Sheraton Sanya Yalong Bay Resort

5.0

212 ratings

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98 reviews

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Sofia

Level 9 Local Expert

It's a very nice hotel. the territory is incredibly beautiful, literally every square meter can be a photo zone. There are 4 pools, everyone can choose the right one for themselves, there are deep and not deep ones, and there is also a pool with a bar. the beach is very nice and clean. the staff is helpful. towels are changed every day, they give a lot of water, they clean very well. if you go to the right for 15-20 minutes you will reach the "market" with a bank, souvenirs and food. I don't recommend going to the left, there are also places there, but the prices are much higher. the hotel is old and the furniture is too old, the lock on the bathroom door didn't work when we checked in, the master fixed it. on the downside: the breakfasts are not particularly rich, mostly Chinese cuisine, and there are no freshly squeezed juices at all. The dinners at the hotel are much more varied. There is also a common strange design with a window to the bathroom (it is not clear why this window is in a room with separate beds), it also did not close with a latch. Also, for Russian speakers, there is a person on site who can help with all questions if you do not know Chinese.

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Марина Ф

Level 14 Local Expert

A large, beautiful hotel with spacious rooms. The breakfasts are excellent. With the hotel almost fully loaded, there was enough food and space for everyone. A diverse assortment. There are both European and Chinese cuisines. Lots of fruits and freshly squeezed watermelon juice. The only thing was that there wasn't much cheese. Lunches and dinners are expensive, so most of them eat outside the hotel, and the Chinese order delivery from restaurants. Opposite the hotel there is a good restaurant "U Yura" with pleasant prices, quality food and a menu in Russian! The rooms have everything you need. The cleaning is of high quality. The beach is great. The sea is clean, warm, and the sand is white. There aren't many sun beds on the beach, but most spend time by the pool, so there's plenty of room for everyone. The territory is not large, but there are a lot of greenery and trees through which chipmunks jump. The hotel has a supermarket, a children's room, slot machines, a fruit shop, and clothing stores. The price-quality ratio is excellent. I would like to have more staff who understand English or Russian.

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Татьяна Яковлева

Level 7 Local Expert

We had a vacation in May 2025! This is the best hotel in Yalongbei, the best wide beach area, unlike other hotels, all the sun beds are on the first line, there was always an opportunity to take a sunbed, no need to get up early)) the food is beyond praise, all kinds of seafood, lots of fruits, everything is delicious, we had a rest with breakfasts and dinners, dinners were served on the beach, live music every day. There was a foam disco on the beach almost every evening) the rooms are good, they clean every day, the staff tries to fulfill any request immediately. The sea is beyond praise!! We will definitely come back here!

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Наталья Л.

Level 6 Local Expert

The hotel from 10/27/25. To 11/01/25. The Sheraton Sanya Resort Yalong Bay Hotel (Laguna View Room) is a beautiful, large room with a balcony overlooking the pool. The deposit for the room is $100.Everything works fine, the furniture is normal, the room is well cleaned, towels, bathrobes, slippers, toiletries. The weather was cloudy for the first few days, sometimes it rained, but it was normal for adaptation. The hotel has sun beds on the beach, but you need to take an early seat. There are a lot of towels, they give you any quantity. The breakfasts are excellent, there is a lot of everything, the food is both Chinese and European, fruits are watermelons, papaya, pineapples, bananas, passion fruit, melon. Very tasty muesli with strawberries, blueberries, and apples. Coffee in the press room in a bag, tasteless, it is better to take it with you from a nescafe type house. We were swimming in the paddock, but there weren't many people, so it wasn't stressful. The water in the pools was cool for the first few days, we did not swim. There is a swimming pool with swimming paths. There is a fitness room with some exercise equipment, a table tennis room, yoga mats, rubber bands, and so on. You can ski in the pool. There are many Russians and Chinese, and many families with children. We took one tour to the Nantian springs, there was an advertisement on the street, I liked it-30 baths with various herbs, it's better to go in the morning while there are no people. The Chinese were spitting in the water in front of us, so I didn't want to go in after some of them. Therefore, it is better to arrive first. You can also have a snack there, there is water in the coolers. In the evening we went to eat outside. We were at Maxim's restaurant, and it was just awful! We took 5 dishes and everything was very tasteless((. I don't recommend it. Then we went to the Hut restaurant, which was very tasty and inexpensive, and the Peking Duck restaurant was also delicious. But in general, it's boring in the evenings. You can only have fun with excursions, but this is a very relaxing holiday for very adults and families with children.

