We often order here, everything is always fresh and delicious, the staff is wonderful. If there is a choice, we always choose sushi master. On time, they deliver and cook quickly, so you don't have to wait long. In a word , 👍👍
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Аля Каплан
Level 10 Local Expert
September 27
if you want to receive rolls two hours late, be sure to order! there was a pickup four times, everything was perfect both in quality and in time of return. today we decided to order with delivery: the order was placed at 18:55, it was supposed to be with us at 20:55, that is, two hours for cooking and delivery. we received the order at 23:02. to find out why the delivery is late, you need to call the company yourself) no, they don't call you and tell you why they are late, that's your task. and in order to get through to them, you need to constantly sit on the phone, otherwise they just ignore you :)
as an apology, they offered 12 rubles of bonuses for the next order, of course they were not credited. the courier was met by my boyfriend, because I was no longer responsible for my reaction. we expected the rolls to arrive hot (a set of baked rolls was ordered)- we arrived barely warm. administrators lie about the waiting time, they lie about the reasons for the delay. I would not advise anyone to contact them :)
the photo shows the number of my calls to them and the time at which these calls were made)
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Валерия Кондратьева
Level 8 Local Expert
April 30
Very tasty sushi!! Fast delivery, a good bonus system, you can save a lot on the following orders ;)
I would like to create my own application and it would be perfect)
I definitely recommend it!
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Vika Anishchik
Level 3 Local Expert
September 20
We ordered sushi with delivery. The order was placed at 19:57, and the delivery time was indicated in the mobile application at 21:40. At first, the information that the order was being prepared was spinning in the application for a long time, after which, closer to 21:40, new information appeared "the order has been transferred to the courier". The delivery was expected by the specified time, as they wanted to please the person with a delicious set of sushi. As a result, by 21:40 sushi had not been delivered. No one picked up calls from the number from which the order was made, they just hung in anticipation. When a call was made from another number, the phone was picked up on the second ring. The employee was given the order number with a request to clarify what was with the order, to which the employee kindly replied, "we will contact the courier now and call you back." 10 minutes have passed, but no one has called back. I had to take the initiative again and call myself. The phone was picked up just as quickly, and there was no answer to the question "what's with my order?" According to the employee, only the administrator has access to information about the courier's work. In view of which, we were kindly promised to clarify the information with the administrator and call back. They called back quickly this time, but the information was impressive. The employee said that the administrator does not have the opportunity to contact the courier - the courier does not get in touch, they also promised that they would receive a call from the administrator with a proposal to resolve the situation. The administrator called back quickly enough, within 5-10 minutes. The receptionist informed us that the courier will be there in 15 minutes. To the question: "why is it taking so long?" - a lot of orders, "why were you not warned that you were not in time, maybe we would have refused the order" the answer simply killed "my joint, I did not have time to call." The solution to the situation was proposed to add bonuses to the personal account in the application, for example. The courier arrived not in 15 minutes, but in 40. In total, the payment at the terminal took place at 22:52. The courier was the only one who did not lie and did not try to hide the "shoals" and honestly replied that the problem was not in the delivery. The sushi that rolled around the city for an extra hour turned out to be still warm (there were warm sushi in the set). Until recently, we thought that we would let it go by itself, but the sushi that we waited for 3 hours did not justify such a long wait. The sushi itself was very small, the filling occupied only 30% of the sushi itself, and they also put the tip of the sushi in which there is nothing at all and which should have been thrown away and should not have been at the buyer in any way. And the cherry on the cake. Exactly a week has passed since the order was placed, and only 5 bonuses were credited and those for placing the order. In general, if you want to please yourself or your loved ones on a holiday, do not spoil your mood.
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Екатерина Ж.
Level 3 Local Expert
July 16
I ordered an Inari set here. I was delighted . Baked rolls with a twist , well- twisted, fresh products . If you order for pickup, it turns out to be cheaper. The girl who gave out the order was very friendly. Pleasant service . I will recommend you!
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Анастасия Хватова
Level 5 Local Expert
July 14
I ordered it for pickup.
In general, it was unclear where to go, if you look at Yandex maps, the location is in the center of the Globo shopping center, there is no instruction on Instagram on which side of the building the institution itself is located.
