The hotel was visited for two days and one night. The room is single, matches the photos on their website. The furniture is good, durable, everything is in its place. The linen is clean and fresh. Cleaning is done daily. Of the cons. Very antediluvian TVs are worth it! Of the channels, they are exclusively local, where ads run for 5-7 minutes, every 15. It's just impossible to watch. There is no choice of channels from the word at all. Due to its antiquity, the TV does not connect to the Internet. So if you do not understand the Kazakh language, then you will be very bored in the evening. A visit to the restaurant will not add to your fun either. There are very few people there, but it's quiet. If there are no noisy guests. I didn't go to breakfast, I won't say what was there. They didn't put soap in the toilet, well, it's not scary, I used shampoo.
The staff certainly tries, but does not reach the stated 5 stars.
The cuisine in the restaurant is not bad, it is delicious. The prices are a little too high in my opinion, of course, but not the point. One huge disadvantage of the kitchen. I ordered the second one, but then it turned out that a colleague was supposed to drive up and I asked him not to bring my order yet, they say you will bring two together at once. They said no problem. And they brought it, but my order was cold!
In general, the hotel has a lot to grow and improve.
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Андрей Ш
Level 7 Local Expert
July 23
The hotel is not bad, we lived for a couple of days, buffet breakfasts, for 3 plus, a small pool, sauna.
When you check out at the reception, you stand, wait, check the room, there was no cleaning, and the cleaners write to the reception that the cleaning was done and the water was replenished (deceives.) I said at the check-out, otherwise everything is fine
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Андрей Афанасьев
Level 7 Local Expert
July 26, 2023
Отель очень высокой категории, приветливый персонал, иногда небольшое недопонимание возникает в силу языкового различия, но это если придираться. Кухня просто замечательная! На завтрак большое разнообразие блюд. Рекомендую этот отель для посещения Атырау.