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Виктор

Level 13 Local Expert

We stayed at the hotel in the first week of June, having moved from another nearby hotel in the same bay. The hotel is already asking for cosmetic repairs. The territory is green, the pool is large but very shallow and the water is very warm. The breakfasts are not bad, but the choice is not great. Fruits fly apart in 5 minutes, people pack everything into bags, and take the loot somewhere.. The beach is very poorly cleaned, again purely from the experience of staying in a nearby hotel in the same bay. No one keeps track of who occupies the hotel sun beds, but they are simply occupied by people who have arrived from the city. It's suitable for just spending the night.

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Valeryaroma

Level 6 Local Expert

A wonderful hotel, a large area that is simply surrounded by greenery.First line, sandy beach and water like fresh milk. The spacious Asian-style rooms are cleaned every day and are excellent.There are fruit shops, clothes, and various other small items on site.

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Марина Олейник

Level 19 Local Expert

Nice hotel, beautiful grounds, delicious breakfasts. There is both Chinese and European food. Delicious noodles, duck. There aren't many sun beds, if you're lucky. The sea is clean, the beach is nice with gentle waves, and there are many pools. The hotel is clean and well maintained. There is a small fish pond. The rooms have a good hairdryer, iron, ironing board, large TV, tea, coffee, water. The rooms themselves are large.

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Алия В

Level 10 Local Expert

Great hotel! Clean, well-maintained territory, varied food, live music in the evenings, quick access to the sea, 1st coastline, high-quality service, decent rest!!!

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Елена Авдеева

Level 15 Local Expert

We lived in a room on the 7th floor with a sea view. The room is large, bright, and has a pleasant smell. The bed is large, the mattress is comfortable. We changed the bed linen every other day. The towels are soft, changed every day. Slippers are also changed every day. Toothbrushes, soap, cotton swabs, discs, combs, body lotion. Excellent shampoo and conditioner that helped me cope with my curly hair. For some reason, the masks, shampoos, and conditioners that I brought with me didn't work in this climate. The room has an iron, kettle, refrigerator, ironing board, TV, air conditioning. Tea and coffee are changed daily. Breakfast in the outdoor restaurant. European cuisine includes scrambled eggs, fried eggs, sausages, bacon, baked vegetables, rice with vegetables. Soups, porridges, lots of pastries, cheese, sausages. You definitely won't stay hungry. But I've also tried Chinese cuisine) it's delicious. Vegetables, fruits, juices, coffee machines. The territory is perfect. Several pools. Towels are provided without restrictions both on the shore and near the pools. Sun beds were always found. The Chinese do not clean towels after themselves, so the employee periodically goes and cleans them. WiFi is available both at the hotel and on the beach. The only thing is, I've been thrown out of my Wi-Fi several times in the last 24 hours, but they've been installed at the reception again. The sea is very clean. The beach is sandy and well maintained. We paid a deposit of $100 On my husband's birthday, the hotel pleasantly surprised me. When we returned to the room, there was a tray with a cake, candles, and a crown on the table. Very pleasant. Definitely, let's go back here. We had dinner at the Panda restaurant, which is a kilometer away from the hotel along the street to the right. There are KFS, and a lot of cafes and just street trade.

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Денис К.

Level 11 Local Expert

The hotel has a large beautiful territory, large swimming pools, excellent views from the rooms. In general, everything is done efficiently, tastefully and soundly. I liked the breakfasts - although the food is mostly Chinese, it is delicious, it is enough even during the maximum influx of guests. The rooms are large, comfortable, and pleasant details include the presence of an iron and ironing board, bathrobes, and rubber beach slippers. The rooms are cleaned quite efficiently. The beach is wide and sandy, the entrance to the water is quite comfortable, all the sun beds are under umbrellas, there is no special room for changing clothes on the beach, rescuers watch too carefully and scold swimmers for buoys, but you can swim before 9 without their attention (formally, the beach opens from 9, but of course access to the sea is not limited). What can be noted as disadvantages is the only Russian-speaking administrator, only a few speak English, often you have to switch to gestures, well, or an interpreter to help. The hotel has quite high prices for food, but there is a good three-storey food court and a supermarket within walking distance. It is noticeable that the hotel is no longer the newest, but this practically does not affect the functionality. Overall, a great hotel.

