The Republican center for research and practice in otolaryngology

4.7

703 ratings

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Ksenia Sl

Level 3 Local Expert

It was as comfortable as possible to receive treatment at this institution. The staff is very polite. They will always help if necessary. There were questions about the waiting time for a seat to be vacated in the chamber. The influx of people is very large (which shows the relevance of the center). However, the operation was carried out on time, and the place in the ward was also vacated on time. Don't worry if you wait for a long time. The medical staff is doing everything possible to make everything go smoothly. Nothing will change with the additional pressure from your side. Perhaps it was such overly nervous patients who gave a little negativity. Please be patient. I would like to express my deep gratitude to surgeon Dmitry Alexandrovich Maltsev. He is a very reserved man, literally exuding calmness and confidence in his abilities. There was no anxiety at all before and after the operation. I'm currently undergoing rehabilitation. Everything is going smoothly. thank you very much!

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Дарья Ковалёва

Level 2 Local Expert

I was at the day hospital and was delighted! I would like to express my gratitude to Olga Lazarchuk, Natalia Mikhailovna Zelenovskaya and Olga Arseevna Kosyak for all their professionalism and assistance. She was admitted to the hospital with a high degree of stuttering, but at the end of the hospital she was completely delighted with the result, was able to cope with self-control and reduce stuttering to the very minimum! I am very pleased and thank you for all the work done by these professionals!!

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Юлия М.

Level 2 Local Expert

I would like to express my gratitude to Ermine Ivan Ivanovich for his invaluable help in treatment, for his responsiveness and tremendous support! Thanks for Your attention, for honesty and openness. You are an excellent doctor, the best specialist and just a good person! Treat each patient like a family, find a special approach. You admire your dedication to your favorite business!

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Галина К.

Level 2 Local Expert

I was also not happy with the long wait on the phone for a conversation with the registrar, but everything became understandable after talking with Alesya. I needed to undergo an examination for MREK. And ALESYA, patiently listening to my problems, chose the right time for my appointments twice, trying to reduce the intervals between appointments in 5 rooms. Correctly, without reproaching me for not warning me the first time that I needed coupons after March 20th. Dear administration of the dispensary, thank you for choosing the staff for the registry. The correct phrase is "the theater begins with a hanger." And the dispensary is from the registry. I wish all the visitors to be as satisfied as I am. I ask you to financially encourage registrar Alyosha for her restraint, tact, and desire to "hear" and help everyone.

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Дмитрий К.

Level 4 Local Expert

She was treated at a day hospital. I would like to express my gratitude to Anna Yurievna Podrez, a doctor, for her high professionalism, sensitive and attentive attitude. I would also like to thank all the staff.

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Татьяна Романович

Level 2 Local Expert

We visited the ENT doctor E. Lukashevich today, the examination was carried out for a fee, to be honest, I am shocked by the arrogance, rudeness and examination!!!! Without really explaining anything, she talked down to the lowest stratum of the population, as if we had come to beg..without explanation or explanation, to climb into the patient's nose with an endoscope, and having received the patient's refusal with nerves and rudeness to continue the examination.I do not recommend contacting this specialist.It was a paid reception)))) I can imagine what she does for free. I really regret the time, money, and spoiled mood.

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Марина Хейн

Level 4 Local Expert

It's a terrible place, we came from another city and stood in line for 3 hours. There's also an incompetent salesman in their store. A client came to give them money, and she was on the phone talking. Even seeing my interest and expectant look, Madame at the cash register did not stop talking. I waited 5 minutes and left, I didn't see a worse salesman, I would have fired the director right away.

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220720 Dolmat Boris

Level 3 Local Expert

Today, June 11th, 2025 I called the registry office of the center to receive a coupon for a doctor Kostyuk N. Y. The registrar's answer is the 5th number in the queue. It starts from 10.10 MIN TO 11.19.When my number 1 in the queue was announced, I was disconnected. The Center's secretary's phone is not responding. Why is the work organized this way? Too bad, that's not enough to say. It's ugly! There are many people in my position. And there's no one to answer. The Ministry of Health is far away.. I'm waiting for a response from the director. Dolmat Boris Alekseevich.

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Максим З.

Level 4 Local Expert

I repeat, like many others: the operator's waiting time is position 15, after 7 minutes -13, after 10 minutes -12, i.e. theoretically, how much more time do I need to spend to ask a question? 50 minutes. I thought, okay, I'll email you, yeah, keep your pocket wide, that's how we'll answer you. The year was 2025, the era of IP telephony, globalization, and artificial intelligence.

