Sulpak

Rating 4.7
901 rating
Rate this place

243 reviews

Level 6 Local Expert
January 2
There is an electronic showroom and you will find many types of original products of international brands in it.
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Level 2 Local Expert
November 14
On November 9, 2024, we bought a refrigerator. Delivery was promised on November 11. They called on the day of delivery, but they never arrived. The next day, dealing with the manager, they promised to bring it on the 13th, referring to the workload. However, they didn't bring it that day either. They promised the next day, but a message came about the postponement to November 15th. The goods have been dragging and beating on board the car for 4 days from moving around the city. In this regard, I have to abandon the product, because I doubt its internal integrity and its internal technical parameters! Sulpak's reputation is ruined because of the courier company! It's a shame that managers cover for them and do not bring the matter to its logical conclusion...
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Level 8 Local Expert
August 23
About a month ago, I went to this store to buy an extension cord. There is little choice. So far I have found a consultant, I have found an extension cord model and this consultant tells me that the extension cord is expensive, i.e. 12 thousand tenge. Did I misunderstand? Maybe I looked like a bum? But, no. She looked as neat and stylish as ever. Fragrance - Kenzo, Tissot watch, crocodile bag. What was that? Or should I have walked into the store and fanned myself with a wad of cash?
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Level 10 Local Expert
August 26
The store is large, the assortment is too, the employees are responsive. However, it was never possible to buy anything in it. The desired product was located outside this store (either at its competitor's or in its network, but at a different address).
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Level 5 Local Expert
December 13
Very cool consultants. Does not refuse anything, smiling, very grateful! Thanks to all the staff! 👍
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Level 2 Local Expert
January 4
Today at 12 o'clock I had an extremely unpleasant incident in the parking lot of this store. When leaving the parking lot, I inserted the ticket into the machine, after which the ticket fell into a dumpster, and the barrier did not open. All this happened in front of the guard. Additionally, he was joined by a Russian man, aged 40-45, without a badge and other identification marks of a store employee (a vest, as other people had). He refused to give his last name, conducted the conversation in an extremely rude form, a phrase that was repeated by the refrain - I don't owe you anything., was rude. I am a disabled person of the 2nd group, a car with a disabled sign, he forced me to pay a fine for losing my parking ticket and only then I was able to leave. To my objections that the disabled should generally be provided with a barrier-free environment, free entry and exit, the phrase was repeated that no one owes anyone anything. The store administration can try as much as possible to design the store, develop it, expand the assortment, but such boorish employees spoil the whole impression. Not to mention the increased blood pressure.
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Level 6 Local Expert
October 18
Everything is great, in the sales department, however, the service center leaves much to be desired, I recommend that you clarify all the details regarding service during the purchase and what falls under the warranty and exchange). I solved the problem, but I had to go from one end to the other. In general, thank you, the store staff, for the excellent selection of the column (xiomi) and the electric kettle.
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Level 8 Local Expert
May 4
The store is bright and the atmosphere in it is welcoming. Consultants are always ready to help. I have already bought a lot of things in this store and have never been disappointed. I recommend this store to everyone.
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Level 8 Local Expert
January 27
I bought a Hyer refrigerator, so they gave us a microwave as a gift! There are also bonuses, we bought a razor for my husband with them! Great! And the equipment was delivered immediately, everything was connected at once! We were very grateful for the friendly service!🙏🏻❤️
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Level 5 Local Expert
July 27
There are no disadvantages It was the first time I met such a good Specialist, yes, a specialist with a capital letter in Sulpak Dastyk Plaza
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Level 2 Local Expert
November 28, 2023
While you are shopping, someone is constantly following you and offering services. As you buy, the guarantee is thousands of tenge, there is no one to ask, the instructions are short, there is no one to ask for basic things.I paid 228 thousand for the coffee machine, the water does not enter the container, the thinnest holes may be clogged, the instructions only flush with clean water.They sell together: the seller and the consultant, the phones do not answer, except for them, no one knows how to keep secret knowledge. One excuse, something will fail, you will bring the unit, we will replace it with a new one. You'd think it would be so easy to do.Yes, it is impossible to return the thing you dislike, you need proof of a manufacturing defect. I come once every 3-4 years, such a tough industry has become: sell, and then the grass does not grow, they can't say words in fact, and they can't wait for help.For the bonuses that you give, all prices are overstated frankly. I've regretted it many times, it would be better to make coffee in a coffee maker than to contact you. I wish your leadership to imagine yourself in our place at least once, to imagine that you are alone, and there is no one to advise and help you. Ishmukhamedova Aliya 28.11.2023
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Level 2 Local Expert
December 2
I wanted to see what phones there are, they said that they should not touch them and made comments. Why put them in the window if they can't be touched and looked at?