The specified readiness time in the application is 14:40, as a result, I picked up the order at 14:56
No one deigned to mention the delay.
On the one hand, 15 minutes and you can wait, but I was in a hurry and counted on another time.
We haven't tried the set yet, but the impression is already so-so…
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Мария Н
Level 2 Local Expert
June 5
We ordered here for the first time and liked everything very much! Fresh, delicious! The delivery is super. And the prices are great! I will definitely take more. Thanks
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Алексей Легкий
Level 3 Local Expert
October 1
Delicious and hearty rolls, ordered by the whole family, everyone liked it, did it on time and the staff is friendly
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Артём
Level 3 Local Expert
February 14
Sushi is often ordered here, sushi is delicious and fresh. I always order for pickup. A big, huge minus is the waiting time, the time voiced never coincides with the real one, you have to constantly wait for 10 minutes. Today we had to wait more than 40 minutes (February 14th), although the order was placed 3 days before.
I want this institution to improve the moment of service and the speed of order fulfillment
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Никита Зубов
Level 2 Local Expert
December 9, 2023
Very tasty sushi, we always pick it up on our own! Thanks to the dry cleaners for their high-quality work, I also want to note the good work of the salesman-cashier, for constant help in choosing! I recommend everyone to come to Sushi Master!
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Алеся П.
Level 3 Local Expert
June 28
The food is not bad, there are mistakes. When ordering in advance, the waiting time is 30 minutes WITHOUT warning, the call center does not take the phone, as well as couriers. When ordering, you can safely add half an hour for delivery and do not try to call to find out where your order is.
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Ксения Орлова
Level 3 Local Expert
April 29
The service is terrible, the rolls themselves are not bad.
I have been waiting for a response on my review for more than a month, I am being ignored. Details on the photo.
Sushi Master, if you read reviews about your work, contact me, I really hope that your service will be worthy.
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Ольга Ю.
Level 3 Local Expert
April 7
Great sushi. We order constantly, the only place where there are always fresh and delicious rolls. Delivery is always on time. I really like it - I recommend it
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komisaroff2006@tut.by
Level 5 Local Expert
May 13
We constantly take sets for Mstislavets, today we ordered here, because we were visiting, everything is generally delicious, but Philadelphia was unpleasantly surprised with unsalted fish and very little cheese (
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Дарья Куприянчик
Level 5 Local Expert
March 27
The most delicious hot rolls, order only here. Fast delivery, always on time. Bonuses are awarded for orders that can be spent on the next order, it turns out very significantly in price.
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Надежда Б.
Level 6 Local Expert
April 14
The courier delivered the order very quickly, literally in 30 minutes - this is a plus. But otherwise, either Seth and I didn't guess, or the guys got tired at the end of the shift and cheated a little. The rolls did not go away from the word at all: there is a lot of rice, little filling, a strange crust, as if made of stale mayonnaise. They poured soy sauce over the whole portion, but still did not finish (
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Кристина К.
Level 2 Local Expert
October 24, 2023
I really like sushi master food, very tasty, always on time!
There are often discounts and promotions, as well as bonuses. The main thing is that they bring warm, thank you very much!
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Милана Нагайцева
Level 3 Local Expert
August 3
The best thing the restaurant has to offer is a free second serving. And almost every Tuesday I "save" on the second pair of sushi. Thank you for being there)
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Виктор Баранов
Level 3 Local Expert
August 21
Thank you very much for the pleasure! The rolls were just great, the delivery was on time. There are no complaints, only the desire to order more.
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Алексей Николайченков
Level 3 Local Expert
October 21, 2023
The menu is quite diverse, everything is fresh and delicious, I ordered more than once everything is cool and delivery also takes not much time thank you very much for your work.
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Александр М.
Level 4 Local Expert
November 11, 2023
The service is terrible.
I don't recommend it
No one to waste time.
Ordered pickup, announced the time of the fence.
Arrived 20-25 minutes later, took the payment and only then said that the order was not collected, it takes a couple of minutes. OK.
5 minutes after the repeated question why are you not collecting, I received an answer that the order is still being prepared.
