I flew with this airline in May 2024 to Almaty. One of the advantages is the airplane staff and meals. On the downside: upon arrival, I found a broken suitcase handle. I immediately went to lost and found, where an employee took a picture of my suitcase and said that I could file a claim on the Skate website. I did so, and attached a photo of the damage. And in response, silence.
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Светлана Ф.
Level 4 Local Expert
October 12, 2024
Dear friends, I would like to express my gratitude to Scat Airlines for their caring and polite attitude towards their passengers.
In my case, due to the flight delay from Moscow, I did not catch the next flight to Aktobe. The transfer was in Almaty.
Special thanks to Tatyana Lyapustina, the senior cashier in Almaty, for her calmness, ability to quickly solve emerging issues and for her care. The ticket for the next flight was immediately issued. The hotel was provided. Thank you.
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Галина Шапенкова
Level 14 Local Expert
November 17, 2024
A normal airline. We flew quickly, the food is normal, not super, but delicious.
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Юрий Городжий
Level 2 Local Expert
April 24
I booked my tickets long before the day I took off. I paid for my luggage and selected the boarding points. The payment was completed in full. And on the day of departure, it turned out that they had some kind of technical error at the time of booking, and I didn't have paid baggage on the ticket and my boarding places were missing too. I had to pay for my luggage urgently before departure, and they gave me a boarding place at the very end when I checked in. Although the airline's website in my personal account indicated the availability of baggage and boarding points selected at the time of booking.
As a result, wasted nerves, unnecessary expenses that I did not expect in any way, not a pleasant flight, no apologies. All the employees did was refer to a technical malfunction, and I had to resolve all this myself.
The company's service is very poor!!!!
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1
R.Sеe
Level 11 Local Expert
July 10, 2024
I would like to express my gratitude from a group of Astana residents for organizing direct flights to Prague.
At the same time, I would like to express special thanks to the flight attendants and crew members who flew on July 3 from Astana to Prague (DV 803).Thank you so much for creating comfort and care throughout the flight🥰
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Бакош К.
Level 7 Local Expert
December 24, 2024
Good staff, served efficiently and quickly
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Михаил Завгородний
Level 17 Local Expert
February 4, 2024
Regardless of the airline itself, they helped me in this office, which I liked.
It turned out to be faster to get here and resolve the issue than to wait for a free operator on the phone.
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Александр Сучков
Level 4 Local Expert
October 26, 2024
Excellent budget low-cost carrier drift drafter....Yes, I flew in the end
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1
Александр Герасимов
Level 9 Local Expert
June 9, 2024
It's a great airline.
An updated fleet of aircraft.
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Ергали Найзабеков
Level 5 Local Expert
November 3, 2024
The flight is always delayed
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Зарина Семедьярова
Level 2 Local Expert
May 16, 2024
It turns out that the employee is a very qualified specialist. Quickly solved my problem. I liked it very much, quickly found a solution. Very kind and polite employee 👍 👍 👍 👍
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Нур Кур
Level 6 Local Expert
March 24, 2024
Very good employees, quickly bought tickets in this office