Sushi House
252 reviews
January 17
Today we ordered sushi with my husband Philadelphia, with avacado and salmon, I recommend it very tasty. I really liked them. We are very happy on 17.01.2025
The staff is good, everything was done quickly. You can make a pre-order. Quality class
"Not at all
See original · Русский
February 15
If you want to spoil your holiday, order sushi at Sushi House!!! We made a pre-order so that everything was on time and fresh, we discussed everything with the operator who accepted the order, there was a 30-minute delivery interval in order for the courier to make it. As a result, the order was delivered 40 minutes late from the deadline for delivery. We drove around the city for almost two hours before getting to the address. Unfortunately, the quality of the sushi also turned out to be terrible, although they had taken it here before and everything was fine. The rice was sticky and dried, and the taste was disgusting, as if it had been made by amateurs rather than professionals. One disappointment!
We will not order any more here and I do not advise anyone!
See original · Русский
November 3, 2024
It is here on the Logoi tract that sushi is always very tasty, both on delivery and on pickup. They are prepared and delivered quite quickly. The staff is pleasant.
See original · Русский
1
February 12
I don't remember the last time I ordered from sushi house, but I was very impressed by the stated delivery time of 35-40 minutes from Yandex delivery. In fact, it turned out to be 50 minutes. But these are small things.
The appearance of the rolls is quite sloppy. Of course, the salmon has the most questions. Color, texture, lack of taste. Honestly, it's very bad. Philadelphia cheese is also not the most pleasant, with some kind of sourness, creaminess is interrupted by this sourness. The price-quality is definitely not justified. And it's not even about the price, a subjective opinion is that the rolls are bad and even for a price twice as low it would be bad. Soy sauce is bad too
In the end, I tried one thing at a time and threw it away.
I highly do not recommend it, there are definitely better options.
Well, such high ratings are very embarrassing.
See original · Русский
January 11
Always delicious rolls, delicious, the best!!!! I adore the chefs and cashiers at PH, they are polite, neat, and most importantly, they don't cook anywhere better!) Give them a big thank you!🥰🥰🥰
See original · Русский
January 11
We ordered takeaway sushi at 35 Logoi tract, very very tasty!! Quickly and efficiently, we order here all the time) The service is always 10 out of 10!!))
See original · Русский
November 16, 2024
The food is delicious, the quality of the food is always at its best, the waiting time is mostly 1 hour, the couriers are polite, the delivery is fast, I recommend trying this place!
See original · Русский
1
May 23, 2024
The quality has decreased slightly, it used to be higher. For some reason, the quality of sushi and rolls has decreased with the variety of cuisine.
Pleasant promotions, there are good sets.
It was written 4 years ago.
And now, in 2024, I really want to add it...
1. We are sushi lovers and have always chosen this place. Yes, over time there were not critical deterioration, but where they do not happen....
But this month makes me write this post and express my indignation at how you can lose your level and stop respecting your regular customers.
Firstly, the tendency to decrease in quality is increasing. At first it was not critical, but now you can even find polyethylene scraps in sushi.
Secondly, the checks are really *strange in terms of amounts*. In fairness, we note that payment issues were resolved according to the order on the Internet.
Thirdly, there were cancellations of orders or refusal to fulfill them (like they couldn't get through, although we specify a second number for communication). And now the situation becomes familiar when we try to place an order according to the promotions. For example, today on 05/23/2024, an order made for the "fifth lunch as a gift" promotion was canceled. At first, they didn't get through (this is with two specified phones), then the order was made at 15.45 (although the order is accepted until 16.00 for the promotion). And at the end, "Sorry, we won't be able to fulfill the order....". So, as soon as the promotion, we can't.... Well done!
4. The site has become disgusting to work with.
There is no way to specify the number of points to be deducted (even a ruble, even ten ..), You have to constantly indicate in the comments or call the operator.
It's a pity that these situations are starting to alienate long-term loyal customers.