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Михаил Кадесников

Level 16 Local Expert

We lived in a deluxe suite with a sea view on the 8th floor. The hotel was gorgeous about 15 years ago. The furniture in the room is tired, scratched, and the cabinet doors are hanging on loose hinges - this is a minus star. At the same time, great breakfasts with fresh juices for every taste, the water in the room is updated every day, and delicious green tea bags are also free. The room has an ironer, an iron, towels were changed every day, toothbrushes, slippers, shampoo and gel - everything is there. Every evening in the lobby there is live music on the stage from 8 to 9 o'clock and fireworks from the beach around 10 o'clock from our and neighboring hotels. The sea is clean, the sand is fabulous, but there is wind and waves because of it, which did not prevent us from swimming every day at the end of February, the water is warm, the main thing is to go through the waves. There aren't many deck chairs, but we always had enough. There are paddocks on the beach, but I have never seen whistlers, there are very few swimmers, and there is no crowding. The deposit of 1,000 yu was returned on departure without any checks. The guide from Eden Travel at the hotel is not always honest, Chinese assistants approached us on the beach - it is cheaper and easier to negotiate with them. There are 3 or 4 swimming pools, there is a heated one, a very cool thing is a hydro scooter, the 88th is worth 15 minutes of riding.

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svetik-ta

Level 10 Local Expert

The hotel is very cozy! The staff is polite and everyone is ready to help in any situation. We stopped by at the end of April, there weren't many people, but there were a lot more people for the May holidays. Nevertheless, there were always places in the restaurant, there were plenty of sun beds and towels too. We only had breakfast, and I can say that everything was delicious, high-quality, and plentiful. We had dinner at the hotel a couple of times, which was also good, but it was not interesting for us to sit in the hotel every evening, especially since there is a huge selection of establishments on the street of food, and the prices are clearly more profitable. For example, for the May holidays, dinner per person at the hotel cost 380, for this price in a cafe you can have four meals. But if you like to drink, then it will probably be more profitable at the hotel, because beer, wine and something else strong in a jug without restrictions. But our friends got tired of dinner for a week, in short, they regretted that they took the dinners. The rooms are clean, towels are changed every day, bed linen is changed every three days, slippers were brought every day, bathrobes, shampoo, gel, etc. are in abundance and replenished daily. Two bottles of water per person per day, tea, coffee in the assortment. The hotel is a little tired, but everyone writes about it, it didn't bother me personally and didn't catch my eye. There are different pools, but only one is deep. And please note: there are rooms with access to the pool, but this pool is knee-deep. One of our compatriots was very upset about this because he had overpaid for such a room, and it was impossible to swim there, but it was normal for children. There is a bar in the pool, but it does not work, the store on the ground floor of the hotel helped out. We went there for drinks and chips or turned left at the exit of the hotel in just 5 minutes on foot. There is a supermarket in the basement of the shopping center, it is cheaper there. Volodya, the hotel guide, is generally handsome, will help in any situation and is constantly in touch.

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Ярослав Черсков

Level 10 Local Expert

This is a wonderful hotel with a very large and green area. Cool large rooms for every taste, starting from the smallest size of 48 squares. The breakfasts are rich, including both Chinese, Asian and European cuisine. There are 5 types of yoghurts daily. The beaches are all urban, but the hotel service also works on it. When going to the beach, there are lifeguards who give out towels. By the way, the Chinese have their own culture, they take towels, lie on a chaise longue for a while and leave. At the same time, the staff will do the cleaning and pick up the towels. Thus, there are always free deck chairs. The beach is cleaned daily by staff. In 2024, there was a very cool hotel guide, Victor. Provided super service. He called a taxi at any moment, even without being in the hotel. At the same time, he immediately paid for the taxi, and only then I gave him the money. You can use it to call a taxi in the opposite direction, dropping him a photo of the place where you are. I recommend both the hotel itself and the bay as a whole.

