Service problems — Queues: During peak hours (weekends, lunchtime), the waiting time reaches 20-30 minutes due to the small number of open windows. — Rudeness of the staff: "The employee showed irritation, as if I were taking up his time." Terminals for replenishing the phone balance or accepting cash periodically freeze

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Alina E.

Level 5 Local Expert

The queue for currency exchange starts from 30 people on a weekday evening. By the way, it's an hour to wait at least. The priority for discussion at the ticket office is not those who took the ticket there, but those who are not immediately served at the ticket office. And accordingly, these people will be served immediately, and then only the queue reaches those who took the ticket to the cashier.

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Juicy Pussy

Level 7 Local Expert

I don't know the name of the young "guy" with glasses who works in this translation department, but the attitude towards clients is as rude as possible. Without a word, he snatched my passport out of my hands, without explaining the reason, he said that I would not receive the money. I don't want to show my bad side, but he was acting like an arrogant bastard, talking to you like you're worthless, and he's the king here.

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