Good evening! I would like to leave feedback to improve the service, without criticism and negativity. We visited you at the Shashlikof on Imanova. 1. Deposit. We just walked in and didn't even have time to sit down, as they immediately asked us to pay the deposit. I'm not against the deposit system, but it would be much more convenient and comfortable if you warned about it in advance by phone and sent a link / remote payment to Kaspi. It's not like a guest just walks in and is immediately told, "Pay, otherwise the order won't be accepted." This created unnecessary tension. 2. Lighting. We arrived before everyone else — around 21:00. Usually the guests gather a little later. There was no semi-darkness in the hall, and we had to ask several times to dim the lights to create a karaoke atmosphere. The same situation was on the dance floor — we ended up leaving earlier because we didn't have the vibe and atmosphere we were hoping for. 3. Barbecue. We were expecting a delicious, juicy shish kebab that you want to eat and order more. But, unfortunately, there were nuances with the barbecue — the taste expectations were not fulfilled. ⸻ I hope that this feedback will help improve the service. We love your establishment, and we would really like every visit to be a pleasure.

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Madi Zhah

Level 4 Local Expert

The location is average, or above average only due to relatively low prices (some items have an average price). The food doesn't claim to be a Michelin star - you can eat without getting poisoned (but that's not for sure). In general, you can sit without any hope of high service. Speaking of the service. Karaoke time is limited. Closer to 03.00 hours, they are already reporting on the last opportunity to sing 1 song per table. As a result, you will literally sing only 2-3 times during the whole evening and half the night (there are many tables, there are not a few people who want to sing at each table). Here is a review.

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