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Андрей Фоломеев

Level 8 Local Expert

We had a rest from October 14th to 22nd. A chic hotel with a large green area, swimming pools and recreation areas. A wide sandy beach with sun beds (the only drawback is their number, you can add another row. Since there are not enough of them when the hotel is not fully filled and people are lying on the sand, it will obviously be even worse in the season). I tried to swim in the sea at 7 a.m. it didn't work out, the guard came running and said that you can swim only from 9 a.m. when the lifeguard comes. Although the swimming area is fenced and the maximum depth is slightly more than 2 meters. I just had to look at the sea. I recommend for those who buy a tour only with breakfast, to pay extra for dinners. Since there is no saving on this, dinner in a cafe will cost more. About 1300 yuan or 18,000 rubles, if you take alcohol from a cafe, you will not be able to take your own from the store. The hotel offers buffet dinners with a more or less European menu,alcoholic beer,dry white and red wine of good quality in unlimited quantities (in the store a bottle of wine from 138 yuan or 2000 rubles) Dinner is held in the open air, there are pots of broth on the tables and you can cook soups of your choice for yourself. In general, I highly recommend everything!👍

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Сергей Ардапкин

Level 13 Local Expert

A good atmospheric hotel, but tired, requires renovation, although the staff does everything to keep it in decent shape. The breakfasts are not bad, there are enough European dishes, a good selection, delicious. The staff is responsive, they try to solve all issues quickly. The rooms are spacious, the air conditioning is located correctly, there is no wind on the bed. The room has everything, an iron with a board, a kettle, a hairdryer. The territory is well maintained, large. The beach is excellent, sandy, its own sun beds with comfortable mattresses, umbrellas, there are enough places. The sea is excellent, there is enough depth to swim even in the "paddock". The restaurant in the hotel is expensive, but there are a lot of good cafes nearby in the city, so there are no problems with food. One of the disadvantages is the lack of entertainment, the only bar with billiards was closed. There is live music in the lobby in the evening, but not for long.

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Михаил Рудько

Level 10 Local Expert

Breakfasts for every taste, you will not stay hungry. The territory is large, beautiful, spacious. The beach is big, but there are few sun beds. The room was cleaned quickly, it was not noticeable, you could go down for breakfast, you return to the room, and everything is already cleaned, clean, neat! The rooms were spacious, and the air conditioning was quiet. The rest flew by quickly, not noticeably.

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Ольга Бурова

Level 12 Local Expert

Excellent!I have been traveling around Sanya for 7 years , during the May /June /August 2024 season I stay at the Sheraton 2 times , i.e. I spent the entire summer season here .Everything is fine, from the reception staff to the cleaning assistants.Nice compliments on your birthday.Excellent breakfasts, for every taste and preference.The sea is magical, the beach is cleaned daily.Thank you for the service provided.See you soon, Sheraton.Olga Ma (Moscow )

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Алексей

Level 13 Local Expert

An amazing hotel! Delicious cuisine, excellent service, comfortable rooms. There are a huge number of swimming pools on the territory, there are both for children and paths for sports swimming. The whole hotel is surrounded by greenery, everything is blooming, turning green. It's an amazing place. The beach is snow-white, the water is clear. Everything is thought out. A very beautiful and atmospheric place!!

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Ирина Шатрова

Level 8 Local Expert

The hotel is nice, clean, and peaceful. The food selection is good, you won't stay hungry, fresh, delicious food. The guide told us little about the hotel itself at the meeting, more about the excursions. There are outdoor pools near the sea, a water park. There is everything nearby, cafes, restaurants, shops, a hypermarket, and a pharmacy. There is a Zhenya's store a little further away, where prices are even more affordable and everything is up to electrical appliances. There is also a market and roots with more affordable prices, but more for the Chinese themselves, it would not be comfortable for us to eat there, we are used to cleaner sanitary conditions, but acceptable in principle, there is a lot of seafood at the desk and a taxi will be called if the tour guide is away from the tour operator. The translator is successfully used on the recipe, our chargers could be plugged into their sockets. But everything is nearby and generally in China, except for round-the-clock services until 23 local time, then it closes.

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Зема З.

Level 11 Local Expert

The hotel is gorgeous, the territory, the staff ... the building itself requires cosmetic repairs in some places, but it is absolutely not critical. The beach is sandy, the sea is velvety... the dinners at the hotel are also great, you can find dishes for every taste…

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Елена Безденежных

Level 14 Local Expert

I liked the hotel, despite the obvious disadvantages. The renovation is old, there are catastrophically few sun beds on the beach, not once in 10 days they were not hit, but we were also satisfied by the pool, the breakfasts and dinners are very monotonous, but quite edible.

