Tenge Bank
35 reviews
November 8
I want to warn all current and future clients of Tenge Bank: this is the worst consumer experience I have ever had. Here is a list of outrageous situations that I had to face:
1. Blocking of all cards due to a bank error. In 2022, my cards were blocked through the IIB due to some 50 thousand soums. The most shocking thing is that an error occurred in the banking application: when withdrawing funds from the deposit, the amount was not debited from the account, but the money ended up on the card. The bank regarded this as theft, sent a notification to the IIB, after which they blocked all my cards, including cards from other banks, and absolutely all my funds remained blocked. Only an appeal to the president's portal helped unlock access. At the time of this blocking, I also lost access to the Uzum Bank application, and since I did not check the restoration of access, I remain blocked in it until now. For some reason, I decided to give Tenge Bank a second chance, believing that it was an isolated mistake. As it turned out, in vain.
2. Recurring system errors and ignoring client requests. A few days ago, the system crashed again. When transferring via p2p from HUMO to UZCARD, the money was successfully credited to the UZCARD card, and HUMO was debited accordingly. After a while, I receive a "cancellation of the transaction" and the funds debited from the HUMO card from which I transferred the funds returned, as if the transaction had been canceled, but they remained on the UZCARD card. As a result, I still have an excess amount of 270 thousand soums on my card. I decided to call the call center -- I was waiting for a response from the operator for half an hour, then a multi-day correspondence via a Telegram bot with the most incompetent tech support, where each new response came two days later and consisted of the same type “Has the problem been fixed?And each time I patiently answered ”No.“ At the moment, my application is still pending, and not a word from the bank.
3. Unacceptable service in the department. Today I applied to the branch near the Rossiya Hotel. The staff work so slowly that each customer waits for service for half an hour. If someone leaves without waiting for their turn, they delay for 10 minutes before calling the next customer. It was only when I literally stood over the operator's soul that he began to let customers through faster — 5-10 seconds at a time. Why was it impossible to do this from the very beginning and respect people's time? And when it came to the cashier, when she saw the amount I wanted to cash out, she snorted, as if to demonstrate her disdain. The only bright moment was communicating with the guard, who helped me find a bag for cash. Special thanks to him.
A logical question arises: does anyone control this behavior? Or have they taken such a "high" position that they can afford to disregard customers? And does this branch really belong to the Kazakh bank Halyk Bank? It's a shame for such a bank.
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September 25
The bank is disgusting in service. I want to explain to people that you are not a government organization, you must be customer-oriented!!! And not when you have kilometer-long queues of people, and a bank employee leaves for lunch, and the one who comes out instead begins to take a completely different queue. The question is, what should people do who have been standing in your queue for an hour?! When asked where the administrator or manager was, they replied that there was no one (I want to note that it was not lunchtime yet) and said that they could not help in any way.
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October 17
You will not find such a disgusting service even at the Russian post.
We waited 1 hour to exchange the currency, after which both exchange windows suddenly went on break. When asked about the notification before the break, the woman from the 1st window told me that she had just left lunch and did not know that she would have a break for 30 minutes now👌
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May 15
The electronic queue is practically broken, one window "works", while you need to wait for an hour, and most of the time the woman calls the departed people (because no one can wait that long), so even she does not actually work, but sits stupidly.
In addition, some characters are served without a queue for some reason, and from this she finally stops moving
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2
October 24
The staff is not friendly, not friendly, long service. There is no normal communication. The exchanger is generally a separate story.
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1
February 27
Hello everyone, yes, there are a lot of people in the queue, but the queue passes very quickly, the staff are very competent and kindly answer the necessary questions, excellent, I really liked it
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May 26
Very friendly and qualified staff
There are p left
I recommend a pleasant impression of this bank
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1
August 23
The slowest bank! Just change the currency, you have to wait an hour or more! The staff's treatment is good, but the speed of service is no good!
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1
July 12
The website says about car loans. But it is not specified that only Chevrolet. And not any other brands. The system also did not work after arrival.
