Nice hotel, the room is clean. The breakfasts are decent. But! Unfortunately, the service is not up to par. Every time, I had to beg for bathrobes in order to go down to the SPA. Every evening, the robes were taken away (and with our belongings in their pockets), but no new ones were brought. They called the reception, waited a long time, and eventually received their robes without a belt, or one instead of two. In general, there seems to be a shortage of them))) we booked several rooms (we went with a group of friends) and there was one person in each of the two rooms. At the reception, without any embarrassment, they were offered to combine into one room, saying why would you live in one? and our reservation was non-refundable, that is, we paid for two rooms, but they say you live in one ? for me, even the question is unacceptable. Well, there were a lot of other jokes with the staff. And I liked the hotel itself .

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Андрей Бабенков

Level 10 Local Expert

We arrived before check-in, we were offered to pay extra and check in earlier. We booked for 2 people, but at the reception we agreed that the three of us would spend the night in the room. Big + we were passing through with a dog, she was also allowed into the room. The breakfast buffet is normal. Fresh juices are available for an additional fee. There is a sauna, a swimming pool (access only if you have a swimming cap), a gym, a spa area. I liked everything.

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Mishel Vinogradov

Level 6 Local Expert

This is clearly not 5*. The location is great, but the rest, of course, does not match the number of stars. The main complaint is the cleanliness and cleaning of the room. Full economy class food and breakfast.

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The Craton

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17 reviews