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lesyazharkix

Level 6 Local Expert

I really liked the hotel! - check-in is very fast, check-in was at 19 o'clock - they gave us a room with a balcony for free (we overlooked and booked a room without a balcony), but the view was on the Marriott - everything was in the room - slippers, bathrobes, umbrella, rubber slippers, body lotion, soap, gel/shampoo/balm, towels for hands, face, body, feet, toothbrushes, pastes, comb, ear sticks, kettle, refrigerator, safe, mugs, flashlight, a bunch of drawers and shelves, hangers, iron, ironing board, hair dryer - deposit for 2 200 dollars, refundable by check - cleaning every day, change of consumables every day, bed linen was changed 3 or 4 times in 10 days, floors are also washed every day. There are dehumidifiers in the corridors. - the territory is incredible, very beautiful, everything is taken care of, garbage is removed, the pools are warm, the tiles are not scratched, the edges are not sharp, the beach towels are a little killed, of course. There are places to walk around the territory, as well as take beautiful photos, bridges, gazebos for sun beds, paths, balloons glow in the evenings, lobby terraces, the pools themselves, well, everything is very, very bright and beautiful - the depth of the basques: 1.4, where there are exits from the room, 1.4-1.8, which has tracks, 1.6 - the main one, where there is a basketball hoop - the sea is just a thrill, warm, clean, there are so few people in the pens, even though they were on holiday, there is plenty of room, there is a place to swim. You can feel the tides, sometimes you can't stand at the first buoy, sometimes you can stand up to your neck at the 3rd buoy. I am 171 cm tall. For two days during the whole vacation, we were caught by the waves, it was cool to swim in the circle, and the photos turned out to be just gorgeous. We have never seen such waves again, and the guide said that they usually never happen. - the sun beds on the beach are almost always occupied, but we could always find a place for ourselves in 10 days. - you can order food on the beach and in the room - Bolognese 98 yuan, sandwiches and potatoes 108 yuan, 20 minutes delivery to the room, 40 minutes to the beach at lunchtime, the portions are huge and very tasty and satisfying. It was incredibly difficult for me with Asian food and the room service was very helpful, the food was European, without an Asian touch - Breakfast at 7:00-10:30. There are vegetables, lots of fruits, some steamed pastries, different rolls, yoghurts, little sausage and little cheese, juices, tea, coffee, waffles, fried eggs with different fillings, sausages, fried bacon, white bread, butter. We haven't been to any dinners at the hotel - extended the room for 2 hours free of charge on the day of check-out

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Оксана

Level 8 Local Expert

A nice, family-run hotel of medium and budget category . The rooms are large, the beds are soft and comfortable. The beach strip is wide, with sun beds, umbrellas and Tiffany-colored towels. Several heated pools . Olympic swimming pool , separated by lanes ( on the street ) . Recommend 👍

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Сергей

Level 8 Local Expert

I think this is one of the best hotels in Sanya, since they hold meetings at the highest level. The hotel is very comfortable with good service, its own beach is always free with sun beds, foam parties are held daily in the evenings. Luxury restaurants with fine cuisine. There is a Russian guide.

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Татьяна

Level 11 Local Expert

We just got back. We are very satisfied with the rest. Beautiful hotel, several swimming pools, well-maintained, beautiful territory. The beach is huge, clean, and there are plenty of sun loungers both on the beach and by the pool. The breakfasts are great, there is a large selection of dishes for us Jews, and there is a large selection of fruits and vegetables. A kilometer from the hotel there is a large area with restaurants and shops, there are attractions for children. There is an outlet ten minutes away, I do not advise you to go, it is probably closing, there are a lot of closed shops. The weather is 24-25 in the afternoon, the sea is cool, it will be cold for those who like the sea of milky temperature.

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Анфиса Пузикова

Level 6 Local Expert

The best hotel, 5 minutes to the left there is a shopping street and 20 minutes to the right there is a very cool street, near the pools and the beach there is a towel dispenser, there are water slides, delicious food, good beaches, I advise you to visit the glass bridge

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Александра Сергеевна

Level 9 Local Expert

A wonderful hotel. Huge cozy rooms. The room has everything you need for a comfortable stay. Excellent breakfasts. A selection of Chinese and European dishes, good coffee. A large well-maintained green area. The staff is attentive.

