UPD: At the moment, the conflict has been resolved, the company has apologized.
We ordered a fence at the cemetery. The order was placed at the end of March with the promise to manufacture and install it within two to three weeks. The order is made without a contract and other accompanying documents, the wishes were written down by hand in a notebook.
Neither two nor three weeks later, the service staff did not contact me, I had to call myself and clarify at what stage the order was. As a result, the fence was installed exactly 6 weeks later, at the last moment. But this is not all jambs: they brought the wrong fence that was originally ordered, with a different paint. In addition, the fence was packed without letting the paint dry well, because of this there were defects on the fence, a lot of scratches, peeling paint. When talking to the performers, in order to clarify the conflict, we were simply told "oh, well, we do not recommend hammer paint at all, the usual option is better, what was brought is even better than your option. We'll just recalculate the final cost." I agreed that they brought it only because I understood that I would suffer losses in the form of time and additional money for the installation / dismantling of the old fence again, as well as delivery.
The craftsmen who did the work also raise questions. They had nothing to fix the painting defects on the spot. The guys were very lucky that there were people nearby who painted the fence for their relatives and shared the paint. The older man was just doing his job, silently and without objection. He calmly explained the difference, did not comment much on anything, and thank him very much for that. The young guy was constantly joking, counting how much he could drink and skip for the amount I spent on the fence. No respect for other people's feelings, no tact.
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Show business's response
Елена Сакович
Level 3 Local Expert
May 20
We contacted the "assistance" about the monument. The manager invited me to the office. The staff is courteous, the price is reasonable when compared across the city. The monument was made and installed on time. Thanks to the company.
See original · Русский
Show business's response
Сёмэй Шимба
Level 3 Local Expert
September 26
I used the services of this company for the first time. I liked that the staff was friendly. All questions regarding the organization of the funeral were taken over, everything was coordinated with me, the prices were negotiated. I liked that there is a large selection of coffins, monuments and their decoration. They helped a lot, thanks to the staff.