Good evening! I would like to leave feedback to improve the service, without criticism and negativity. We visited you at the Shashlikof on Imanova. 1. Deposit. We just walked in and didn't even have time to sit down, as they immediately asked us to pay the deposit. I'm not against the deposit system, but it would be much more convenient and comfortable if you warned about it in advance by phone and sent a link / remote payment to Kaspi. It's not like a guest just walks in and is immediately told, "Pay, otherwise the order won't be accepted." This created unnecessary tension. 2. Lighting. We arrived before everyone else — around 21:00. Usually the guests gather a little later. There was no semi-darkness in the hall, and we had to ask several times to dim the lights to create a karaoke atmosphere. The same situation was on the dance floor — we ended up leaving earlier because we didn't have the vibe and atmosphere we were hoping for. 3. Barbecue. We were expecting a delicious, juicy shish kebab that you want to eat and order more. But, unfortunately, there were nuances with the barbecue — the taste expectations were not fulfilled. ⸻ I hope that this feedback will help improve the service. We love your establishment, and we would really like every visit to be a pleasure.

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Bella Bokova

Level 3 Local Expert

We had a large company in this establishment, everything was fine until the account was closed. Then the receptionist wanted to bring other people to our table without asking us. For some reason, it seemed to her that there were only 5 of us and we occupied a large space. The cuisine is so-so, the meat sets are very small kebabs, sushi is also not very good. The guys who served the table are well done, prompt, the only thing to thank

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Шерхан Кадирше

Level 5 Local Expert

We often go there with the whole family. The barbecue is very tasty. There are many types of pizza on the menu. The quality of service is excellent. Good luck to the employees, it's clean inside.

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