I am writing this comment from my daughter's account, I went to Serkan Cihaner Hairdresser by appointment and Nihat Göker took care of my transactions. I was quite satisfied with the naturalness and delicate workmanship of the process performed; his technical skills are really admirable. However, my overall service experience unfortunately fell well short of my expectations. First of all, I was kept waiting with wet hair for a long time in this place, which I preferred by relying on the emphasis on ”one-on-one service". Although I had an appointment, the service was interrupted halfway through my transaction due to taking care of other customers for about an hour. This situation negatively affected both my comfort and my overall satisfaction. Pay pay Also, there was a significant difference between the price that was Deciphered before the transaction and the amount requested during the payment; I had to pay almost double the price that was specified in advance. I think that such price differences are contrary to the principle of transparency. As far as I have observed, the company both damages its own service quality and puts customer satisfaction in the second place by accepting more customers than it can serve per unit time. Money is their biggest concern and they approach the customer with an eye to who we can get what from. In addition, there are serious shortcomings in communication Oct. The attitudes of Nihat Bey and Nilay Hanım are far from professional; I would like to point out that especially Nilay Hanım shows a rather cold, rude and uninterested approach to customers. Mr. Nihat's attitude also seems to make fun of. An attitude that cannot empathize with the customer and does not show a smiling face can overshadow quality service. In general, although a technically successful service is received, I think the company should seriously improve itself in terms of price transparency, time management and customer relations.

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