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Олег Федин

Level 4 Local Expert

We had a rest in October 2024. The good old Sheraton. The staff is helpful and polite. The breakfasts are European, there is everything and a lot. There are always places. I recommend taking trips with dinner. Seafood is plentiful, Chinese cuisine, local (and not only) wine. The rooms are spacious, and cleaning is daily. The beach is clean, the sea is warm. In general, everything you need for a happy exotic vacation.

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Лена Кошкина

Level 8 Local Expert

Great beach, warm sea, pools to choose from, after a few days of stay, the room is nice, change of towels every day, change of linen every three days. Excellent breakfasts, the hotel grounds are excellent

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Евгений Н.

Level 6 Local Expert

The sea, the beach, food and people, the sun - a complete coincidence of expectations and reality. I do not recommend taking all inclusive, there are a lot of markets and restaurants nearby that are richer in menus and more diverse. The hotel has everything, but if you are a European aesthete, you will not find prosecco or whiskey. The staff and the quality of cleaning were upset (for 5 stars, not washing the floors and not dusting is nonsense). If you are traveling for the first time, I recommend that you first walk around the city and find Russian-speaking Chinese (as a rule, they stand at intersections. If you get to know them correctly, it is cheaper to book tables in restaurants and excursions, spas and other entertainment events.

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А.В. Рябых

Level 20 Local Expert

It is considered one of the best hotels. The beach is clean, the sea is clean and warm. There are no jellyfish! There are few sun beds for such a hotel. As in all the nearby ones. There is enough space, because the main contingent are Chinese, who do not sunbathe in principle. But if there is no meta, they just sit on your sunbed, regardless of what things are on it. The hotel itself is a little tired. The rooms are large. The sockets are all broken. Shutters separate from the toilet - so-so solution. The territory is large and green. There are huge problems with nutrition. The whole breakfast is for the Chinese. A European has almost nothing to eat. In cafes within walking distance - almost the same thing. There is a Russian-speaking Katya in the hotel itself. Who called our room at about 6 p.m. and said that we were being evicted from the room right now, because repairs are starting on their floor. At my suggestion to call the manager, she said that her working day was ending and she would not call anyone. So think for yourself. Yes, there are 2 more points. You can only swim in a fence - like in a pioneer camp. If you swim out, the rescuers begin to squeal their whistles. Trash. And tea for breakfast. Imagine if you dilute a bag into a bucket of water - this is pouring out of a tea machine.

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Александр Грехов

Level 28 Local Expert

A good hotel. Excellent territory, decent breakfasts. The best beach in yalong. There are food courts and a supermarket nearby. I liked everything. We recommend it. We went around the hotels nearby, Sheraton price = quality.

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Дарья Агальцова

Level 13 Local Expert

Cool hotel: spacious rooms, convenient location, delicious breakfasts, green area, its own clean beach

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Роман Р.

Level 5 Local Expert

We have been to 3 hotels in Yalong, this one is the best, the territory is well maintained, the breakfast is excellent, the room is spacious, the atmosphere is relaxing. I liked everything. I'll come back again.

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Артем З.

Level 2 Local Expert

In general, the hotel is normal! Nice green area, lots of pools) the food is delicious) On the downside: the hotel is in need of renovation, everything is already stunted and torn at all seams. The staff is dumb, if you have attached 5 stars, you match! They clean very badly, I thought because I didn't leave any money, well, I left it and nothing changed. The service pulls for 3 and then probably not. I also advise everyone NOT to eat in front of Yura's restaurant, this wild place was abandoned for three days (there are a lot of other great places to avoid THIS narrow-eyed meager.

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Дмитрий С.

Level 11 Local Expert

The hotel is very old, which has long required not only renovation, but also modernization. The rooms and buildings themselves were the most disappointing. Wine cabinets and cabinets are old and creaky, they open with effort. The bathroom mirrors are all speckled, it's time for them to go to the landfill. There are places with mold on the walls and floor. The smell is appropriate. The door had obviously been repaired without even bothering to match the wood to the color. Corridors in the building are a separate topic. The carpet on the floor is sooooo old, faded and smelly. Even the dehumidifiers didn't help. Walking down the corridor is extremely unpleasant. I can't say anything bad about cleaning. It was cleaned normally. The staff is friendly. There are 2 Russian-speaking girls at the reception. The girl who I think is a Kazakh girl is very smart. Unfortunately, I don't remember the name, and I apologize to her if she reads the review. He works clearly, quickly and always with a smile. The breakfasts are normal. There was a shortage of cheese and nuts with dried fruits. Cheese was not always reported, and nuts were not added at all. There are no fresh juices, and there is little choice of fruits. It was the 6th hotel in Hainan on this trip, so there is something to compare it with. The territory is large, but clueless. The beach was not perfectly cleaned, but there are not enough sun beds catastrophically. In general, there is a complete price-quality discrepancy. We will not go to this hotel anymore. There's a lot of show-offs, but it doesn't do much good.

