Sulpak

4.8

950 ratings

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Нури Д.

Level 2 Local Expert

Never buy in Sulpak. They take your money, they sell you defective household appliances and they refuse to take it back as long as they can! They keep your money on their account as long as they can. I will never have a deal with these fraudulents and suggest you do not too. I bought washing machine it appears to be defective, and even after it was proved by their own specialist they didn’t send a courier to take it back, explaining that it is under consideration. I wish this company to become very poor with such an approach to their clients.

Guldariya Togyzbayeva

Level 2 Local Expert

I ordered the equipment from the legal entity to the office. they were supposed to bring it the next day from 09:00-13:00, as a result, at 12:30 I called the call center, they said they sent a request and we will call back, no call, no equipment. at 15:00, I call back and communicate with the call center in parallel, they switch to the online store, where they finally say that my order has been canceled. I called back to clarify and they say we have now sent a request again, wait, asked how to cancel the order, they say we can connect you with the department to cancel the order, and how the order was canceled earlier if I was not connected to this department and there is such a problem periodically with delivery, with the call center. there is no respect for the client and for the client's time.

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Хасан Курбанов

Level 9 Local Expert

I ordered a vacuum cleaner and received an SMS that the product had been delivered to the courier. I called the call center and was told to wait from 9:00 to 23:00. I asked for the wrong couriers' numbers twice. The courier tells me and the staff that he doesn't have my product, but the call center immediately tells me that the courier said he had the product.after an hour of proceedings, I find out that the goods were not given to anyone at all, and they don 't even know when they will be given back .without knowing what information the CALL CENTER staff is deceiving the customer. This is a gross violation of the rules.

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Алия Бекмамбетова

Level 9 Local Expert

A disgusting service. We bought an air conditioner in February. They said they would come the next day. There will be an installation. 57 thousand tenge was paid. We arrived 10 days later. Everything was trashed. So much garbage was left.Summer has come. I worked for a week. Does not work. We've been waiting for a week. The day is drawing to a close. They say wait.

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Антон Егоров

Level 9 Local Expert

A great store, quite large, a lot of different equipment and much more.The staff is attentive and polite, will answer all your questions and help you with the choice.I bought goods there more than once and was always satisfied.I recommend.

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Арман Джамалбаев

Level 9 Local Expert

I bought an iron, and they gave me a defective ironing board as a gift. He asked for a replacement. We went to pick it up for three days and today is the fourth day, but there is still no board. The manager has stopped contacting us . The service is like in a sharash office

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Giza S.

Level 24 Local Expert

We come here 2-3 times a year, but we don't always leave with a purchase. Sometimes one or another necessary equipment is not available. Consultants always attack at the entrance))) In a good way

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GODMAN

Level 10 Local Expert

The people are good-natured and polite, everything is clean and tidy as in the cultural markets of Europe. I advise you to visit and evaluate the quantity of goods and the quality of the staff's work.

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Евгений Владимирович

Level 9 Local Expert

I like this store, I've already bought a lot of equipment, I buy something every year and everything still works. great staff, super service!!! I recommend.

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Денис Коновалов

Level 17 Local Expert

A good store, a large selection of equipment, but on the other hand, nothing special, no worse or better than other similar stores.

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Олеся Егорина

Level 6 Local Expert

A good selection of products. Polite staff. Delivery on time. Very often there are good discounts.

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Оразалиева Жанар

Level 8 Local Expert

Hello! We bought an lg 9 kg washing machine, while we like everything, it washes quietly. I wanted to tell you a little about the guy who served us , his name is Orken , kind , knows his job well , speaks competently, explained clearly and most importantly helped with the choice 👍thanks to Orken, sulpak and Kaspiy 😘

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Назугум Мухит

Level 3 Local Expert

Everything is always there. Polite managers. Good technique. A cozy place. I recommend it!

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Ислам Утепов

Level 3 Local Expert

It's a great place. Wide range of products and qualified specialists!

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Павел Берковский

Level 27 Local Expert

Courteous staff, a large selection of products, super thanks

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Igor A

Level 10 Local Expert

Supermarket equipment. There is almost everything. Prices are slightly cheaper than in other places. But at the same time you get a guarantee. I recommend it!

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валерий шатов

Level 6 Local Expert

The store is located in a very convenient location, the assortment is very large, the sellers are polite, have full information. The entrance and parking are very convenient.

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Валерий Шатов

Level 17 Local Expert

Located in a convenient location, there is everything, equipment, phones, computers, laptops, etc. We often use the services of this store, the sellers are polite, give useful information. I advise you!