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Level 12 Local Expert
December 16
My grandson's favorite store. He goes and chooses. We buy it then we bring it. And so it is every week 😂
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Level 5 Local Expert
January 14
Hello! This is the most remote Sulpak from us, we would never have come here if it hadn't been for an accident. We bought a washing machine over the Internet and randomly chose "pickup"... But it turned out that wonderful guys work here, helped to arrange and ship the car, paid a lot of attention and care. Thank them very much!
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Level 8 Local Expert
July 25
A large store, there is delivery, good consultants.
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Level 13 Local Expert
November 14
A huge selection of any product for every taste 😍
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Level 8 Local Expert
November 8, 2022
A great store for big purchases, there are all kinds of equipment, a high level of service, I do not recommend buying by delivery, since the level of service has dropped significantly in recent years, and the service has grown in stores. The management of the Sulpak company pay attention to the quality of work of your couriers, the image of the company suffers.
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Level 9 Local Expert
February 1, 2023
I hate this creepy network! We ordered 8 nluts from them for the company in two orders, then the checkout service refused to do one. Two powers of attorney. Call the courier - he arrives and brings 7 laptops... He takes both powers of attorney. The question is, where is the 8th - they will bring it today - do not worry. Today it took 3 weeks. We have asked for a refund! But here we were in for a surprise - after reading the reconciliation reports, sulpak considered that they owed us for 2 laptops and at the same time, with a big scandal, they convinced our accounting department of this. To do this, they included us in correspondence with all branches of their fucking network! Of course, there was the disclosure of what is considered a trade secret - the hair stands on end, we continue further. For two weeks, I was tormented, including on weekends, by the deliverers - we will deliver now, oh no, we will not deliver, oh no, we will still deliver. Delivered... The equipment turned out to be almost all from the showcase - disgusting - no one even wiped the display laptops, the stickers were peeled off, the keys were planted. Sulpak - I ordered laptops from Uralsk - they were delivered in 2 days! Whole, clean, well packed, without torn stickers! It's a disgrace!!!! I will never run into you again, either by physical or legal person. It would be possible not to put stars at all - your service did not even deserve 1, Mr. Sultangazin.
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Level 6 Local Expert
March 8
We take all the equipment there, guarantees were never needed. Consultants may be on your heels, but they really help you pick up the product.
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Level 13 Local Expert
February 13
Everything is there. It is very convenient to have a large store. I don't know about the price. I often take Delivery from the store in Yandex
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Level 6 Local Expert
December 5, 2023
I liked that there are constantly different promotions. Good prices And accurate and timely delivery I recommend
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Level 17 Local Expert
December 4
A large Sulpak, respectively, and a large selection
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Level 13 Local Expert
March 11
The assortment in the store is large, but the management's attitude to green spaces is as bad as it can be, so the store leaves a two-fold impression.
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Level 7 Local Expert
July 7
Good service, fast delivery
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Level 6 Local Expert
November 14, 2023
As soon as you enter the store, a consultant starts following you around and asking questions. Personally, it gets on my nerves more. If necessary, I can contact a consultant myself
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Level 24 Local Expert
August 21
A good selection of household goods
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Level 9 Local Expert
December 16, 2023
A great store, it's a pity that it has become unprofitable to use bonuses. As usual, first they attracted buyers, and now they are being squeezed out.
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Level 9 Local Expert
September 22, 2023
Great store, good service, well done, we even won a washing machine, everything is fair
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Level 4 Local Expert
November 2
Very good unfiltered products
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Level 12 Local Expert
March 6
Just a huge selection, a lot of consultants, close to home
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Level 9 Local Expert
July 16, 2023
The meticulous staff at the entrance pounced then did not get through. The store has a large selection, it's cool, but the impressions are twofold. Who wants to work, someone sleeps right at work.
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Level 4 Local Expert
August 27, 2022
Although the store is large, the assortment is not always relevant. The service is long. The service of online orders was combined with the service of couriers. The staff itself takes a very long time to search for an online order and place it. Prices are also not the lowest, but most likely high.
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Level 7 Local Expert
August 12
Everything is ok, everything is always available
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Level 8 Local Expert
October 10, 2023
A large and bright store is excellent and sales consultants, I advise you!