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Михаил Ульянов

Level 17 Local Expert

A great hotel with large rooms, even the simplest ones will be spacious. Nice beach, the sea is not shallow with a good entrance. The territory is well maintained. The only thing is the space prices for dinner, but this is in all hotels in Yalong Bay. One of the disadvantages is that no one speaks English at the reception, but they honestly try to use an electronic translator, you can more or less explain yourself.

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Сергей Харьков

Level 7 Local Expert

Minuses: - WiFi is catastrophically bad; - The pool bar is very expensive; - The staff does not speak English. These factors are critical for a representative of the chain of the best hotels in the world. Positive: - Very clean everywhere; - The breakfasts are good; - The staff is friendly; - The rooms are clean and fresh; - The location is great.

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Мария Горина

Level 4 Local Expert

We had a rest in early April. I am extremely disappointed with my vacation at this hotel. The hotel is full, even though we didn't arrive during the peak season! Upon check-in, the early check-in was not approved, we sat in the lobby for five hours, from where we were also almost kicked out for taking a nap after a long night flight. There are too many people at breakfast, there is almost no European food. At bitok beach, we can't find a place for the second day. The staff is not straining, no one has said anything about breakfast or dinner. English is spoken only at the reception, room service only in Chinese. For such money, the hotel did not meet expectations.

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Вадим Гаврилов

Level 6 Local Expert

Great hotel. There is a beach with sun beds, a great area with various areas for photographing. The children's room is a bit "tired" but you can play. There is a separate playground for children where you can play. Breakfast is mainly served with local cuisine, few European dishes, but this is not critical for us.

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Ирина Александрова

Level 6 Local Expert

Excellent hotel, good buffet., clean sea nearby. The most suitable place for a relaxing holiday. Across the street is the Yura restaurant with Russian cuisine

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DOZ

Level 8 Local Expert

A huge territory, a lot of people. There are very very few sunbeds, it is almost impossible to find a free one. The Chinese run to occupy them at 7 a.m. This is the single biggest disadvantage that can overshadow your vacation.

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Юрий Илларионоа

Level 14 Local Expert

It's all good. The territory is not very large, but well maintained. The breakfast is quite varied, but after a week you want a variety. Dinner on the beach (for a fee) is good and varied. The disadvantage is that there are few sun beds on the territory and on the beach

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Алена Ш.

Level 5 Local Expert

The building on the right, if you face the sea, is very old, we checked in at night and I did not immediately change it, but there was a very strong smell of mold and dampness, it was impossible to be there, we changed the room to another building, it seemed to me that it was newer, there was no smell of mold, but in she was in the bathroom on the tile, and really there was just all the tiles were black, it was clear that there was mold under it, as if it were necessary to solve this issue in some way, since it is dangerous. I didn't really like the breakfast food: yes, there were eggs, some fresh vegetables, but for the most part the food is very specific for, focused on the Chinese tourist, rolls and bread are heated with lamps at breakfast, these lamps dry all the pastries, you can simply not take the upper shelves, since they are oak, the lower row of norms, coffee on breakfast is terrible, sour and burnt. The prices in the shops at the hotel are very high. I did not go to the spa, but there is an hour-long massage for our money of 10,000 rubles. There is smoking everywhere, including in the common areas of the hotel. There are a lot of mosquitoes and biting midges, take the funds with you. The room was cleaned very efficiently and every day. The bed linen was changed often, I really did not understand, but it seemed that every day or every other day, towels, clean bathrobes and slippers, including for a child, cosmetics and all related hygiene products, water was replenished regularly and a lot. We arrived late at night, checked in very quickly. We were asked to make a deposit, but I refused to make it, because we did not want to eat at the hotel on a regular basis, and I paid for snacks and some one-time visits to the cafe of the hotel itself at the moment of the bill. Russian Russian and English are spoken in the hotel, many thanks to the hotel managers, I do not remember the name of the young man who spoke Russian, but just thank you that he is there, explained everything in detail, explained, told, I needed to change the room - he also quickly solved this issue, mosquito repellents were brought immediately, in principle, they reacted to all requests with lightning speed. There is a fruit shop at the hotel, yes, it is expensive at Sanya prices, but in general it is tolerable if you want fruit at the moment. every day at 17:00 there is activity for children, free sun beds can be found only in the morning, then it is more difficult. It is better to go for breakfast from 8 to 9 am, then it is very difficult to sit down at the table, and the choice of food becomes much less, the choice of fruits is normal: watermelon, melon, mango, papaya, tangerines, apples, caramboles, pineapple. It is convenient that there are shops and food courts to the right and left of the hotel, if you stand with your back to the hotel, then on the right, 15 minutes on foot, and shops and cafes and starbucks, the menu is in Russian and English everywhere. On the left, the choice in the cafe is meager and most often not even in English, but it is convenient to buy fruits and something in the supermarket, literally 5 minutes on foot. At the pools, guests of the hotel can take swimming circles for free and rent cool things, but every time you need to show that you are from the hotel.