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1
August 26
I opened the bank card, the wait was quite long, the manager's uncertain answers (we can do it, we can't, it's unclear). There is no notification that the card is ready. There are no instructions or any comments on how to activate it. It was printed crookedly. It is impossible to get through to the CC. The "call me back" function worked after 4 hours, when the question was no longer relevant.
The only thanks are to the same manager who answered in the BOS.
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July 7, 2023
Самый худший и ужасный банк какой я тока знаю. Ждала ЧАС чтобы обменять деньги, в итоге меня -клиента обменный пункт так и НЕ обслужил !!! Мол если меня нет в системе то она не может мне обменять деньги и вообще оказалось у неё НЕТ ВРЕМЕНИ искать меня и поросила ЕЩЁ ПОЛ ЧАСА пока не придут другие сотрудники!!!!!!Я не поняла они работают чтобы все клиенты збижали от них ?!! Я была в этом банке 4 раза. Только как то давно единственная раз мне посчастливилось обменять какие-то 100$ и то с горьем пополам. НЕ РЕКОМЕНДУЮ!!!
3
1
June 24
If you want to change the currency and wait in line for more than 30 - 60 minutes, then this bank is exactly for you
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1
November 10, 2023
The work of the bank is not established. It is possible to get a card only in window 1. She's a cash register, where the queue is eternal. Receiving cards without a queue, in fact, to receive a card without a queue, you need to defend an hour. The slowest woman works here.
Otherwise, everything is fine.
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2
1
January 7
Like it. Working with clients is attentive and professional. I had problems with the application, which helped me solve in a short time.
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1
September 4, 2023
Банк отличный. Очен приветливые сотрудники. И ставки по кредитам более доступные. Но так как банк частный надо чут-чут снизить требование для получения денежных средств. Как то так.
2
May 6
Terrible service speed. You need to wait an hour just to exchange money at the cash desk! I will not recommend it to anyone, choose other banks.
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3
December 10, 2023
I liked what I needed on the ticket and even if there is a ticket, they are waiting for those who are not there in principle. But because of that, I had to wait an extra hour.
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2
March 5
I had to get a Western union transfer, I got an amazing answer - and the employee who is doing this on vacation. Kindergarten.
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2
August 29, 2022
Отвратительный банк !!! Персонал вообще не работоспособный. Закинули деньги на вклад не большую сумму (200 000 сум) деньги сняли транзакции не прошли . Не на карте не на вкладе нету их! Обратились в банк филиал, центральный банк , в тех поддержку , в коол центр ! Четыре дня прошло а проблема не решена . Футболят туда сюда друг к другу . Сидим на пятый день в банке час и нам каждые 10 минут говорят подождать 10 минут. Зашли к руководству : нам сказали что решат после обеда ! Подождем, посмотрим что будет.
Доверия никакого. Не советую доверять большие суммы денег этому банку !
Руководители банка обратите на это внимание!!
1
1
September 14
A good bank, a very good approach to people
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September 6, 2023
худший банк, лучше бы здесь не открывали здесь филиал. Вроде живем в 21 веке, год разивитие информационных технологий но до сих пор требуют паспорт при обмене доллара в сумах. Позор!
2
May 2
A very good department. Employees really help and understand what they are doing.
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August 12
The card was not made in 10 days
I didn't like it.
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September 28, 2023
Quickly. The Mastercard card was issued in 5 minutes, but the truth is the Uzcard and Humo cards - they promised to call, but in the end they did not come by themselves yet - they did not call.
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1
June 20, 2023
Самый ужасный банк!!!! Создают искусственную очередь докапываясь до клиентов! Чтобы обменять деньги простояли в очереди более 2х часов!
1
October 25, 2023
A small queue, but the staff is cool, polite
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1
February 21
Good service. Friendly staff.
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1
April 19
The service leaves much to be desired
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1
March 10
Hodimlarni muomilasi ustida ishlash kerak,
Klientlar bilan ishi yo’q
January 22
Polite staff ..thanks..
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1
April 15, 2023
Современная обстановка в Банке. Приветливые сотрудники.
1
December 23, 2023
👍Very well served
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1
November 26, 2023
A very good bank
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1
August 27, 2023
Обслуживание класс
1
February 27
👍
1