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Level 2 Local Expert
May 23, 2022
It's a terrible company. We ordered a gift for our daughter's birthday, a robot vacuum cleaner. We ordered it online. It was supposed to be delivered before lunch on her birthday. We waited all day. They arrived late, at about 5 p.m. At the same time, the deliverers said that they had a "force majeure". In short, they slipped faulty equipment. There has been no money or goods for a month now. This is a firm of crooks. Very frivolous. Children who live abroad are horrified by such a service. They also participated financially in this gift. As a result, both the holiday and the nerves are spoiled. We still can't achieve anything. Do all buyers defend their rights through the courts? The daughter returned the "gift" to the store on the 3rd day after it was handed to her. A whole month has passed today. The store does not even think about solving this situation. I appeal to all customers: RUN AWAY FROM THIS COMPANY as far as possible. Do not use the services of this company. DECEIVED. THEY CHEAT. THIS IS AN UNWORTHY COMPANY. POOR and counting on deception and cheating. Rating: BELOW THE LOWEST. This firm has no honor. They do not follow the rules of trade. They try to deceive and rip off the buyer.
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Level 7 Local Expert
July 1, 2022
I want to thank a girl named Vita (with red hair) who helped my wife and me buy a few things. Easy and pleasant to talk to. In general, well done to her! Good luck to her in her work, and record sales to the store as a whole! The photo shows one of our purchases.
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Level 8 Local Expert
March 30
The staff has become weak. And so there is always a choice
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Level 3 Local Expert
May 3
Flogging for buyers should be free, not 200 tenge, it's terrible
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Level 7 Local Expert
July 22, 2022
Last week I decided to buy an LG washing machine for 690,000 tenge, the seller Farhat said that the product would be new from the warehouse, but to my great surprise, the goods were brought from the showcase (all scratched, dirty and without a box) It is better to go to the Technodome, there is a normal service! In short, I do not recommend it!!!!
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Level 6 Local Expert
February 19
Big sulpak) nice girl consultants)
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Level 14 Local Expert
November 14, 2021
A good home appliance store, although consultants do not always serve well, but in general everything is fine. If you need appliances for your home, then I recommend visiting.
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Level 4 Local Expert
January 26, 2023
The staff is terrible. No tact, zero interest in service. Everyone is busy with their own business. Every time you need to invite an employee to clarify
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Level 6 Local Expert
December 28, 2023
The store is good, but everything is very expensive and even too much
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Level 2 Local Expert
February 6, 2022
horror, not sellers, incompetent, lax, not interested in selling, sneezing, coughing in the face, and running for instructions to a girl who serves customers unrelated to their work, the sarin seller was distracted by other buyers when she went to get a phone case, for 15 minutes, did not respond to responses I just waved it off
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Level 7 Local Expert
September 29
A good store
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Level 13 Local Expert
July 16
A good choice
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Level 2 Local Expert
April 29, 2021
This store did not even deserve one star rating. The service is not just at zero, but below the baseboard. Even in the most remote bazaar, the service is better. Where else can they sell the goods you have already paid for to another person? Only here. To the complaints about this, the manager replied, "You are not the first such" and "Anything is possible." The order was paid on 23.04, delivery is scheduled for 28.04. Yesterday, on April 28, we called the call center ourselves and asked if there would be delivery. The operator said that the goods had been shipped and would be delivered. After waiting at home all day, at 8 p.m. we decided to call and clarify where our order is, because delivery is made before 9. As it turned out, one of the goods we bought ran out in all of Almaty and the courier was not going to come to us at all. But, apparently, it was such secret information that no one thought to warn us. Today, on April 29, we called the call center again, where the operator again said that the goods had been shipped and there would be delivery. We called the courier and, of course, the product did not appear in stock. The cheerful courier said he would bring 3 of the 4 items. Apparently he wanted us to run around the shops trying to prove that it really wasn't delivered to us. I had to come to the store to cancel the order. As it turned out, according to the regulations, they should not return the money until the courier refuses the goods. Well, yes, and according to the regulations, it is not prohibited to sell an already purchased product to another person. The most interesting thing in this situation is that the client is to blame, because no one wants to take responsibility and pushes it onto others. I suggest that the store replace its slogan with "You are not the first". But the store still doesn't care about hundreds of negative reviews, because they "Apologize, thank you for the review." I can immediately write the order number so that you don't bother and don't write unnecessary unsubscriptions. 7079658595
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Level 9 Local Expert
December 26
A good choice
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Level 7 Local Expert
August 30, 2021
There are two-door refrigerators with an ice maker, there are 8k resolution TVs, there are frying pans for 80k tenge, but there is no fan, ordinary outdoor, in July it is the hottest, but in a huge store there is no extremely deficient product, in winter I think it makes no sense to come for heaters, but there are coffee machines in 20 different configurations from 250-800 thousand tenge.
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Level 3 Local Expert
February 3
The best store sellers are super
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