Expert
July 10, 2023
At the currency exchange, the staff is not polite, the situation is terrible, they fought according to a non-existent law
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Level 3 Local Expert
December 8, 2023
They don 't work at all ! The waiting time for currency exchange is very long, the cash desks do not work, there are 12 people in the hall, nothing is moving anywhere
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Level 9 Local Expert
September 5, 2023
The service is on the level. The staff is super!!!
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Level 6 Local Expert
February 16, 2022
The bank is terrible, the queues are eternal, but it's not so scary, your bank's employees didn't tell me what my code word is from the card and I can't find out what kind of write-offs I have. Disgusting service, you need to drive 100 times to find out because your call center knows nothing and can't help in any way
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