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Илья Дегтярев

Level 9 Local Expert

A very large store. He did not remain without the attention of sales consultants. A large selection. But I don't buy change there. It is better to buy large household appliances there. A relatively good delivery service.

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Болховцева И.

Level 8 Local Expert

The TV was bought in April, in August it stopped showing 2 masters could not set it up, they said call for repair. we applied on September 26 and took it for repair only on October 5. We waited 2 weeks for no answer or hello, somehow we found out that the repair is not needed, it is in working condition, only the setup is needed, but why do we have to wait 2 weeks and hammer all instances to find out that it is working, why not report and return it immediately? Today, the epic with the return continues, I can't get the TV back home. Constantly calls to the information service are of zero use, only the application has been accepted, and that's it. What kind of careless attitude to the warranty product? How much longer to wait for the return from the repair service. How can I buy from you if after a short time they can't set it up, repair it and return it where they took it?

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Екатерина Палий

Level 17 Local Expert

A large assortment, attentive consultants

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Галия Абдукаримова

Level 13 Local Expert

An excellent chain of stores. The quality of the goods meets the requirements. Bonuses are awarded upon purchase. There is an opportunity to purchase other goods for bonuses. However, my bonuses burned out after the expiration date. I didn't have time to spend it. But, nothing, I think.

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soldat666cleaner

Level 12 Local Expert

It's a great place. It is located on Sayakhat, there is Parking. The interior is spacious, there is a large selection. Who needs to furnish the whole house with household appliances, that's it.

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Alexandra

Level 5 Local Expert

This is the most terrible electronics store. First, we ordered a laptop through the Caspi app, came to pick it up - the product is a showcase. We made a cancellation and decided to choose a product in the hall.Consultants do not really know the product, they just read the information from the price tag (and without their help I can read it myself), so they also advise incorrectly. I needed a laptop with 8GB of RAM. The consultant assured me that the laptop has 8 GB. They took it. We arrived home, and the laptop was terribly hung, we looked, it turned out to be 4 GB. We came to the store to make a refund. There are zero complaints about the guys from Hi technic, I'll even praise them. The return was made quickly and without hassle and unnecessary movements. But one thing I can say for sure is that I will never come to any of your stores again in my life.

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Merey Erzhanov

Level 12 Local Expert

Sulpak is on top, I would like to highlight the staff especially. Young and energetic. They know the job and do everything with desire. According to the technique, it has long been clear to everyone, the quality is there and I hope it will be in the future.

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Пользователь П.

Level 3 Local Expert

Sulpak, the top floor of large electronics stores. Terrible service, overpriced

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Zaur Me

Level 18 Local Expert

A good store. A large selection. I bought equipment several times. They return the money if something is wrong. And they are installed when installation is required for extra money

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Надежда Шалашнёва

Level 10 Local Expert

It's not a bad store. The prices are average, but unfortunately, the quality of service wants the best. Especially the online sales department. Specialists do not fully communicate information about discounts. "You should have noticed it yourself!" - I was shocked by such a response upon receipt of the goods

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Татьяна А.

Level 9 Local Expert

A large selection of equipment, qualified staff who can advise and competently advise what is better to buy. Before buying, it is better to check the prices in other stores.

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Бокенбай Хайруллин

Level 17 Local Expert

A large store with a huge assortment. Due to the good location, there are always a lot of people. It is noisy and consultants do not have time to serve clients.

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Абзал Н.

Level 4 Local Expert

The responsiveness of the staff is 10 points out of 10.After the purchase, the seller himself delivered the goods I bought to the car and helped with the cargo.

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Рустем Сулеев-Рахимжан

Level 7 Local Expert

The staff is poorly trained, knows practically nothing about the features of the product that it represents, the answers are memorized and on top if you drop deeper, it begins to float and drive all sorts of heresy. I have been bypassing this system for some time, since the same goods can be bought in other places.

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Валерий Авдеев

Level 7 Local Expert

In any store, you took the goods, paid, and be healthy. For everything about everything, if there is no queue, 5 minutes. And here... the manager must punch his card with the price of the product, bring it to the cashier, there begins a mess with the computer, a request for a mobile number, an IIN (what the hell? ). I bought the cheapest radiotelephone. It took 15 minutes. Maybe more. The horror!

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Birzhan Isakaev

Level 4 Local Expert

Like for the assortment, it's kind of like the main warehouse here. Almost everything is there, large and spacious. There are always a lot of people, because of this there are not enough consultants. I have to run after them. But in general, it's very good, I often take electronics here.

