Tenge Bank
Directions
Oybek
870 m
Kichik Mirobod ko'chasi
231 m
Features
Wi-Fi
Personal banking
Services for corporate clients
Remote service for entities by the web interface
Remote service for entities with installed app/no web interface
ATM
Identification
Business lending
Self-service area 24h
Additional features:payments to charities, payment of commercial tv, payment of fines stsi, payment of education, payment of communal services, payment of internet access, payment of phone
Payment method:cash, payment by card, bank transfer, installment, cashless payment, making a loan
Office type:for corporate clients, for entrepreneurs, small and medium business, for private persons, mixed service office
Issued credit cards:Eurocard/Mastercard
Information verified by owner
36 reviews
November 8
I want to warn all current and future clients of Tenge Bank: this is the worst consumer experience I have ever had. Here is a list of outrageous situations that I had to face:
1. Blocking of all cards due to a bank error. In 2022, my cards were blocked through the IIB due to some 50 thousand soums. The most shocking thing is that an error occurred in the banking application: when withdrawing funds from the deposit, the amount was not debited from the account, but the money ended up on the card. The bank regarded this as theft, sent a notification to the IIB, after which they blocked all my cards, including cards from other banks, and absolutely all my funds remained blocked. Only an appeal to the president's portal helped unlock access. At the time of this blocking, I also lost access to the Uzum Bank application, and since I did not check the restoration of access, I remain blocked in it until now. For some reason, I decided to give Tenge Bank a second chance, believing that it was an isolated mistake. As it turned out, in vain.
2. Recurring system errors and ignoring client requests. A few days ago, the system crashed again. When transferring via p2p from HUMO to UZCARD, the money was successfully credited to the UZCARD card, and HUMO was debited accordingly. After a while, I receive a "cancellation of the transaction" and the funds debited from the HUMO card from which I transferred the funds returned, as if the transaction had been canceled, but they remained on the UZCARD card. As a result, I still have an excess amount of 270 thousand soums on my card. I decided to call the call center -- I was waiting for a response from the operator for half an hour, then a multi-day correspondence via a Telegram bot with the most incompetent tech support, where each new response came two days later and consisted of the same type “Has the problem been fixed?And each time I patiently answered ”No.“ At the moment, my application is still pending, and not a word from the bank.
3. Unacceptable service in the department. Today I applied to the branch near the Rossiya Hotel. The staff work so slowly that each customer waits for service for half an hour. If someone leaves without waiting for their turn, they delay for 10 minutes before calling the next customer. It was only when I literally stood over the operator's soul that he began to let customers through faster — 5-10 seconds at a time. Why was it impossible to do this from the very beginning and respect people's time? And when it came to the cashier, when she saw the amount I wanted to cash out, she snorted, as if to demonstrate her disdain. The only bright moment was communicating with the guard, who helped me find a bag for cash. Special thanks to him.
A logical question arises: does anyone control this behavior? Or have they taken such a "high" position that they can afford to disregard customers? And does this branch really belong to the Kazakh bank Halyk Bank? It's a shame for such a bank.
See original · Русский
September 25
The bank is disgusting in service. I want to explain to people that you are not a government organization, you must be customer-oriented!!! And not when you have kilometer-long queues of people, and a bank employee leaves for lunch, and the one who comes out instead begins to take a completely different queue. The question is, what should people do who have been standing in your queue for an hour?! When asked where the administrator or manager was, they replied that there was no one (I want to note that it was not lunchtime yet) and said that they could not help in any way.
See original · Русский
July 4
The worst bank for a non-resident of the Russian Federation.
It is impossible to complete identification online and use the application, you just need to go to the department. The department issues an application for identification and every other day you can only use the application. The laugh is that everything has to be repeated again when the application is updated, and this happens once every 2 months, because online registration completely flies off. I do not recommend foreigners to work with this bank
See original · Русский
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