Sber Bank
202 reviews
December 24
It's just awful. About 20 days ago, I wanted to put money on a Belarusian bank card through an information kiosk, this is not the first time I have put it. As a result, I deposited 70 rubles, the ATM accepted it, and then issued it-an error, contact the bank, call support, they accepted my refund request, there is still no call or letter. Not so long ago, I tried to deposit 100 rubles again. The ATM accepted and issued the check, but the money was never credited to the card.…
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September 13
It took 50 minutes for the operation "cash withdrawal from the card". The manager mumbles something uncertainly about "currency exchange operations" and "in the order of the queue", although the clients with simple operations that were behind me passed one by one. There is no money in the ATM. The only plus is the comfortable temperature in the compartment and the availability of cool water.
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July 16
There are always a lot of people here, long queues, but waiting can be smoothed out by the opportunity to buy coffee in the machine, drink water, and draw for children.
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November 27
My wife and I are going to buy a new car and decided to find out in advance how much credit we can count on. The Credit Potential service showed all the information. Now we know exactly how much we can spend and at what interest rates. We used the service absolutely free of charge..
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December 20
The car stopped dead, but there was no money for repairs and spare parts. It's good that there is such a loan Just online. The review is very quick. It is very convenient that everything is done over the Internet.
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September 25
I needed money for repairs, took out a "First Step" loan. Without certificates, everything was approved, the money came to the card quickly. The percentage is normal, the repair has been done, I am happy with everything)
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May 4
Only the electronic queue works well here. I paid for kindergarten for a child, not only did an experienced specialist not know how to do this, but he also managed to be rude to my questions, for how long? (it was lunchtime, the poet was in a hurry). After 15 minutes, with the help of other employees, it turned out to enter all the details and then, lo and behold, they do not have a contactless payment method, they need physical cards with a chip (I only had a phone with NFC).
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August 18
The queue came up quickly, the service is good, you can have a coffee, thank you.
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August 2
I was in this savings bank, thanks to the girls who explained everything to the operators, thanks to them very much, great respect for tourists.
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July 11
The annoying kid at the entrance forced me to go to the cash register that I didn't need. In general, the bank is disgusting in terms of communication with customers and is generally not adapted to people.
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August 5
A cozy, pleasant office, a coupon call, there is a coffee and drinking water area, a toilet on the 2nd floor!
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May 7
Joke. Monday, working day, 13:21, the coupon was issued for a simple currency exchange operation. 14:02 they are called to the booth. 40 minutes for the simplest action! Guys, it's irresponsible. Customers' time is not appreciated. You can't do that.
Thanks for the reply, Sberbank. But if the customer flow is high, why do 1-2-3 booths work for two halls? You see queues the same way as we, your customers. Press the button, call the cashier, come up with something... You come for a simple operation, but you wait like a mortgage.
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July 4
A positive impression, very polite and competent staff.
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September 30, 2023
Professional service and competent advice of a specialist in international bank transfers. Thank you for the individual approach and prompt solution of the issue (unfortunately, I do not know the last name of the operator, special thanks for your work).
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2
June 14
One of the best cashback cards in this bank. Only it is even more convenient now, according to the Savings Card, points are awarded immediately for purchases and you can immediately redeem them.
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1
February 18
Everything is very modern, the staff is responsive, even the modern coffee machine is now in the lobby, there is an electronic queue, and the most impressive thing is the new devices
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3
1
November 25, 2022
Extremely uncomplicated work of the department! The workers at the ticket offices and the consultant at the entrance worked quickly and accurately, tried like bees, well done, and some average managers should be sent to professional development courses or qualifications! With mandatory exams. I arrived in advance (as I was in a hurry to catch the train) 12 minutes before the opening, I took a queue on the street. As a result: in order to withdraw money PERSONALLY, using my passport from my card account, I had to spend time from 9.00 to 9.35 – then the systems or computers do not work, this is at the beginning of the working day, then some additional applications to fill out, sign, then other wires... Arrange so that everything works like clockwork, as in other services and organizations - after all, every unnecessary statement or similar "option" is your cost of paper, ink, electricity, it is unecological, uneconomical, takes time from both sides - time is the most valuable!
The day before, I was at the department at Kalvariyskaya 4, everything was fast and well-coordinated there - they performed the necessary operations and said that I could withdraw money from my card account at any department using my passport in a few minutes.
As a result, after a visit to this department on Chkalov, I had to run all the way to catch the train departing at 9.43 - I ran into the departing one.
If I was late, I would have already applied to another instance
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November 29
I had to pay for advanced training courses, but the money ran out. I took out a loan Just online, everything went surprisingly unnoticed for me, since I used this service for the first time (I imagined everything differently). Now I'm studying, and I'm calmly paying the loan. The percentages are acceptable, everything is convenient.
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August 27
A nice spacious bank. Polite staff.
