OCTOBER 2025 (spent 2 weeks) Smile 3* Hotel (Nha Trang) is an abandoned fake hotel. The photo is from 2018, but the reality is terrible. Evaluation: 2 out of 5 (and that's just a huge stretch!) This review is not a complaint, but a warning to everyone who, like us, believed the beautiful photos. The Smile Hotel is a blatant hoax. Key information: The hotel was built in 2018. Those perfect sterile photos that you see on the website were most likely taken at the same time, six years ago! Since then, the hotel has not seen any repairs or proper maintenance. It's slowly falling apart, but it continues to sell old photos. After settling in, we were in for a cultural shock: 1. Number: Ruined vacation at first sight. · Condition: We were moved to the 4th floor in a "room", which, apparently, has not been cleaned since it was built. There is a huge smiley face spot on the ceiling (very "ironic"). The walls at the head of the bed were stained with grease, stains, and finger marks. It looked disgusting and unsanitary. · Dirt: The "Welcome" guest book was covered in dust and splashes, the curtains were stained with old stains of unknown origin. · Furniture and plumbing: The toilet lid is broken and crawled around the toilet. In the bathroom, there is mold at the sink and a nasty plaque in the shower itself. · Technique: The kettle did not turn off automatically, it had to be unplugged from the socket, which is simply dangerous. Mini-bar: No chips and noodles, as in the pictures. A trap awaits you: two LARGE bottles of water FOR an ADDITIONAL FEE, which is written in small detail on a piece of paper!! (Which of course is not profitable, it is easier to buy 5 liters of water in any store) Only 2 bags of green tea, 2 3-in-1 coffees and 2 small bottles of water are provided for FREE. 2. Public areas: total savings on everything. · Rooftop pool: The photo shows flowers and clean towels. In reality, there are 3 old sun beds and torn towels, brown from time to time. Breakfast: In the photos you can see a buffet with abundance: mountains of fresh cuts, desserts, sausages, lots of fruits. Photos with abundance are a lie. In reality, there is little choice: several hot dishes (sausages/meat balls), local soup and 2 plates of fruit (an eternal watermelon and one changing one). For example, there is NO milk, although many people have asked about it. But the most amazing thing happened on our last day, when we were about to leave. We came to breakfast and were stunned: among the usual scarcity, there was a single, lonely plate with a slice of some kind of ham. I couldn't help but take a picture of this "holiday"! It looked so ridiculous and comical that it became the perfect ending to our "vacation" at the Smile Hotel. This small event perfectly characterizes the whole approach of the hotel: to show the guests at least something of the promised minimum. 3. Staff and service: a complete mess. · When we showed a photo of the horror in the room and asked to be moved, we were told that we had booked a "room below the category" (which does not justify the dirt and without repairing the room, we could just as well fly to India!) and there are no available rooms. · Language barrier: Out of the entire staff, two people understood English. All communication is done through a translator. This led to the embarrassment of renting a bike. Please note to tourists: if you rent a bike, be prepared that you will be required to leave it with the STEERING WHEEL UNLOCKED (so that it can be moved). The staff was able to explain so that they could bring bikes to the parking lot at night. · THE INTERNET: He wasn't working. At all. Complaints were answered with excuses. The result and the pitiful "advantages": We got used to our room only because of the large window in the room, which was not in the other rooms that we were offered for relocation. What can be attributed to the advantages (conditionally): 1. Close to the sea. 2. Cleaned once a day. 3. The breakfast was edible. (And when we bought the avocado, everything became much tastier, they just took it with them and asked us to cut it) Verdict: The stated 3 stars are a mockery. I have a solid TWO-star rating for this hotel, and that's a huge stretch. The hotel lives off its convenient location and six-year-old photos. Until the management invests millions in major repairs and staff training, you can not go here. Save your nerves and money, this "Smile" will not make you happy.

See original · Русский

Екатерина

Level 2 Local Expert

I stayed at this hotel in July 2025. The hotel is located on the second line, 5 minutes walk to the sea. There is always a terrible smell of sewage or garbage near the hotel, it is very unpleasant, there are always disgusting smells at the reception! Breakfast is modest, if you arrive 30-40 minutes before it ends, then there will be almost empty plates. Cleaning was done every day, the bed linen was very slippery, sometimes new linen had black hair (my hair is light brown). Once I left a stain from sunscreen on the sheets, most likely, because the people at the reception wrote a whole petition that I had ruined the sheet and it was impossible to wash it! I had to pay 200,000 Vietnamese dong! There is nowhere to dry the laundry in the room, there is no iron, the mirrors in the hotels were not wiped at all, as there was a stain and remained,! There is no desire to return to this "hotel" anymore!!! Because I was completely disappointed

See original · Русский

владимир кирюхин

Level 8 Local Expert

05/19/2025 at the moment we are still in this hotel at the reception, waiting for them to pick us up. Everything in the hotel was not bad, starting from breakfast, room cleaning (cleaned every day), courtesy of the staff. We had a family vacation here: my daughter lived in the same room with my grandmother, my wife and I in another room. What we didn't like: 1. We had one room with a loggia, and we were given two rooms without a loggia, but both rooms had a sea view. 2. The grandmother and daughter drank water, left the money for the water in the room, and demanded money for the water before leaving (the maids did not admit that the money was left). 3. They read the reviews of other vacationers, theft by employees is not uncommon here: they steal money and valuables. Conclusion: I would not recommend staying at this hotel.

See original · Русский

Smile Hotel

Add photo or video

Address

Contacts

Business hours

Directions

Features

Similar places nearby

27 reviews