The fact that 30 minutes have passed after I should have already received the order, please contact the CC, you were incorrectly informed there. I turned to the CC, they said the kitchen is to blame, it takes a long time.
In total, I received the order with a delay of 35-40 minutes.
The attitude towards customers is disgusting.
Key issues:
1. Why they demand to pay, obviously not a ready order.
2. Deception, what needs to be collected, although the order is not ready.
3. Accuse the KC units and Production, absolving themselves of responsibility.
4. It is considered normal to wait for the client in 35-40 minutes after the announced time of picking up the order.
4. I left an appeal to contact the head, no one contacted (With-service).
I would put a negative rating, but the service does not provide such an opportunity.
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Катя Р.
Level 2 Local Expert
March 15
Extremely disappointed. I took a pretty big set, because we wanted to sit on the bill on March 8th. As a result, I was in a terrible mood, because first I got a stone or something in the rolls, about which my mother almost broke her tooth, and after that some sand and also like very small pebbles.
As soon as I have free time, I plan to drive up and leave a written review in the book of comments and suggestions.
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Алина Н.
Level 2 Local Expert
May 31
Delicious and fresh rolls ❤️ prompt delivery and there are pleasant bonuses and discounts
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Юленька Миронова
Level 3 Local Expert
December 5, 2023
Awesome sushi! I order warm rolls all the time, I don't eat Sushi anywhere in Minsk. The service is good. The staff is good, they will always help and tell you.
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Аксинья Ложникова 26
Level 4 Local Expert
August 29
The delivery was delayed by 30 minutes, although the order was made 2.5 hours in advance. Accordingly, the hot sushi arrived cold. This is not the first time this has happened. It's a shame when dinner is delayed.
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Антон Бондарев
Level 3 Local Expert
April 27
The rolls are small. Wasabi is a green lump of something unknown. Some trimmings were added to the red fish roll. The rolls are not smooth, as if the cook made them for the first time.
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Марина Лопаткина
Level 2 Local Expert
January 20
5 stars!everything was very tasty, we liked it, the courier arrived on time, the baked rolls were still warm, the rolls were very tasty, we will always order here, we recommend it to everyone!!!!
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Человек да
Level 2 Local Expert
October 24, 2023
Wonderful rolls, amazing service, in general, I liked everything. I recommend it to all those who want to please themselves with delicious rolls for a relatively small price.
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Виктория Шлапакова
Level 3 Local Expert
December 22, 2023
We love their rolls. It is very tasty and profitable, especially on Tuesdays) there have never been any incidents. Everything is fresh. They were always delivered on time)
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Ирина Т.
Level 2 Local Expert
October 28, 2023
I always order sushi here. Delicious cooked. Good stocks. Polite staff. Everything is always clear and at the agreed time. Thanks
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Илона Ч.
Level 3 Local Expert
October 21, 2023
Today for the first time we tried sushi and rice balls with chicken in this institution, yummy👍 Cooked quickly, the service is excellent.
We also got to the action, we were given a portion of sushi as a gift. We were satisfied, thank you!)
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Санечка🤗
Level 2 Local Expert
April 6
I often order sushi from here, everything is delicious, and the baked ones are just great, but the price is certainly not small
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Саша ф.
Level 3 Local Expert
April 25
I order sets for Skripnikov.
Always on time.
They always delight with fresh sets.
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Диана Луговская
Level 2 Local Expert
July 8
The best service and delicious food. I've been ordering only from them for two years. They never let me down. My respects❤
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@svetlana_fedorowich
Level 5 Local Expert
October 24, 2023
I ordered a set.
They arrived quickly enough, neatly packed.
Fresh, delicious.
I think I will order more than once.
Thank you very much)
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Ева Ларионова
Level 4 Local Expert
February 3
Disgusting sushi. I ordered it on Tuesday, for a 1+1 promotion. Maybe I was just unlucky, but they tasted like hell: huge amounts of rice, almost no filling, completely dry. I bought it in Euroopt, several times it was even tastier there. Disappointed, I do not recommend it
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Алевтина С.