See original · Русский
5
October 8, 2024
We were saddened, we ordered rolls 3 times, the previous two were normal, not counting the delay in delivery, the price-quality ratio is justified, this time it's just nonsense:
- the rolls were bland
- the taste is the same, you didn't even feel the difference
- cut terribly crookedly
Bonus:
When accepting an order, the girl seemed to be mocking her colleague. Working with people, I can say that it was not just a positive tone, but a mockery.
I can understand that shifts and workload may be different, but there was a very unpleasant aftertaste. Conclusion: it is better to pay more and order less, having enjoyed the food, than just to eat something incomprehensible to taste.
See original · Русский
1
February 22
Deceived. They were detained. It's not delicious.
1. I ordered cream online. As a result, the price turned out to be slightly less than 50 rubles. The institution took 55 (For the price of delivery. And I came myself).
2. It says that the pick-up time is 20 minutes. I ordered it, and it was sent in 40 minutes. Arrived in 40 minutes. not ready. I waited another 10 minutes.
3. I took a wok and a sushi set. The wok is nothing. Seth - I'll probably use this money to buy 400 grams of fish and rice next time. It will be much tastier. And there will be fish... She will be.
For money, I ask you to return it. This is a matter of principle. You can live with the rest.
See original · Русский
January 3
We ordered sushi for the first time (Logoi tract 35) and the LAST!!!!That's how much you have to disrespect yourself, your job, and your customers to order disgusting sushi!70 rubles flew into the trash along with the New Year's mood, which was spoiled by sushi with rotten mussels, when opened, they filled the whole house with their disgusting rotten smell, and sushi with the declared "salmon" was generally struck by its color difference from pale orange color fading into transparent,rice crumbles and apart from the taste of rotten fish,the taste of dried fish naturally does not You feel it!The New Year 's mood is spoiled especially for children, sushi was ordered for them!We will remember the bitter experience with this organization for a long time!After trying out the dryer, we decided to read the reviews and were not surprised, almost every review is similar to ours.Guys, you need to either close up and not embarrass your face, or get better at a very fast pace!Because it 's a complete failure and a disappointment!!!
See original · Русский
2
January 11
I really liked the service, the delivery was fast, the prices were reasonable, the rolls were brought in safe and sound, a complete set, I am satisfied with everything!
See original · Русский
October 28, 2024
I cooked sushi on Saturday, immediately marked it so that no spicy sauces were added or replaced. Which was even heavily spelled out in the receipt. The delivery arrived in an hour, although it was written in half an hour. They open the set- all the rolls notably "jumped" on the box and were stained in chili sauce, which was splashed on one of the types of sushi. The rolls were steamed on sticks, even before they were lifted.As a result, today I have been lying around for the second day with wild nausea, stomach pains, and incessant vomiting. I had to call a doctor at home! These were my first and last sushi here!
See original · Русский
1
October 9, 2024
Disgusting service At 22:30 I placed an order for sushi for pickup , standing in front of the institution itself, the operator called, began to lie that I was 1 minute late and placed the order at 22: 31 ( I have a screenshot ) I did not apologize and canceled my order, alas, I no longer set foot here, and I advise the rest, you do not want a spoiled evening (and to an institution that is not customer-oriented, otherwise it cannot be) then you are here, there are all photos, as well as audio recordings of the conversation, I duplicate the appeal to MARCH and the consumer protection society, let them assess the legality of the action of this institution
See original · Русский
January 11
Very tasty rolls and fast delivery, and when I order pickup, the receptionist is always polite and friendly. I recommend it!
See original · Русский
August 4, 2024
I've been ordering rolls for a long time! It's delicious, but if a promo code is used when ordering, then there may be shoals. Delivery depends on the courier: most often everything is perfect, but sometimes they may be late, rude. If you are late, they leave discount codes for the next dessert orders, but I have never been able to use these codes yet, allegedly they have already been used (although this is not the case). If you ask through a call center or write in the comments to write off bonuses, they never write off. Only if pickup is available. Overall, it's not bad.
