At 19 o'clock I came up and stood in line. At 19:10, it was the turn of the man (standing in front of me) who had long-term transactions/payments. In total, 19:20, the operator prints the last receipts, at this time I already see that he puts a sign "Tech.break 19:20 - 19:40". The man does not have time to move away from the cash register, and I approach her, as with a slight movement of my hand, the blinds close with lightning speed. I didn't even have time to look at the face of the girl, let alone ask something. I agree that there is a technical break, but it was possible to quickly accept the 2 remaining people. Well, even if it was impossible, was it really difficult to warn in advance that the operations were long and that a break was coming soon, and that most likely we would not get to her until 19:20. I do not understand) I wish this girl to get into a similar situation when she will not be silently provided with a service that she will really need) 01/18/2023 Regarding the rates, they are often higher than in other banks

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Юрий

Level 5 Local Expert

A wife on maternity leave with a small child asked to top up her bank card. The principle or rules are not to top up your wife's card!!! But I'm not withdrawing money and depositing it!!! conclusion the wife must walk in the cold with a small child to put the unfortunate 100 rubles. It feels like some rules are more expensive than their customers. Therefore, we will switch to Alfa-Bank, where you can replenish without any problems, without any hemorrhoids, at any time of the day or night, and terminate the contract in the near future and switch the contract with another bank. ((Thank you))

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Снежана Дроздовская

Level 4 Local Expert

Terrible service . I came to change the currency in dollars and euros , at first they said there was nothing to give , there was no change , then they counted , they said to give 3.55 in change, then they could safely give the amount in pieces of paper . After going for coins, they told me there was nothing to give money with , there were no coins, they would only accept dollars or euros to choose from, taking into account that they said something completely different initially.In case of indignation, one answer is "what will I do". And it was all before 9 p.m. 🤦🏾♀️ Put qualified workers in the workplace , not those who count the change on a calculator and on a piece of paper .

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