We visited the restaurant of this hotel for the first time in August 2023 - I was captivated by the beautiful interior and good cuisine. Being in Issyk-Kul again in August 2024, we decided to stop by our big company again for a festive lunch on the occasion of our daughter's birthday in Silence. Firstly, unfortunately, exactly half of the menu was simply crossed out, and even ordering something that was not crossed out, it turned out that it was no longer available. This was explained by the closing of the season. We really couldn't figure out what to order to eat, we really wanted to get up and leave, but the children were very hungry, we had to order not what we would like to experience, but what is available. Of the five types of lemonade, by the way, there were only two available, and even they ran out later. The first one brought us a portion of French fries. This is the first time I've seen such a small portion (considering the price of it). I didn't say anything, I really didn't want to spoil my mood. A few minutes later, the waitress brings us another portion of fries with the words - the cook thought that the first portion was too small, here's another one for you)) The rest of the dishes we ordered were delicious, except that the hot dishes are brought to the second floor barely warm. The most unpleasant situation was when I went down to the first floor, I saw our waiter with bare and probably dirty hands scooping ice into a carafe for our lemonade. Guys, kamon! It's a shock! Buy an ice shovel, don't be ashamed! Most of all, I liked the reaction of the waitress in response to my remark about bare hands. I say: "Are you putting ice on with your bare hands?" She, holding ice in her bare hands, answers "No") I really wanted to give up lemonade, but just asked him to make it, of course without ice. And all this suggests thoughts about the general hygiene of the institution. Compared to last year, unfortunately, this time the impression remained negative from the visit. Everything is very dusty, cobwebs on the grilles and chandeliers, there are a lot of insects in the san node, no one monitors the frequency. And it's a pity, this place could go to the top of Issyk-Kul. No offense.
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Тахир Ю.
Level 2 Local Expert
July 13
Everything is very cool! The staff is super!
The rooms are clean! The breakfasts are individual and different cereals and breakfast combos are served every day.
The bartender girl makes the best coffee we've ever tasted. The reception can arrange tours. Alish kebab shop is the best meat! Respect the boss!
And Nourse and Dastan will help you with any question and help you with everything!
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1
Kazjulia85
Level 11 Local Expert
August 29
I liked the hotel, it was clean, cozy, cleaning every day, the only thing was that wi-fi didn't work very well when you were on the bed, I didn't finish it off, apparently room 111 was, the food was delicious in the restaurant, the breakfasts were generally on fire, the beach at the hotel, sand, not a lot of people - class! if we are in these parts, we will stop again