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April 27
Thank you, I can only say that. Friendly staff, it is not difficult for cashiers to explain and even show how to do it better. I didn't have to wait long for the ticket. 👍
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2
August 26, 2023
A good bank. I was a client. No problems at work, fast transfers,IRP, large limits. There are no unnecessary questions. It's just dirt on the map... The money was returned 10 days later and they said goodbye...Thanks for that. It is useful to explain what is useful, the regulations.... such...
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1
March 4, 2023
A beautiful place in the center of Minsk, convenient location, when we come from Moscow we often walk nearby, I recommend it! Minsk is wonderful!
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3
1
March 25
I really liked Sberbank, the operators told me everything well, all the best to you!
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May 30
A good bank, I have a mortgage here. The employees at the bank are literate, but polite. May luck accompany them.
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June 17, 2022
There is a good department, there are no queues, polite staff, they will always prompt and help at the reception. There are ATMs and an information kiosk inside and outside. The location is also quite good, you can walk from the Institute of Culture metro station
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5
April 5
The branch was normal, the fashionable ATM was pleased, the service was normal, everything was fast
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August 29
A good department. Thanks to the experts for their work.
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February 23, 2023
Here's how the behavior of one employee can spoil the impression of the whole bank:
02/23/2023, at approximately 13:20, window No. 6. I wanted to exchange currency, transfer part of the amount to a Savings Bank card, and receive part in cash.
The employee tried to explain about the benefits in the course, writing something down on a piece of paper and speaking at the same time. When I tried to ask a question, I answered: "Listen to what I'm saying!" It was hard to hear, because the employee spoke softly (because she wrote it down on paper and spoke looking at her). She seemed to be talking to herself.
Then, trying to figure out what exactly she was suggesting, I started talking louder and immediately got a reply "Don't yell at me!". It's not very similar to the behavior of a bank employee. I have never seen such nervous behavior of a bank employee.
As a result, realizing that the conversation was coming to a dead end, I suggested doing as I say. As a result, I received an answer like: "Don't you want to exchange at a better rate?" That's where it was necessary to start, and not write something to yourself on a piece of paper.
During the conversation, I had a strong feeling that the person in the place of the cashier-operator has been working recently or is temporarily in this place.
A really competent bank employee would just say "Let's make it more profitable for you" and that's it, without incomprehensible writing on a piece of paper and hysteria.
Each of us faces difficulties in life, but professionalism should prevail at work.
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5
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May 24
You sit in an electronic queue for 30 minutes. And now it's your turn and they're calling others. And your ticket is for nothing....
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3
August 30
Terrible service. It is tedious to exchange currency for an hour. No one is in a hurry.
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May 8, 2023
Convenient location, friendly staff. After the expansion, booths were added and, accordingly, the queues became several orders of magnitude smaller. You can both exchange currency and top up your card accounts.
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3
1
February 22
A pleasant office, conveniently located, minus that there is no ATM with the issuance of dollars.
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September 17
Try to tell me that something is wrong. Everything is wonderful
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October 7, 2023
ATMs installed in this branch are constantly slowing down and hanging, you want to top up the card with cash ... yeah ... now ... see that the card is returned after 15 minutes of unrequited button presses ... and this happens with enviable constancy. Terrible bank
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3
August 17, 2023
The service is at a high level, they will explain and prompt all possible options (using their own example, the purchase of a card).
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July 14, 2023
A nice beautiful bank, the queues are not the biggest.There are many sofas, a free cooler with water, so if the queue is large, you will not die of thirst)
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2
November 21
As usual, everything is with queues. They work slowly
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February 28
A good bank, but there are questions about the operation of ATMs, more precisely, in their non-operation, what is near the bank that in Minsk
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1
March 25
Oh yeah ... taking a coupon for currency exchange and waiting 15 minutes for two coupons to go there, I decided not to wait. I think I was not mistaken.
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January 27, 2023
Very pleasant, polite and sociable staff at the reception, quickly and efficiently resolved the issue!
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3
1
November 1, 2023
The absence of a consultant in the hall!!! To get an answer to a trivial question, I had to take a random ticket and wait for half an hour.
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2
2
February 15, 2023
There is always a long queue for service at the windows. Although there are a lot of them there. The staff is "dry". There is parking, but there is not always a place on it)
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2
1
July 20, 2022
A wide range of services , there are terminals , I did not observe large queues . The staff will always help you at the entrance , and an employee will answer any questions on the left behind the counter.
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3
June 22
Helpful staff, helped, thank you
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August 29
Long wait, dollars are defective
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October 31, 2022
Convenient parking, polite and competent staff. Fast and high-quality service.
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3
February 24
I recommend very polite and cultured service
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2
June 4, 2023
The service is good
They work fast and there are few queues
There are only rarely consultants
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1
September 27
Convenient, fast
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April 22
The negativity starts with a bot that gives incorrect information on the phone, ends with a long queue and new information from an employee that differs from the help on the phone. Time spent.
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