Clean, polite staff, good cuisine, excellent spa complex ,convenient Parking, amazing view from the rooms near the embankment 20 minutes walk and you are in the center of the mosque around which there are shopping shops
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1
Алла Ф.
Level 2 Local Expert
September 1
The hotel is not worth the declared 5 stars. Yes, close to the airport. The territory and the hotel itself are more or less a beautiful wrapper. A two-bed room is the size of the norms. The window was broken and wouldn't close completely. We lived in it for a week at the end of August. Two times there were drops with water, when you stand soapy and then the water finishes! It's very unpleasant. They cleaned for 2. Only made the bed, took out the trash and changed the towels. That's all. They didn't sweep or vacuum. There was hair all over the room and crumbs from food. Tea accessories and appliances were missing. The worst thing is the staff. They don't speak Russian, they don't speak English well and don't understand half of it. They are very incompetent and lazy. The first days were spent in the beach area, towels were taken at the spa, and water was also poured into bottles from a cooler by the pool. On the 4th day of your stay at the reception of the spa center, they refused to give out towels! They told me to take towels from the room. How do they imagine such a thing! Having one shower towel, I have to put it on a dirty sunbed, and then use it in the room after the shower after the pool. I said it was unacceptable, after which they asked for money for this towel!!!! Further-more. The cleaning lady of the spa saw that I was pouring water from the cooler into a bottle and started telling me off that I had no right to collect water here!!!! And she wouldn't let me get to the elevator!!!! I had a wild desire to pour this water under her feet. Question: who is this water and towels intended for??? On the final day of the stay, the weather was bad and when the sun came out after 16:00, many went to bask in the sun and swim in the pool. But at 17:30 (although before that we had been lying quietly until 19:00 and longer), we were asked to leave the pool!!!! Like they need to get out! The breakfasts are meager and about nothing! For an additional fee, the buffet lunch was even sadder than the breakfasts!
I do not recommend this hotel, although many people come there for work and for various conferences, so you do not have to choose (as in our case). I am very tolerant and not pretentious. I don't demand much and am always polite to the staff! But such a boorish attitude of the staff towards the guests shocked me!
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2
Светлана Б
Level 16 Local Expert
May 30
A super hotel! Everything is great! Only very slow people work in the restaurant. The order was waited for 1.5 hours. The prices are not humane. And the location is very cool..The sea is nearby. The metro is 200 meters away. Everything is fine!