СДЭК

Rating 4.9
177 ratings
Rate this place

67 reviews

Level 6 Local Expert
November 2, 2024
The PVZ is clean enough, the staff is pleasant, but they do not serve quickly. Sometimes you can stand for 5 minutes until they find your parcel
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Level 11 Local Expert
March 12
Pleasant staff, helped with the package packing and selected an acceptable delivery option.
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Level 3 Local Expert
June 15, 2024
Olga, an employee, explained everything very clearly, helped with the first shipment through SDEK services, thank you very much! And the place is very neat!
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Level 11 Local Expert
December 30, 2024
Comfortable. Fast service. I send them regularly from here)
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Level 6 Local Expert
October 3, 2024
Quickly and clearly. The only thing is, I couldn't track my parcel during the delivery process, but these are questions for the site
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Level 4 Local Expert
February 28
They are greedy, not customer-oriented, they work under a franchise, and they did not return the money for the failed delivery.
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Level 12 Local Expert
January 8, 2024
A very civil point. The girl who works there is very sociable and pleasant. There were no queues, everything was very prompt and neat.
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Level 3 Local Expert
November 23, 2023
Let's start with the fact that initially for a metal plate size 20 * 15, they were going to charge $ 28 for delivery. The person who sent in Russia does not understand the BYN courses, and the employee of the department placed the order himself with the maximum benefit for the service and the minimum for the client. Moreover, after an hour, he refused to change the conditions because of "sending a parcel from the pick-up point" (although they usually lie there for almost a day). Relying on the Belarusian employees, I turned as a recipient to the pick-up point in order to reduce the cost. Many thanks to the employee of the girl (I didn't remember the name, with light brown hair) for helping to reduce the cost by 25%. That's the only reason I put 3 stars, the person clearly explained everything and tried to fix the situation by any possible means. However, the next day, when a decision was made on my appeal (of course, no one notified me, although yes-initially the sender did not correctly indicate the number, we also spent time and wrote a statement to clarify it), I came to the pick-up point (another girl worked), trying to explain the situation... the employee just she decided not to listen to me and express her point of view, urging me on (justifying that she has a lot of clients). Pointing out that we are to blame ourselves - the sender signed the invoice (I agree, but people work everywhere and turning to the delivery service you do not expect that you will be "heated", and why specify the amount in the currency of another country?), I also listened to the fact that my number is not specified to notify me. Although on the day of this, an application was written to correct the number. Also, as I have already said, their "trunk" tariff (which, as it turned out, costs 2.5 times more expensive than usual) is the same in speed as the express. (The conclusions are based on the fact that at the same time I received 2 parcels sent on the same day from cities at approximately the same distance and arrived at the pick-up point on the same day) In general, I want to say that when contacting the company "SDEK", think 10 times and check everything at once, otherwise 2 out of 3 unscrupulous employees of this company will try to deceive you and at the same time be rude to you for your money. In general, I advise you to bypass and contact another service. I express my gratitude to the conscientious employees!
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Level 4 Local Expert
October 27, 2023
27.10.23 in the evening, I made out the delivery of the parcel. I had to do the packaging and measurement of the parcel. Even during the processing of my order, she defiantly continued to accept orders from other customers. My comments that I was next in line were ignored. Thus, the manager provoked a conflict with me and other clients of this pick-up point. Please draw the management's attention to this incident. To re-train the employee with explanations of the rules for placing an order and communicating with the customer. The reputation of the company is very difficult to maintain and the employee must be aware of this. The star of honor goes to this SDEC item. It's a pity that one...
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Level 9 Local Expert
February 13, 2024
A good girl with an adequate approach to each client. I spent about an hour there, as there were a lot of questions. She worked politely, quickly and clearly with everyone who came.
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Level 3 Local Expert
September 15, 2023
Friday, 15.09. The fourth day I tried to get an adequate answer about my cargo, which was supposed to arrive on Tuesday 12.09.. in the morning, "Specialist" Olga at Sukharevskaya 70, Minsk cannot answer - promises that Daria will call back - neither Olga nor Daria call back. In the afternoon, I call the hotline, Alina raises it, promises to resolve the issue and call back = does not call. By the end of the working day, I receive a call from Sukharevskaya with a message that they have the cargo and immediately put down the phone. I'm calling back to find out what time I can pick up = no one picks up the phone and does not call back. In this company, the managers did not organize a normal attitude towards customers. That's the minimum.
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4
Level 9 Local Expert
September 14, 2023
The guys are working super hard here. They will always explain and tell you. In several slacks, I receive parcels here I like the most (the reason is the staff are well done)
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Level 5 Local Expert
October 24, 2023
Delivered very quickly. Parcels are issued very slowly. The client just turned around behind me, didn't wait for his turn. Olga served the manager, she was rude for distracting her with a request to issue my order. The hall is littered with parcels, in general, I am happy with the delivery, but the pick-up point overshadowed the impression.
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Level 6 Local Expert
February 1, 2023
I use it weekly, there are no complaints, it is always clean and pleasant. Not least, they provide everything for you to pack your parcel. The staff is good!
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Level 11 Local Expert
August 19, 2023
Five and service . But in the evening there are long queues and you have to wait a long time for the dispatchers. It would be nice to have 2 specialists: short receipt and long dispatch. Otherwise, those who are served for 20 seconds wait for 3-4 people for 7-10 minutes each.