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Татьяна Лобанова

Level 6 Local Expert

Great hotel. I recommend it to anyone who appreciates good service and quality.

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Oganes Gndian

Level 7 Local Expert

The hotel is not worth 5 stars. One of the advantages is the Russian-speaking guys at the reception and in the restaurant. Great food for China and breakfasts and dinners There are no free sun beds on the beach. A very old room stock.

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Ирина Шевцова

Level 4 Local Expert

Everything is super, wonderful territory. The rooms are comfortable. The first day for breakfast was just pandemonium. The next day, an additional meal point was opened.

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Екатерина Иванова

Level 9 Local Expert

A terrible old worn-out hotel. The room smelled of mold. In the common corridors too. The breakfasts suck. There's nothing to eat. Unless you are Chinese. The hotel is designed for its own people. Tourists have nothing to do here. The hotel's policy is to smoke wherever you want. Even in the common corridors and elevators. If you don't smoke, then you'll have to deal with it here. The restaurant sucks! And this is a 5 star hotel!!! The large territory of the hotel. There are outdoor pools. But they are of little use. We were from 4-15.12.24 it's cold outside. Only walruses swim in the pool. Not to mention the sea! But for some reason the hotel management did not think of making heated pools. And really, why? If the Chinese don't swim…If you expect that people will be able to speak and understand Russian here, forget it! The staff does not speak Russian. He does not speak English. And even!!!! Doesn't understand sign language!!! This is a complete madhouse! Staying at this hotel has become a mockery for us. The days before the county were counted. This is the first time in our entire lives that we would like to escape from a hotel and from another country like this.

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946774 Ryzhkov

Level 7 Local Expert

A great modern, beautiful hotel. A varied breakfast. Beautiful territory. The beach is nice, There are few sun loungers and umbrellas on the beach

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Геркулес

Level 19 Local Expert

We stayed in hotels from May 2 to May 11, 2025, deluxe room with sea view. The hotel exceeded expectations. The territory is very well maintained, green, fruit trees grow: mango, coconuts, Thai apple. Jasmine and other plants bloom on the territory. Everything is very nice and peaceful. The hotel is located by the sea. The beach is gorgeous, the sand is clean, the sea was beautiful for the first couple of days, but then the garbage and algae came and so on until the end of the vacation. The food at the hotel is great, there is everything, well, really everything: meat, fish, seafood, whatever you want, lots of greens, fruits. We took the breakfast/dinner system and it was the right decision. About a 15-minute walk from the hotel (to the right) there is a type of market with restaurants and shops, you can visit a couple of times, but in general there is nothing to do there. The hotel service is excellent, the rooms are cleaned at a high level, the floors are washed every day, towels are changed every day. Beach towels, sun beds, everything is available. There are many pools on the territory, and lifeguards are on duty. Minus, if you can call it that, there are no bars on site or on the beach. But you can order everything. Bottom line: the hotel is for tourists who value comfort, convenience, privacy and relaxing holidays. It will be especially good with children. Yes, it's not cheap, but that's another plus. I definitely recommend this hotel.

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