Level 4 Local Expert
March 27
We really love sushi here. Always delicious and fresh
There has never been any delay and waiting
Ready on time
Thanks
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Арсений Коледа
Level 4 Local Expert
November 5, 2023
I always order here , they bring it quickly and efficiently .Very large selection and reasonable prices. I recommend.
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Юлия Л.
Level 2 Local Expert
March 30
Always fresh and the most delicious rolls!!!
Fast and high-quality, and most importantly delicious!
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Альбина Т.
Level 4 Local Expert
July 18, 2023
Начнем с того, суши просто отвратительные! Их невозможно есть: сплошной майонез, от рыбы там одно название и вонь, скручены плохо, постоянно разваливаются, а внешний вид вообще оставляет желать лучшего.
Заказали сет на 64шт ,из которых 35шт отправились в мусорку. Надеемся обойтись без отравления.
Курьер был не особо вежлив,мы подошли к нему на улице забрать наш заказ, а он даже не удостоверился тем ли людям отдает его.
Вечер испорчен. Не понимаем как вообще данное заведение еще не прикрыли.
Категорически не рекомендуем к заказу!!!!!
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Rastaman Nova
Level 6 Local Expert
April 9
Sushi is just a bomb💣
I recommend cooking quickly and efficiently
Everything is just great!
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Анастасия Гончарова
Level 2 Local Expert
April 29, 2023
Было странно услышать в свой адрес, что я "нахалка", когда заходишь в заведение, говоришь "здравствуйте" и просишь отдать заказ, а в ответ, девушка как говорила по телефону, так дальше по нему и разговаривает + всем своим видом показывая, как ей не понравилось, что я ее оторвала от разговора, вместо того, чтобы просто сказать "извините" и нормально обслужить покупателя.
К сожалению не могу оставить еще один отзыв про данное заведение, поэтому допишу к предыдущему отзыву.
Не так давно муж заказал опять в данном заведение суши на вынос, так сказать, дали второй шанс. Но увы.
В одном из ролов попался приличный осколок толи стекла, толи пластика!!!
Это самое худшее заведения города!
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Дмитрий И.
Level 5 Local Expert
March 22
I ordered a set of "Warm" for pickup, it was really warm and delicious.
The order was quickly prepared!
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Diana P.
Level 2 Local Expert
October 26, 2023
Very tasty 🫶🏻
The order was quickly delivered , everything was very fresh .
Hot rolls - separate love
Thank you
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Ольга С.
Level 5 Local Expert
September 25
The delivery was delayed for an hour, while they said they could only give a discount on the next order.
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андрей шуленко
Level 2 Local Expert
August 27
I recommend very tasty especially baked sushi.
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Сергей А.
Level 4 Local Expert
October 31, 2023
The store refused to accept the order. I arrived at 22:25, but the seller categorically claimed that it was already 22:30 and he would not accept orders. Although the working hours are specified until 23:00. I strongly do not recommend this store. The service is disgusting.
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Светлана О.
Level 3 Local Expert
February 13
It is convenient to pick up sushi at home. The promotion on Tuesdays is super! A large selection of rolls and sushi.
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daniil maksimov
Level 11 Local Expert
November 14, 2022
Ничего особенного по вкусу и качеству, цена, считаю, слегка завышена. Заказывал непосредственно на точке возле метро Грушевке - лучше бы доставку оформил и не видел место, где они готовят. Запахи неприятные, грязновато. Одновременно с готовкой делают в помещении ремонт, сильный запах краски. Но в конечном итоге все обошлось - после роллов никому не было плохо, не отравились). Время ожидания существенно больше, чем было заявлено сотрудником, принявшим заказ
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Юрий
Level 5 Local Expert
March 31, 2023
Сомнительная организация не советую сюда обращаться!!!!! Заказали сет с доставкой.По мимо стоимости самого сета ~ 37 BYN было указано 7 BYN за доставку у улововленный промежуток времени. Курьер задержался на час пришлось звонить уточнять время и где его носит , на что получили ответ что заказы мол в разные стороны ждите еще минут 20. Качество еды так же оказалось посредственным на троечку. Цены как и у всех - а качество еды обслуживания отвратительное !!!