Terminal 1

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Edwin Park

Level 3 Local Expert

slow and uncomfortable. no sign or will to improve.

Денис Ситников

Level 11 Local Expert

I really liked the airport! Modern, spacious and conveniently organized. Everything is clean, nice and tidy. I was pleased with the quick control and clear navigation — it's easy to find the right exit or service. The infrastructure is at the same level: there are cafes, shops, comfortable waiting areas. I am especially pleased that the staff is polite and ready to help. I would like to mention the architecture and atmosphere separately — it feels like this is the face of the capital. One of the nicest airports I've ever been to!

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Михаил А.

Level 22 Local Expert

Excellent international terminal, new, clean, beautiful. Registration is on the ground floor, border control, security and access to the "clean" zone are on the second floor. Next, there are plenty of seats, duty-free with local chocolate, sweets, alcohol, cafes and restaurants with good prices are located on the floor above

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Андрей З.

Level 4 Local Expert

October 11. The flight departs at 6 a.m. from the international terminal. Passport control - 20 min. There were two lines open at 4:20 a.m. to pass the security check. A huge queue. The 3rd line was opened after 10 minutes. As a result, there are still 20 minutes to pass the inspection. Very, very slow! The organization is bad.

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Alibek I.

Level 4 Local Expert

This is not the first time we have flown from this airport on an overseas vacation. The staff is normal, the prices in the cafe are not cheap. There are enough places to wait. Readable and understandable exit directions

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Илья Ильин

Level 13 Local Expert

Waiting for passport control takes forever Put in 5 extra hours They're not even in a hurry. UPD: After a long, more than 30 minutes, control and inspection, I noticed that the speakers were the CHEAPEST, what the dispatcher says is NOT CLEAR from the word AT ALL! Listen to the video It's a complete disgrace! By the way, the same story happened at passport control upon arrival.. Do something about it.. Listen to me

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Сергей М.

Level 10 Local Expert

A wonderful airport, special thanks to the chef of the business hall Anatoly and the bartender Alimzhan. The first for the excellent hodgepodge and baked veal, the second for good service. It is very tasty and comfortable. The management wishes to give the guys a good bonus before the new year!

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Ада Набока

Level 14 Local Expert

Not Sheremetyevo. There is no scoreboard or working outlets in the waiting room. The terminal is small. It makes no sense to arrive too early. One stage of the inspection.

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Виктория Ламм

Level 17 Local Expert

The airport is great, the local food is delicious, there are no queues, everything is beautiful

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Дмитрий

Level 14 Local Expert

The new terminal is beautiful. Everything is fresh inside. But the work is not very well-established yet. Example: the status of the flight is “Boarding", people are going to the gate, get in line, and the plane turns out not to have arrived yet. Arrived 20-25 minutes later. Then passengers were dropped off, luggage was unloaded, and cleaning was done. At some point, the status changed to "boarding closed". After another 20 minutes, the landing really began. But the status on the scoreboard did not change.

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Екатерина

Level 11 Local Expert

Round-the-clock exchanger at an excellent exchange rate! Clean, comfortable. But electronic registration at a limited control is available only for residents

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Мурат Т

Level 3 Local Expert

Everything is organized - passing through border control and baggage collection without problems and promptly.

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Гульнара Медеубаева

Level 7 Local Expert

A good terminal, everything is clear where to go, there is always someone to ask if something is unclear.

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Zhuldyz Zhanaidarova

Level 10 Local Expert

Nice and comfortable! Everything is there for a comfortable check-in, there is a place where you can relax, there is a place to eat, everything is great!

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МР

Level 4 Local Expert

The VIP lounge is a complete indifference to customers! At the reception, they do not answer the phone for hours or talk to you as if you had come to an appointment at a rural clinic, and not in a comfortable VIP room. Complete lack of customer orientation. I don't recommend it.

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Сергей Мельничук

Level 16 Local Expert

It's a great hub, and I can safely recommend it for travel. There is a lot of transit from Russia, which is good news. Prices via Astana are cheaper than flying through Russian tour operators

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Евгения Шувалова

Level 5 Local Expert

Everything is convenient, nearby, you don't have to go around looking for a long time... SIM cards, currency exchange, information desk... taxi and bus stop...