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Level 2 Local Expert
September 1, 2024
Very nice staff, explained everything, I recommend
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Level 12 Local Expert
August 4, 2023
An ordinary room, clean. The staff was polite. I explained everything and suggested it. The delivery went without any problems.
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Level 6 Local Expert
April 20, 2024
Everything is sooo slow... In other points of the SDEC, the attitude towards the customer and the service are somehow more pleasant
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1
Level 6 Local Expert
March 22, 2023
An excellent carrier. Delivers everything on time or faster than on track . Polite staff. And most importantly, this office is close to home. Very convenient.
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Level 16 Local Expert
August 4, 2023
They did not tell me how to optimally send the wrong size. A spare part of 10 kg was counted as 35 kg.... There are the best guys on Pushkinskaya Street!
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Level 14 Local Expert
December 18, 2023
A very compact and comfortable item. There is a fitting room and a restroom for clients.
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Level 3 Local Expert
March 20, 2023
I arrived by taxi from the other side of the city at 15 :58 on Saturday, the door was closed, a girl knocked on the door and said 16 : 00 come tomorrow, I tell me to pick up the spinning, it has already been paid for and I was driving with Zhdanovich by taxi,(20 km distance), please give it back - COME TOMORROW. So I drove back in the same taxi empty-handed, there was a blizzard of money for the taxi, I drove off normally. How should I rate this place? I don't have a grade for them!!!! I can't even put a zero.
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Level 13 Local Expert
May 20, 2024
Clean, beautiful and friendly staff.
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Level 13 Local Expert
June 15, 2024
A good point without queues. There is always parking
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Level 5 Local Expert
June 8, 2023
The woman inspected every rag as if I were at customs, plus I sent food and clothes by Check to Moscow and she did not accept it because the Honey I bought in the store and I had a receipt she did not accept and because of this I was kicked off, to be honest I have not seen this anywhere else
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Level 6 Local Expert
September 16, 2024
Cool and fast, but expensive)
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Level 6 Local Expert
August 21, 2023
The parcel was delivered to Khabarovsk on a clearly stipulated date, but! They promised to get to the entrance, but eventually they were brought to the pick-up point. In general, it's not bad, but the service has let you down a little.
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Level 7 Local Expert
November 20, 2023
Fast service, customer care! Everything is fine!
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Level 15 Local Expert
December 19, 2023
Convenient access, good work schedule, courteous staff 👍
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Level 16 Local Expert
June 7, 2023
Conveniently located, spacious, fast delivery, thanks for your service
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Level 4 Local Expert
September 22, 2024
Adequate employees
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Level 4 Local Expert
December 25, 2024
Super team
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Level 3 Local Expert
November 9, 2023
Polite staff, suggested that they did not know and quickly helped with the shipment
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Level 6 Local Expert
November 28, 2023
Nice girl operator. Fast, polite, cute)
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Level 19 Local Expert
October 22, 2023
Good department, friendly staff, knowledgeable.
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Level 6 Local Expert
February 18, 2023
Excellent service: everything is sensible, clear, fast and friendly. There are almost no queues.
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Level 7 Local Expert
January 26
Molochinka staff
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Level 3 Local Expert
February 11, 2024
Nice staff. In other points in my experience, this is rare:( Fast delivery compared to Belpost
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Level 16 Local Expert
August 23, 2023
The receptionist is rude, but the work is not affected by the delivery is fast, not expensive, everything is fine
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Level 6 Local Expert
June 15, 2024
A disgusting item. It is impossible to buy a box if you send it by way of invoice.
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Level 4 Local Expert
April 20, 2024
Good point, the guys are responsive.
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Level 8 Local Expert
April 2, 2023
Friendly service, low prices, help those who make a shipment for the first time. Thank you!)
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Level 12 Local Expert
April 14, 2024
A good department. I have used the services more than once .
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Level 8 Local Expert
October 26, 2022
The staff is very helpful. I am grateful to the operator for the explanatory work for cooperation with the company. I wish I remembered the name.
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Level 9 Local Expert
November 7, 2022
I have been cooperating with SDEK for a long time. T-t-t so far there are no complaints about the delivery time. I hope it won't be. The staff at this point are competent and friendly.
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Level 2 Local Expert
October 29, 2022
I sent it for the first time, there were 5 minutes left. until closing time. The girl quickly arranged and packed everything. Thanks for the good work.
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Level 2 Local Expert
February 17, 2022
I used the delivery services for the first time. Service on the streetOlesheva 3 is wonderful: they explained all the details, gave advice. The package was delivered on time. The only question for the site admins is: how do I change my email address? When you try to do this, a message pops up that the phone is specified in the wrong format.
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Level 7 Local Expert
April 30, 2023
The girl is rude, but everything is fine...😉 Well, the level of service is at zero. It probably depends on the shift....
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Level 6 Local Expert
September 3, 2022
Everything is fine and fast.the best transport company for departure to Russia
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Level 30 Local Expert
February 12, 2023
Good service, nice staff. They helped with the packaging.
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