See original · Русский
2
November 25, 2024
This is not the first time we have ordered sushi in this place. There is something to compare it with. Yes, indeed, it is not always at 10. But in general it is very tasty. I have not yet encountered any problems with maintenance.
See original · Русский
January 23
Delicious sushi, good quality. And most importantly, the courteous staff. I would also like to mention the punctuality in the execution of the order.
See original · Русский
February 18
I recommend it! I order both delivery and pickup, I always do everything conscientiously.
As promised, there are 36 grams of protein in ramen, so it is, they do not spare meat.
Wok is also a good choice 👍🏻
See original · Русский
February 7
Terrible quality. From above, the fish looks like it was bought with a special offer from a nearby store. Everything is covered in sauce, as if there is something to hide. It's just not the first time we've ordered sushi here. But each time the quality is different. And it's getting worse every time. Sorry
See original · Русский
October 26, 2024
We ordered sushi on 25.10, did not finish it, they are in the refrigerator. There is a lot of rice, and it feels like it is either undercooked or yesterday's. The taste of sushi is very similar to sushi from cooking in the store. We will not order any more. Advantages for the appearance and for what was prepared in time.
See original · Русский
1
December 4, 2024
Sushi has become completely different, dry and hard rice. I ordered a weekend set and waited 20 minutes. I always thought that fresh sushi was made, but it turned out not to be. Half had to be thrown away. It doesn't taste like fish, but some kind of canned food! It is a pity that the sushi house has deteriorated so much(
See original · Русский
November 24, 2024
I've been making orders at the sushi house for a long time, but after a break I decided to try again. Unfortunately, I was disappointed: the quality deteriorated. The rolls are falling apart, they don't look very fresh, and the taste is not the same. They used to be much better!
See original · Русский
December 14, 2024
I ordered sushi. They arrived quickly. Everything is very tasty. Freshness, quality, service - everything is on the level.
See original · Русский
June 23, 2024
I can't say anything about the quality of the sushi, everything is not bad.But here is the delivery and, in principle, the service...I have no comments.
With my experience of visiting establishments and delivering food, sushi house lost out to everyone.The site is not exactly disgusting, but it is definitely bad.Delivery lasts up to 2 hours.No compensation, bonuses, discounts.Nothing.An order at the stage of registration may hang for up to 20 minutes, it may not be issued in principle.And the call center will not offer anything to fix the situation.Simply:Oh, yes, it's hanging in the design stage.Will we repeat the order?No? Goodbye.
If you want to test your patience, then yes, of course, you are here.
And by the way, the site offers to download the application to get a 50% discount.So that's it)It doesn't work!
And the button to track the courier - too
See original · Русский
February 9
We always took your sushi, but the last 3 times the quality is just terrible, the rice is stuck together, the fish is not tasty, the food is not fresh. Everyone was hoping for a miracle, but it didn't happen. We won't buy any more here.
See original · Русский
January 20
We ordered sushi in the app today, and the order has been completed. The manager called back and said that the price had changed up due to a glitch in the app. Unpleasant. I believe that if the offer agreement is concluded, the seller must compensate for his shoals at his own expense, and not at the expense of the client.
I'll probably order sushi from others.
See original · Русский
October 13, 2024
I'll never order again, they ruined the evening. Disgusting rolls. Stale rice, spoiled salmon, bones!!! in rolls. In an attempt to refund the funds, you will be asked to prove that it was tasteless and return 70% of the set (apparently in order to sell it to someone else)
The bonus is rudeness from the manager 👍
See original · Русский
September 29, 2024
Just messed up is an understatement!!! They're disgusting! The rice is hard and dry, the shrimp is rubbery, there are some questions about salmon in general (a strange smell and bitterness)! Ew and ew again!!! Money in the trash in the truest sense of the word!
