Смарт Баланс
11 reviews
September 15
These are just irresponsible people who pretend to work there. I brought them an electric scooter for repair. The problem was a failed controller through my fault, which I don't even deny. At first, they waited for the controller for a month and a half, then they waited again because the controllers were not working, then the miracle master decided to make changes and replace some connectors installed by me automotive hydro protective. I cut all the wires and quit, and that's where the whole repair stopped, but I don't know about it. after some more time, I decided to come and pick it up and give it to another service. Upon arrival, I see this picture, everything is cut off and put in a bag. I ask the acceptance administrator Natalia a question, what is this??? To which she answers me, the master who dealt with this issue has quit, and others do not know and do not want to take it up. After the discussion, a paper was taken from the administrator in which she indicated that everything would be in place on a certain date.and there will be a call from the service as soon as everything is ready, but there was no call. After some time, I decide to pick it up again, I come and see a miracle that somehow they blinded it, but the bare wires stick out, the turns don't work either, and the wheel barely turns without load. I ask questions why such an irresponsible approach to work and why this happens, the administrator answered me at the service station; that I have some new claims every time. I ask the question why the motor wheel does not turn as it should? To which the administrator answers; and you know that according to the law, we can not exceed 25 km per hour and in addition, well, he says he can go faster from the hill.
There was another discussion, we agreed that they would fix it within two weeks. And then a miracle call your equipment is running the motor-the wheel turns as it should. I immediately ask the question is everything exactly in order, has it been checked well, how much should I take for the calculation??? The answer is; I'll call you back have a nice day and that's it. Again, I come to pick up my long-awaited equipment, but there is no battery, I ask where they answer me; but there was none. I say let's take a look at the camera, the battery was when it was taken for repair. They searched the premises and did not find it. Of course, the cameras did not show anything because it was 04/17/24 and there was no record for so long, but I came to pick it up again on 09/12/24. The result was not done in four months and it was even more not working at the repair site and the battery was gone, that is, the el was dismantled.a scooter.
This is the most irresponsible service where incompetent specialists work!!!
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1
June 18
Terrible service cent!
Never contact them!
They took an electric moped with a flat tire 30.05
When the service was delivered , they did not inform me until I got through myself .
The number indicated in the act is incorrect, grandma picks it up and says that she has been ringing for six months for repairs(
18.06 I came for the moped myself, the master refused to glue as he is not responsible for the glue with which he will glue)
And the tires are not available and it is not known when they will be. But the price was announced immediately 200 rubles approximately, tire 58 , tire 150 although on the website it is 70 rubles and 14 days repair
On another service, it was fixed in 20 rubles and 40 minutes of work!
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3
September 26
I liked everything, the attentive and responsive administrator Natalia! the masters clearly explain the essence of the problem. and most importantly, no cheating! Thank you, I was satisfied!
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1
July 25
Terrible service center! Cooperates with the Smart Balance store, an interested person! The administrator Natalia, who is sitting at the reception, refuses to write conclusions about low-quality goods, issues template blanks, is impolite, unfriendly. It misleads people. I do not recommend this service center to anyone.
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April 19
Excellent service! Everyone knows their job! They gave an honest and fair assessment to the scooter that they wanted to sell to my son... By the way, the only negative review was left by the steamer , who overreached to such an extent... Everything is on the level, intelligible and understandable, I advise everyone... Thanks for the work...
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1
August 30
Excellent workshop, there were problems with the scooter, disassembled, repaired, explained how)
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2
April 9
The best service! 👍🏻💪Responsive guys, masters of their craft! Good luck and prosperity to you! We are only here for you!!!
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1
March 27
The center is bad, the work is expensive, the workers did not take care of my scooter (they jumped and broke the suspension), they give very small prices for buying scooters
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3
4
April 10
The guys did well, they made my gun race ready for the season.
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1
April 26
I did waterproofing, I drive for a month, it happens in puddles and in the rain, there are no complaints
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2
April 12
The guys are doing well, they are doing well
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1