Sushi House
260 reviews
August 16, 2023
I don't know why this waitress has a very bad attitude and is very unfriendly.
1
July 26
It's really bad! everything in order ...
when calling, I specifically specified the pick-up time from Zhukovsky, it was announced 30 minutes. I decided to take a walk around the shopping center, half an hour quickly. after 45 minutes, he clarified - wait is not ready yet. as a result, I picked it up after an hour, okay, the shipment, everything happens. when I get home, I open the tied bag, and inside there is only a tray with rolls. there is not one set of sticks (which was so nicely clarified several times), there is no nut sauce that I did not pay for, nothing, just a bag, a tray, rolls. the last hope is that they will be just delicious, but no! the roll just falls apart when you take it, I don't know how to taste it - I collected everything from the plate separately. everything is very bad - from confirming the order by phone (after 10 minutes), to the rolls themselves.
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2
October 12
I had already calmed down, but then I received a text message asking me to leave a review…
We ordered a large batch of sushi.
One girl is allergic to fish (she is not allergic to seafood).
We made an order and the operator was notified that sushi with seafood and without fish should not come into contact with fish and a clean board and knife are required. Sushi is delivered late and all the sushi lies together with both fish and seafood… After the call, we are offered to bring sushi with seafood separately again, but we have to find them in our trays among others, get them out and assemble them in a separate container to return them to the courier. We also offered to give the entire order so that the chefs themselves would figure out where the sushi was and deliver the order to us in the form it should originally be. We were also refused by the company's policy that we should find and assemble ourselves. I refused to do it and suggested that their courier do it himself. I will provide trays. As the operator said, it is not the responsibility of their courier, but apparently it is the responsibility of the buyer. They said in the end that they would just take the sushi (there were 4 types of them). As a result, we took 3. Then we just don't have the strength to swear anymore. They left it as it is, but I will not apply anymore
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September 22
We ordered a Bonsai sushi set for pickup from the Outleto shopping center last night to celebrate a birthday. The sushi smelled fine, but the fish in all the dries were matte. But this is not the strangest thing, the sushi was tasteless from the word at all. Rice is hard, fish is tasteless, cheese is tasteless, even algae is tasteless. I don't understand how this is possible. The sushi was safely sent to the trash, and the evening was ruined. Thanks a lot, Sushi House!
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October 28
It's just disgusting, the first time we ordered two pokes, despite the terrible rice, which was softer than semolina porridge, it seemed like it was still tolerable, but today I gave this point a second chance and regretted it very much: we ordered two pokes with tuna and shrimp again) As a result, 1) instead of a poke with shrimp, they made it with salmon, avocado black, the rice picture is the same as the first time, and probably would not have left a review, but the behavior of the cashier administrator was very hooked, there was only 200 rubles with her, when she took them away, her face just blushed with anger and gritting her teeth, she turned around and went to change the money, returning the package with our pokes was not just handed over to us, but literally thrown at the order counter (to be honest, I thought I would make everything redo now, but we were in a hurry). And naturally, with such a wry face, after giving us the change, we did not hear goodbye, thank you, or have a good day, but only saw the cashier's back.
We won't order any more there for anything.
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July 22
To make fun of the rolls like that, you need to be particularly gifted people. We wanted to celebrate an anniversary with a girl, fell for their discount on the first order... It would be better to continue ordering from trusted locations, but what is done is done. So, you were 15 minutes late; the set of rolls does not fit into a container, so by definition a mess comes to you in a box; you got a fin, scales about 1 cm long; all the rolls are small and fall apart, not giving you the slightest hope to taste this culinary delicacy, but this is fortunately, because the smell the rolls are rotten, and the salmon is tasteless from the word at all. No smell, no taste, no color, no density. An unsuccessfully tinted fish-colored gum that was picked off the school desk.
Frankly, he does not care about the client and his product. It's amazing even that they have the audacity to demand money for it, and even at the level of really worthwhile offers on the market. Neither quality control will help you, nor your empty automatic apologies that you deign to send me in response, thereby confirming my words. I am not the kind of person who would wish harm to anyone, but out of the kindest intentions to all customers who also want to try something from here, I wholeheartedly wish that this institution disappears from the territory of the capital.