See original · Русский
1
October 21, 2024
There are no questions about delivery and service, but the quality of the food leaves much to be desired
It is impossible to eat tasteless Tom Yam and rolls, the order is for 72p and I was very disappointed, there was a promotional set for father's day
See original · Русский
1
August 30, 2024
Dear sir,
I am contacting you with a complaint about the quality of service and the inconsistency of the terms of the offer, which I encountered when placing an order for sushi through your website.
30.08.24 I made an order for sushi, having previously paid for it on the website and for delivery in the amount of 3 rubles, as suggested in your offer. According to the information provided, the order should have been delivered within 45 minutes.
However, after placing the order, the operator called me and informed me that the delivery was delayed, and my order would be delivered in 1 hour and 15 minutes. When I asked why I paid 3 rubles for the promise of delivery in 45 minutes, the operator explained that there are "so many orders", and the actual waiting time is 1 hour 30 minutes, and that since I have already paid 3 rubles, my order will be delivered exactly in 1 hour 15 minutes.
Thus, my expectations did not correspond to reality, and the terms of your offer were changed without my prior consent.
Further, according to the message received, the order was supposed to be delivered before 19:25, but this did not happen. At 19:32, the courier called me and informed me that the delivery was delayed and he would arrive in 15 minutes. The courier arrived only at 19:55, which also did not coincide with the previously promised time.
I would like to express my dissatisfaction with the unprofessional service and violation of the conditions specified in the offer. This situation causes me confusion and a negative impression of your company.
I kindly ask you to consider my complaint and take the necessary measures to eliminate the identified shortcomings in the company's work. In addition, I am counting on clarifications regarding the reason for the discrepancy between the stated conditions and the actual execution of the order.
Thank you in advance for your attention to my complaint and I hope for a prompt response.
See original · Русский
February 4
We ordered 2 sets on 01.02.With delivery . We are very disappointed with the quality. The sushi is ugly , the rice is sooo hard , the fish is not fresh . They were falling apart. Terrible quality of the rolls , both visually and in taste . They threw away half of it .
See original · Русский
February 5
Yesterday, 04.02, I took the set, after trying, I wanted to return them, I just didn't want to ride from Borovlyany. The rice is tasteless and sticky, and there is a lot of rice and little filling. And it's not surprising how people who are well versed in shawarma can cook sushi? The evening is ruined, I won't buy any more.
See original · Русский
December 24, 2024
The quality has dropped significantly. You will have to look for a new seller :(
UPD: it is unlikely that you will regain your trust. It makes no sense to order rolls covered with fish only 1/4 more from you. You can just eat rice at home!
See original · Русский
3
August 6, 2024
I don't understand such a huge number of negative reviews. I have been using delivery and this type of service for more than 2 years and there have never been any complaints, very often they arrive much earlier than the prescribed time, and if there is a delay, it is a couple of minutes in which I do not see a cat. Sushi is always fresh, in good condition, delicious, well packaged
Always pleasant couriers, polite, smiling
See original · Русский
1
May 25, 2024
Two stars only because it's the first time I've been burned. I've taken sushi before, but not often - there were no problems. Today I ordered through cream, the description has already alerted me - 3 types of sushi are described, and 4 in the picture in the box. Okay, I mentally prepared myself for the fact that the picture differs from reality ... but not by the same amount! The fish is not that translucent, its area is smaller than a finger. Sushi with shrimp is also... in places, the shrimp connects with the fish. It feels like they just put the remaining pieces of fish on top of me. This also applies to the pancake, in places the pancake completely covers rice, and in places like fish))
See original · Русский
1
November 7, 2024
We ordered the King set on 07.11.24
Terribly dry rice, disgusting mussels, shrimps in a ton of breadcrumbs that the shrimps themselves are not visible.
They've gone bad, it used to be delicious.
I don't recommend this place at the moment!
See original · Русский
1
July 29, 2024
It's not the first time I've made an order, but the level of services provided and the quality made me write a review.
1. When ordering, with confirmation of delivery in 2 hours, I made a note that I needed to do it as soon as possible, because it was an order for the cottage and it was necessary to feed the children.
