Maps • Almaty • Electronics stores

Sulpak

4.8

944 ratings

Opens in 22 min

Almaty, Suyunbai Avenue, 2к9 • ТЦ Мерей

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Almaty, Suyunbai Avenue, 2к9ТЦ Мерей

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Kinds of electronics:audio equipment, home theater, TV sets, video equipment, smartphone, bluetooth speaker, smart watch

Types of household appliances:gas ovens, electric ovens, refrigerators, vacuum cleaner, washing machines, heaters, dishwasher, steam generators for ironing, steamers, cooktops, table stoves, gas-electric cookers, ovens, coffee machines

Payment method:discount system, cash, payment by card, electronic money, bank transfer, installment

Promotions:discounts, promotions, special offers, bonuses, gifts

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08:00Closed

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Нури Д.

Level 2 Local Expert

Never buy in Sulpak. They take your money, they sell you defective household appliances and they refuse to take it back as long as they can! They keep your money on their account as long as they can. I will never have a deal with these fraudulents and suggest you do not too. I bought washing machine it appears to be defective, and even after it was proved by their own specialist they didn’t send a courier to take it back, explaining that it is under consideration. I wish this company to become very poor with such an approach to their clients.

Guldariya Togyzbayeva

Level 2 Local Expert

I ordered the equipment from the legal entity to the office. they were supposed to bring it the next day from 09:00-13:00, as a result, at 12:30 I called the call center, they said they sent a request and we will call back, no call, no equipment. at 15:00, I call back and communicate with the call center in parallel, they switch to the online store, where they finally say that my order has been canceled. I called back to clarify and they say we have now sent a request again, wait, asked how to cancel the order, they say we can connect you with the department to cancel the order, and how the order was canceled earlier if I was not connected to this department and there is such a problem periodically with delivery, with the call center. there is no respect for the client and for the client's time.

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Хасан Курбанов

Level 9 Local Expert

I ordered a vacuum cleaner and received an SMS that the product had been delivered to the courier. I called the call center and was told to wait from 9:00 to 23:00. I asked for the wrong couriers' numbers twice. The courier tells me and the staff that he doesn't have my product, but the call center immediately tells me that the courier said he had the product.after an hour of proceedings, I find out that the goods were not given to anyone at all, and they don 't even know when they will be given back .without knowing what information the CALL CENTER staff is deceiving the customer. This is a gross violation of the rules.

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Sulpak

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