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2
July 16
The delivery lasted for 30 minutes, lunch was cold, lunch was ordered on Tuesday, there was more rice than other ingredients.It's not the first time such moments have happened.We are thinking about what we will not order anymore! You are very spoiled! Just the delay in delivering on time is your company's problem, although the lperator girl we contacted claimed that it was not her, yes, it was not her personally, and we did not personally call her, but called the company where she works! It's a pity, of course
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1
June 5
I made two orders, there are no questions about one, in the second I had a sweet roll, to say that it is not fresh is to put it mildly, the pancake in which it is wrapped is just dry and all cracked, I previously tried this roll and have an idea what it should be, but after trying 1 piece, then all desire disappeared to eat it... as a result, the money was spent on the trash and all the positive impression of the fish rolls was spoiled by this dessert …
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1
August 14
unfortunately, I couldn't take a picture of this work of art, thanks for spinning me a bunch of cottage cheese instead of delicious Philadelphia, which overshadows the magnificent tasteless fish, for the outlet set I got some adequate rolls, it's a pity that people who put 5 stars raises the rating of this institution (either they didn't try good ones, or from the village), I think people who it's not the first time they eat rolls that will support my assessment, God bless this institution!
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1
August 22
Супер смачна, хутка дастаўляюць нават уначы. Слухаюць пажаданні ў каментарах. Акцыі часта, гэта прыемна. Іх графік працы для работнікаў проста жахлівы, але я сам працую ў начную змену і гэта адзін з нямногіх варыянтаў, дзе можна паесці ноччу, каб было сапраўды смачна.
June 14
Sushi was ordered repeatedly and the courier was late . They give promo codes that are not valid, contacted the call center, the answer was mb will be. In fact, they cheat with their promo codes and do not fulfill their conditions, but still such answers are not specific to the call center. The courier also arrived an hour earlier and called asking where we were, although they had called in 10-15 minutes earlier. Also , earlier, they called on the order and said that it was included , they did not even warn that there would be no gift set . Deception in one word
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September 2
The first couple of orders were upset by the courier's delay and the quality of the sushi itself. Today we went shopping at Outleto on Zhukov and decided to make an order) Sushi is fresh and very tasty, maybe lucky, I don't know) but thanks a lot to today's sushi guys!
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August 13
We ordered delivery, where the deadline was indicated at 20:26. As a result, they were brought at 21:17, referring to the courier's delays. It would seem that it was Monday, it doesn't even seem to be a weekend, but the result of the team's work is at a low level. And the price for one set is 80+p…
In such situations, we would like the manager to offer a discount if the order is delayed, etc. But on the phone, the girls only asked to wait 15, then 5 minutes… The mood was spoiled by the expectation and the hellish price for this long-awaited set.
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1
August 7
Maki set was very disappointed. It feels like the interns were spinning.
Nori unwound on some rolls. And those that are supposedly "with smoked salmon" are just terrible!!! Salty so much that even without sauce it is not possible to eat, and not salmon at all. It's good if it's pink salmon, or maybe it's dyed herring. And the perch doesn't chew at all. We ordered delivery, we were half an hour late... Previously, at least dessert was offered for being late. We were not satisfied and hungry
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1
October 14
When picking up the order, I was given a pocket with Wok. Everything inside the bags was covered in sauce, the box was upside down.
The inverted product was handed to me from the ready counter.
A question to the seniors on shift.
Where to look about the readiness of the product and its quality, at the moment of waiting..
It would be fine if there were questions to the old point on Zhukov 44 once, but for 2 years now, there have been some questions.
This problem is already too much.
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September 26
We have been buying a set from you for several years. Everything has always been great, but today I'm in shock. We took Godzilla sed 62.99 plus sauce, ginger, wasabi turned out to be 72.65. Finally. Sushi is not the first freshness, the rice is weathered, and in some it is even already hardened.
Sprats instead of smoked salmon. Are you serious? You've lost another client.