2. After only 3 hours, we received a notification about the transfer of the order to Yandex delivery. No one was going to call the client.
3. The courier with my order was sent to the wrong address.
4. The food tasted like it had been in the window for a week.
It seems that the order was missed, and on the phone they referred to the extremely high load in the kitchen. They tried to send something that was stale and messed up with the address.
See original · Русский
January 12
The quality is excellent! But once again I order rolls here and sushi is always underweight. Yesterday it was underweight 155g. From 2 sets.
See original · Русский
January 1
Hello, we ordered for the new year, of course, the quality is not very good, you take a lot of rice, it falls apart, the guests were not happy and not very happy either. Plus, the delivery was on time.
See original · Русский
December 13, 2024
I ordered a Bonsai set on 11/18/24 via Yandex.Food. I was very disappointed in Sushi House compared to previous orders. The rice was either undercooked or already dried and stale. The taste of the rolls themselves was also very mediocre. Sushi House used to be much better
See original · Русский
January 12
Making sets got worse.
I was really upset. There is no freshness and quantity of fish. There was a lot of rice, some kind of chemical sauces... It's like something out of a catering canteen or a Hippo-euroopt
Bad guys...very bad
See original · Русский
January 11
I ordered the rolls, I liked the rolls themselves and the quality of service, super, I advise everyone to visit here)
See original · Русский
June 4, 2024
Ruined dinner and money spent!
We ordered Pho Bo and Tom Kha from onigiri. All in the amount of 50 rubles. The courier arrived on time, as the point is a couple of meters from the house, there was no discount for takeaway. After receiving the food, we were disappointed with the quality of the prepared soups. The Fo Bo consisted purely of noodles, beef, broth and carelessly sliced large pieces of red onion. After contacting support, the courier brought sauces for Pho Bo when it was already eaten. Tom Kha is also empty without cherry and greens, the broth tastes too salty and sour.
The terrible attitude of the institution towards customers! Previously, they also had sushi once upon a time. There is no quality control, I beg everyone who values nerves and loves delicious food, never order anything here.
See original · Русский
1
June 25, 2024
I ordered sushi with pick-up. I arrived about 30 minutes later, the sushi is not ready, although according to the regulations it takes 15 minutes. No one warned that they still have to wait, and they don't have time to cook. When I arrived, they didn't even apologize. I called the contact center, no one cares. They promised to call back about the current situation, but they did not call back, they did not explain.
The app loads graphics as if it's a video that I want to watch in high quality. I can view what I buy in 15-20 minutes, but I can't force download a specific section.
In general, I like sushi from this company, I order often, I spend a lot, but now the service leaves much to be desired, below one star. I hope someone from the company will read this comment and react.
See original · Русский
2
October 5, 2024
I got a hair in the roll and all that this organization offered me was 25 bonuses to the account)) by the way, you can pay only 10% of the cost of the order with bonuses under their loyalty program
See original · Русский
1
November 3, 2024
The set was delivered today. The quality of the rice... You can break your teeth. The rice is either dry or has not had time to thaw. Store quality. Although it used to be all good!
See original · Русский
1
August 30, 2024
Ordered rolls for the FIRST TIME! THE QUALITY IS TERRIBLE!!!! The RICE is in a disgusting state,: hard, there is also raw!!!! the rolls are not cut evenly, as if the last ones were divided!!!! Fish through the roll - not at all!!!! , the cheese is liquid! The algae is transparent. It's such a horror for the first time!!!! Excuse the order in the trash!!!!!! Such an institution is in the complaint book!!!!
See original · Русский
1
December 18, 2024
I am very disappointed with the quality of the rolls, solid rice is undercooked, the filling is stale, I do not recommend this network, for this money you can buy 3kg of rolls in Santa, you will not feel the difference!!
See original · Русский
January 18
Sushi is very tasty and fresh! I always order here, thanks guys.
See original · Русский