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Катя

Level 5 Local Expert

Luggage was waiting for 1 hour 40 minutes. There are not so many flights, how they work is not clear. When they asked the airport staff questions, no one could help. For the first time I saw a situation where when they finally started handing out luggage, people applauded. But before that, of course, I had to fight to finally bring him. In general, the staff who deliver luggage work disgustingly.

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Ольга Злотникова

Level 10 Local Expert

Everything is located very conveniently, intuitively understandable, a large scoreboard with a schedule, a cafe and a toilet, a bus stop nearby (bus every 5-15 minutes), a taxi

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VVV

Level 19 Local Expert

The airport is normal. There are queues at the passport office, the rest is fine

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Фадеев Александр Сергеевич

Level 19 Local Expert

A good airport, restaurants and cafes are nice, courteous staff.

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KakosZ

Level 21 Local Expert

I am pleased to have a supermarket with a good selection and prices.

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Виктор

Level 22 Local Expert

An ordinary airport, small and compact

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Виталий Сургаев

Level 17 Local Expert

The airport has become bigger due to the new terminal.

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Ходячий позитив

Level 13 Local Expert

The airport is good only at the local level, of course, it does not reach the international level, I would like to be proud of it.

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Шынгыс Чина

Level 9 Local Expert

The staff is always polite, everything is clean! Of course I don 't know how the food is !

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Sher Djurabaev

Level 3 Local Expert

Comfortable. Only the border guards are unnecessarily harsh.

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Владимир Иванов

Level 11 Local Expert

One of the nicest airports is very pleasant and the service is ask for the answer right away, as for passengers and guests

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Alisher Sabyr

Level 13 Local Expert

Terminals are not adequate when Astana Airport was built, all kinds of violations, including Airport heating, were not thought out!!!!!! People are cold 🥶

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В В

Level 15 Local Expert

It's a good airport. And, most importantly, without the strange entrance procedures.

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Натали

Level 7 Local Expert

Everything is clear, understandable, clean, beautiful, neat

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Diana Guliyeva

Level 4 Local Expert

It's difficult to order a taxi for foreigners, especially if you don't have any cash. Unfortunately, it is not possible to download the application.

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Тынышбек Ролан

Level 4 Local Expert

Excellent terminal, tasteful, not like in Almaty

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Гули Хамиджанова

Level 8 Local Expert

It is a beautiful airport, but the waiting room is small and the dining room is expensive, but there is a shop where ready-made food is sold and the prices are reasonable

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Бекмурат Жунусов

Level 14 Local Expert

Everything is fine, but it was possible to redo the 15-minute zone when there are a lot of cars at the exit.

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Ruslan Sabalakov

Level 4 Local Expert

Very clean wonderful airport

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Салтанат Ахмеджанова

Level 6 Local Expert

The terminal always works, there are no problems

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александр д.

Level 4 Local Expert

Compact, concise, you won't get lost.

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Александр Ш.

Level 10 Local Expert

The spacious, bright terminal.

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Валери Григори

Level 10 Local Expert

Haroshi airport is small, you don't have to run a lot

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Алексей Кожевников

Level 12 Local Expert

Normally

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sakeny

Level 2 Local Expert

I was waiting at the taxi exit, the taxi driver saw my location and did not arrive. I called and didn 't get through to him ... I had to cancel the order

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Тимур А.

Level 7 Local Expert

A normal regular airport, everything you need is there

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Ольга Кузнецова

Level 17 Local Expert

I like everything, it's a good terminal

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Артём Б.

Level 2 Local Expert

It's sad to leave it

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Канат Кажибаев

Level 7 Local Expert

Nice, clean, comfortable. By 5*

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Галина Нагорная

Level 18 Local Expert

I liked everything.

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Vadim Semagin

Level 9 Local Expert

I wish you a speedy development of the capital's airport to a comfortable side and service.

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Ситникова Юлия

Level 6 Local Expert

Everything's fine

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Bolat Shotov

Level 7 Local Expert

Great

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Terminal 1

64 reviews