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August 13
We picked it up by pickup, we waited 35 minutes for the promised 20 minutes. But not even about that. The container is all stained with cheese , the sushi falls apart without reaching the mouth , the fish is not cut evenly , somewhere thinner , somewhere thicker . The view of Philadelphia that I took should be completely covered with fish (that's why they are more expensive), but in fact the fish is draped only on top
It 's not the worst place , but I don 't advise it , it's better
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August 5
Lunch will be an outright failure)) it's very bad, I ordered a Toyota lunch set, mini rolls with avocado are very bad, they were lying on the side half-dead, shrimp with a smell, a leaf of nori is torn on a singed roll, and in a roll with cucumber fish is like pate, repugnant to the horror. I still haven't understood the question "will you need chopsticks and soy sauce?", well, they don't ask you in the cafe if you need a fork, okay, more sauce. I did not understand that they collected sushi there for 20 minutes, it is clear that they did not lie for a day. Well, there is not even a minimum table, too, of course, the minus is huge
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October 11
I ordered sushi for my wife and mother-in-law to eat. Not only that, instead of 21:05, the order was delivered at 22:25, to all this was added the fact that the sushi is badly twisted, falling apart, and of course the impression of all this is negative ...! As my wife said: "For a C grade, according to the 10-point system!"
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June 12
Fire! This is a real WOK, we didn't regret anything, I would have added a little more sauce, but still fire! Rolls and sushi are generally a dump! I came once, however, I waited a very long time for an order, there was a huge queue. But everything tastes very good!
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July 18
I liked everything very much. She showed up at a certain time, arrived, and took it away. Everything was ready. Have a nice day! Keep it up, all the best to you and more adequate customers)
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January 26
Even putting 1 star is too much for this "establishment". I ordered sushi, 2 servings, and I also got sweet sushi for free, because the courier was late before that. I got a stone in the sushi, just like gravel from the road, after which the rest of the sushi was not eaten. I wrote a review, the manager of this point called me and said that he did not understand how the stone got there at all and that the suppliers were to blame for everything, since the stone was in rice or fish. To put it mildly, I don't care at all who is specifically to blame, since the stone actually got into my sushi. He offered to throw 10 bonus points into my account, which was already ridiculous, since I paid 32 rubles for sushi, that is, these points would not even repay the cost of one serving of sushi, but I did not want a scandal and I agreed. As a result, a day passed and everyone just gave up on this situation and decided that I had forgotten everything and we could let the situation take its course. There is simply no customer orientation, when I wrote to clarify about these points, at least as compensation, they wrote to me that okay, I will tell you and they will list them, as if I need it more, and not the "institution" that messed up. I do not recommend this institution for sure
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2
October 11
The worst place to order sushi. They promised to deliver it in an hour, delivered it in three. Chechko's manager, Vika, did not want to call to settle the conflict. There were no apologies, no discounts, nothing. So that you can understand even for a one-legged blind disabled person, it's a 15-minute walk from them to my house. It's scary to imagine who they have working there
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July 8
I ordered a Kudasai set for the promotion (32 rubles). The cooking time is excellent-15 minutes. After taking the sushi, she went home. After 40 minutes, I opened the box, and the sushi with sea coal was spoiled! The stench is terrible. It was just too lazy to go back and give the product away, because it was already late in the evening.And the same way-there was sand in another roll.
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September 20
We were surprised by this turn, ordered a weekend set for 53 rubles for pickup, and found this miracle in two rolls. At first we thought that the shell was from an egg, but in the end it turned out that it was a piece of plastic with sharp corners, I hope that we chewed the rest of the eaten ones carefully
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September 8
We ordered a King set! The waiting time of 15 minutes is pretty fast, but how did it happen that the rice was already weathered? There are a lot of fillings, but the rice is dry and weathered, which even a large amount of sauce did not save.
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May 28
The order was delayed, not the whole order was given, the sushi was falling apart (so they put it in the tray as tightly as possible so as not to crumble).
The administrator did not apologize at all (even after I pointed out the absence of paid rolls in the order).
Disappointed. I do not recommend it. Very spoiled
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October 11
There was a big problem with the delivery. 2 deliveries in a row greatly delay the order (2.5-3 hours to wait).
We will switch to another company, it's impossible - you sit hungry for 3 hours and wait for your food.
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July 22
I ordered sushi twice in this place. And both times they were delayed with the issue by 30 minutes. It's good that there were cases in the shopping center.
Guys, don't apologize, but change your approach!