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Марина Овчарова

Level 14 Local Expert

A good Service store, Everything was shown, and product options were offered

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Anonymous review

Any purchase, regardless of its cost, will cost you 30 minutes of your life. The store is designed for the most unassuming audience. The colossal deception of discounts on goods. First, they wind up with a 300% margin, then advertise their 50% discount. Very smart guys.

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Мия Мия

Level 7 Local Expert

08/29/12, the equipment was brought in incomplete configuration, namely, there is no vacuum cleaner handle, without a preliminary call, I did not accept the goods. From 30.08.22, I call the call center daily and receive "expect" daily. Can you tell me where to turn????

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Александр Романов

Level 4 Local Expert

Incompetent consultants, the product is mostly in a single copy from the showcase. Intrusive service and a quarrel between consultants about who will sign up for the buyer

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Anonymous review

sulpak is a super store where they bought me a computer, a phone and a tablet. Thanks to all the consultants and the director for such a wonderful 5-star store!

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Игорь Н.

Level 11 Local Expert

Awful. The consultants don't know anything about the product. I came, showed the model on the phone, it was written on the website "In stock" in this particular store. In 20 minutes, three consultants were able to find out that they did not have this model. They offered me another one, and I agreed. Not after 15 minutes, either.. The third model, again 15 minutes, and again it is not there 🤣 He said everything I thought about them and left. As a result, I bought it at another store.

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Олеся Мурзинцева

Level 8 Local Expert

My favorite store, responsive consultants will tell you everything, show you everything, recommend a product with a good discount😎

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Дмитрий Гусев

Level 7 Local Expert

Great store! I recently bought a phone for my wife. Polite staff, good choice. We looked at some more things for the house soon we will take

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Rafael Usmanov

Level 4 Local Expert

For trying to make 3 stars available. And so it's very uncomfortable inside. The sound background is loud, you have to shout to speak. You can't wait for sellers, only promoters. Everyone pulls on their own technique. The layout is inconvenient, the pattern has not been revealed.

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i Zh

Level 9 Local Expert

The service is super, they will always recommend what you need. Excellent product selection.

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Рафис Аббазов

Level 20 Local Expert

Not a big hall, but you can choose. Only the promoters are infuriating, if I have to, I'll come up and ask myself.

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Татьяна Хижен

Level 19 Local Expert

Great location! Competent consultants! Thank you very much!!!

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Elena Sitnikova

Level 9 Local Expert

UPD. I've been waiting for delivery for a week now. The number 3210 is either not working or overloaded = it is impossible to get through! The number 2,333,000 is also not working.... there is no connection with the Store and the delivery department, with all the ensuing consequences. It is not even possible to leave comments on the work on the number 3210. Given the approaching quarantine, the situation is not at all rosy... If you want to save your nervous system, time and money, do not contact Sulpak. The service is disgusting. The guide! Please note! The delivery is not working well. It is impossible to get through. Promises to resolve the delivery issue are ignored...

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beybit abdigulov

Level 14 Local Expert

The staff tries to please customers. And not unsuccessfully. Their bonus system for attracting customers is especially good. I would put this company in the first place in terms of customer loyalty.

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Белова Анюта

Level 8 Local Expert

It is convenient, an excellent choice, although the service is lame if you take out a loan, they are not willing to serve, but they are always happy for money! But in principle I am very happy!

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Elena Tarassova

Level 2 Local Expert

I have repeatedly encountered rudeness, reluctance to explain anything about the order, i.e. the manager may not finish listening, hang up, leave questions unanswered, or not introduce himself. Today they could not provide me with information about the order 9925710, the question was about the delivery time of the order, yesterday they saw the payment but did not know when the delivery would be, today they do not see the payment. How is that even possible? Am I asking the manager a question? the answer is killed, in an hour there will be a manager who saw the payment yesterday, call an hour later and hung up. I have no words how this is even possible. When you ask who I'm talking to, I ask you to introduce yourself, i.e. there are those who just don't say their name, I don't get acquainted, I need to know who provides me with information about the status of the order. There is no subordination, and the tone may rise during the conversation. According to the order 9903252, there was a situation, I placed an order at 9.25, received an invoice via the link, and sent the invoice to the accounting department for payment. At 14.30, a message arrives that the order was rejected due to the lack of goods. It turned out that an SMS message about the rejection of the order came and I just didn't read it. I'm calm, the bill is there, everything is fine, and three days later they tell me that why you paid, you know that the order was canceled. Moreover, the tone of the conversation is as if I did something terribly stupid ... I ask you to take into account the work of the managers of the online store, there is no desire to cooperate. I can give you an example of the online store "Dream". It may be a shame for you, but I want our company to be heard.

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Sulpak

279 reviews