Technocity
Address
Business hours
Closed until 9:00 AM
Directions
Vulica Gagaryna
350 m
Features
Credit card payment
Wi-Fi
Kaspi Red
Installation
House calls
Warranty center
Warranty repair
Service maintenance
Guarantee
Petfriendly:allowed with cats and dogs
Repair of equipment:TV, monitors, audio equipment, video equipment, headphones
Wheelchair accessibility:unavailable
Payment method:discounts on services preferential categories, prepayment, postpay, cash, payment by card, bank transfer, installment, cashless payment
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65 reviews
July 5
On 21.06, the multivark was repaired under warranty with such a problem: the lid of the multivark was completely filled with water (although there was about 1 liter of water in the bowl) and it did not turn on after that. 25.06 returned, repaired. The next day I put it on cooking exactly according to the same scheme: about a liter of water, the same regime. The result was the same — all the water on the lid, except that it remained functional (apparently the fuse was simply soldered out).
On the same day, he took it back to the SC. He clearly explained that the problem remained, showed a photo of the result, and left this photo to the administrator. A couple of days later, an SMS arrives — the defect has not appeared. I came to the SC, began to be interested in how they checked, and so on. The administrator couldn't really answer any questions, she was talking with such a subtext that I was stupid. She offered to come after the holiday, the master will be on site and I will cook cereals with him on the right program (what kind of nonsense is this?).
A day later, in order not to go in vain, I called the service's contact phone number. The receptionist handed the phone to the master.
An approximate dialogue with the master:
I: I received an SMS with the text that the defect did not appear. Please tell me which of the 20+ programs you checked for and how it matched the one I have a problem with.
Master: I selected the program and checked, the defect did not appear.
Me: why didn't they specify which program I had a defect on, she's not the only one there?
Master: * there was no answer to this question *.
Me: Will you re-check?
Master: No.
Me: Why? I have a malfunction.
Master: I checked it out. If you want, shoot the video as it was and on what program.
Me: I left a photo to the administrator with the result, no one specified about the program. What will be the difference in your actions if I take a video of the process or if you look at the photo and hear the problem from the words?
Master: There was no logical answer to this. There was something like I checked, there is no defect*
Master: Try to pour less water.
Me: There was about a liter of water in a five-liter bowl.
Master: Well, a couple of drops splashed out, don't you like it?
Me: Do you think that when all the water has leaked out on the lid, is this normal?
Master: I'm not a cook, I don't know.
Further dialogue did not lead to anything. There were all the same "brilliant and adequate" answers from the so-called "master".
Bottom line: The device has a defect. No one was interested in the photo left, in any program that had a defect, or in anything. The master of 20+ programs poked one of the most harmless (soup, it turned out in the dialogue) and the defect did not appear. I understand that warranty repairs do not bring profit, but I did not expect to see such unprofessionalism and negligence from both the master and the administrator.
See original · Русский
1
October 2
I've been here twice, applied for a smartphone warranty. Within 3 days, they answered the phone call and issued an act of factory marriage. I knew this would happen, the bullets are defective. The staff is always polite, always came out at the request of a specialist, communicated with them. No paperwork involved. Top class
See original · Русский
September 20
I was repairing a radiotelephone
After 3 weeks of waiting (2 weeks for diagnosis are stated in the coupon), there is no news.
Since the call and the repeated visit to the service did not add any specifics on the time of diagnosis and repair, I refused the application.
It is possible that things are faster with other equipment.
See original · Русский