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1
June 11
I give 2 stars only for fast delivery. Otherwise, everything is terrible, there was a food film in the rolls, the receipt was counted incorrectly, the order was for 76p, the receipt was 106p 🤥 And the amount was calculated incorrectly for the second time.
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October 12
Very bad. It's just a mess. The fish is not even pretty in color. Only iceberg lettuce is delicious in Caesar. Rice is falling apart. It is impossible to even take it and bring it to the sauce. California is just sprinkled with caviar on top.
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September 3
Guys, what happened? The recipe is the bottom, for 70 rubles it is not possible to eat a set. Cream cheese you have "cottage cheese style", a solid mess. No one put any sticks and did not ask when calling ... in short, let's remember
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October 27
Sushi is super. It's not cheap, but there are good discounts. We take it when you need a lot for a big company
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November 1
I ordered a Tanuki set, the delivery is fast, the sushi is fresh, delicious, I liked everything, thank you.
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May 30
I often order wok noodles, sushi rarely, but the quality is usually good. I saw a photo of a refrigerator and couldn't resist, in the photo the expectation is reality ((
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July 7
We have been clients for 5 years. The quality deteriorated each time. But now the bottom has been broken. The fish stinks of swamp, rottenness. It feels like the fish has been defrosted/frozen several times because it is all watery.
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1
October 21
The order was prepared instantly, but I was not impressed with the sushi, I had to try better.Unfortunately, this has been the case everywhere lately, not just here.
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August 10
We often order a set Clubhouse. It was always delicious. It was terrible this time. All the fish that was inside the rolls was over-salted. It is not possible to eat. Saturday night was ruined.
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June 5
We constantly took sushi, everything was great. Something is wrong today, they took Seth tokini. Not sushi, but some boiled rice and some fish. What happened? We won't take any time yet.
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August 18
We ordered the Godzilla set. That's the feeling Seth had after Saturday. The rice looks and tastes delicious. The fish has an unpleasant smell. I'm ashamed in front of the guests. The holiday is ruined.
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October 31
Over the past couple of years, the place has gone from decent to a dumpster. Rolls of stale fish with an unpleasant smell for obscene money. Thank you, never again.
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September 6
This is no longer the sushi House that it was 5 years ago. It is better to buy at the supermarket. Sushi House RIP. The taste is between being poisoned or not being poisoned.
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September 26
Good evening, an hour ago I ordered a set of unistar plus sauces, so out of 4 sesame seeds there was only 1. This is 12 rubles. I would like to return it!!!
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July 23
Guys, the sushi is delicious, thanks for that. But they fall apart, it is impossible to lift them with chopsticks. We order from you regularly, and always the same thing.
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1
June 28
I ordered soup. Very tasty. Moderately sharp. The rice is excellent. I was satisfied.
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June 21
Always tasty and fast) I usually take good
promotions with me to the outlet
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December 18, 2023
Three stars only for the courier's speed. I ordered sushi at 11:10, arrived at 12:20, and the administrator also indicated that the order would be paid in cash, although she indicated payment by card on the website. I understand when the workload is in the evening and the order arrives late, but I'm sorry, it's possible to deliver on time at lunchtime on a weekday. And for your systematic lateness, you should not pay off with dessert, but with a set of sushi for free. although for whom I'm crucifying, the administration won't do anything about it anyway.
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1
October 9
I am ill. I decided to order a delivery for dinner. They sent a message that the courier was delayed. It's been half an hour, and how do I find out? When will he arrive?
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May 9
They were very spoiled, they only put two napkins, they didn't put chopsticks.
Previously, they somehow created a kind of set, greens, lime, sauce.
Salmon roll - salmon has green spots, shrimps do not have a fresh smell.
What happened to the curd cheese?
Terrible, disgusting!!!
The last time I ordered from you. Wasted money...
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1
October 12, 2023
I do not know which "effective" manager at sushi house came up with the idea of having a robot that would call people and tell them spam messages, but it was a terrible and stupid idea! Okay, the robot called me in the afternoon, but to call again at 22.45, seriously!?
I used to use sushi and food delivery quite often, but in the last order I caught a day and a half of hellish abdominal pain. I thought it was summer, the refrigerators are not coping and it's worth taking a break from orders. But after this, I will not use the services of sushi house at all anymore.
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