The hotel is gorgeous. Excellent location. The staff is responsive and polite. The breakfasts are delicious. But, I will note 2 points:
1) as soon as I entered the room, the coffee machine did not work. But I called the reception and everything was fixed within 15 minutes. It's super
2) the swimming pool with Jacuzzi did not work for a week when I was staying at the hotel. It was because of the pool that I chose the Sheraton. And it's strange that the spa center is just down the hall. And you walk past conference rooms in a bathrobe with slippers, where big agashki decide something or information gypsies present something)
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Сергей
Level 5 Local Expert
March 28
A good hotel. A great breakfast. Not without flaws! Everything is nice and chic in the room, but the windows do not open and there are no rooms with opening windows. The SPA area is very remote, you need to overcome a bunch of corridors to find it, and in the SPA area itself there is a long transition from the sauna area to the pool and Jacuzzi, until you get there, you freeze. Well, to resolve issues at the reception, everything is refused. A simple example, I asked for a simple envelope, but it was refused.
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Татьяна Ракова
Level 4 Local Expert
January 27
I have been to Astana twice and stayed at the Sheraton Hotel twice. Very good location, great views from the rooms to the most beautiful part of the city, great breakfasts and decent restaurants in the hotel, an exchange office is within walking distance, which is important for foreign tourists. The staff is friendly, Russian-speaking, ready to solve any problem. Special thanks for the SPA area with pools, Jacuzzi, bar, sauna. Be sure to take a swimsuit with you and visit, you won't regret it. I want to return to this hotel, and this speaks for itself!