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Наталья Жуковская

Level 15 Local Expert

On 17.01.2025, we were with a child at a doctor's appointment with Shibanov I. S. We would like to express our gratitude! To say that we were delighted is an understatement. An attentive doctor, knows his job, an approach to each child, told and showed everything. thank you! ❤️

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Анастасия Ж.

Level 3 Local Expert

Getting through to the reception desk is like a whole quest. You're on the phone for 40 minutes!!! It's just """, how so? What time do we live in? The queue is constantly jumping, then I'm in queue 10, then 8, then 11 - I ask how so? no one knows... And along the way, their system is like this.... position in queue No. 2 and with that 20 minutes of waiting to make an appointment (5 words of communication !!!)

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Трушный Digital

Level 7 Local Expert

I would like to express my gratitude to the doctors and the director of the RNPC for their professionalism, responsiveness and prompt resolution of our appeal and issue. Exactly a month ago, an operation was performed on an almost emergency basis to remove adenoids, bypass the eardrums and trim the tonsils by Dr. Tchaikovsky Vladimir Viktorovich and a team of other doctors, and our anesthesiologist was Dr. Evgeny Igorevich Polovikov. I thank each of them for their sensitive and attentive attitude to my 3-year-old daughter during and after the operation. My daughter's hearing was restored quite quickly, too, despite the serious intervention and long-term operation. I also want to express my gratitude to Nikolai Ivanovich, Director of the RNPC Greben, for not refusing us hospitalization at this Center. We have been seeing the Center's sign language specialist for more than a year and have already had eardrum bypass surgery twice. All doctors always inspire confidence and confidence that the child is in safe hands. Thanks to the entire RNPC team once again from our family. We wish prosperity to the institution, and grateful patients to the doctors and management. P.s. separately, I would like to say thank you to the girl doctor who unexpectedly gave my daughter a luminous ring after surgery. This surprise relieved the stress of what was happening and became a definite symbol of our daughter's courage. I bow low to all of you 🙏

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Александр Б.

Level 3 Local Expert

I came to get PAID audiometry for passing a medical commission for work. I came, paid, took an electronic ticket and waited in line for 2.5 hours. In response, I heard that we accept our patients from the clinic first. I do not recommend this institution to anyone.

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Tanya

Level 10 Local Expert

It is impossible to make a record. On the phone, recording is conducted only in a one-way format, that is, when they have a window, they recorded you and did not ask if the time was right (I'm already silent about the day). I said that I was from another city, that I would be in Minsk at 9 a.m., which means I was going home in the evening, I was booked for 15, 17.18 hours, how do I catch the train? should I probably spend the night at the train station or does your center provide overnight accommodation?! When asked to reconsider the time, I heard, why didn't you say that it didn't fit?! And you asked me if it was a convenient time, just wrote it down and notified me. Then she signed me up for 9 a.m.)) she probably thinks that I'm teleporting right from the train station to the center)) I don't understand how you work there at all! You can't write to you, only to foreign citizens, how is that?! People who don't hear at all, how should they communicate with you?! Foreigners can write to them with bread and salt, both diplomatically and in Belarusian. I don't understand, in general, how anyone can sign up there. A convenient center only for citizens of Minsk. The rest of them are tormented, especially when you have an MREC commission and you need several doctors. It is not realistic to pass in one day. Even for a fee. I think it was done on purpose so that at this stage people would give up. 3 months of commission in my clinic for nothing, if I had known that there was still such a quest, I would have immediately refused. In general, this is how everything works in our country. You seem to be disabled, but without disability. You go to a center that works with people with disabilities and the attitude is disgusting. Make an online recording, let people record themselves when it's convenient for them. And so minimize contact with your operators, who find it difficult to solve the recording problem. I gave up, I don't want to go any further. It is useless to fight the system when there is such a mess at all levels. The cherry on the cake! And so, in response to my claims, I was sent to contact the window of the unified treatment system))) People, how I sympathize with you all that there are those who need to go there vitally. Fortunately, I have a choice, I lived without the help of the state, and I will continue to live. The state has shown itself in every building of the city, behind those people who sit on its behalf. That's all.

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Ирина г.

Level 2 Local Expert

We would like to express our deep gratitude to the defectologist of the neuropsychiatric Department of the Russian National Research Center of Otolaryngology, Yana Alekseevna Samusevich! A specialist who knows her job, is very attentive to children, children run to her classes with joy!

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Darya

Level 5 Local Expert

Disgusting behavior at the reception desk with patients! 40 minutes of waiting on the phone, so that later the woman would talk with a boorish tone and annoyance that she had to do her job, and then she would hang up.

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Виолетта Пархоменко

Level 2 Local Expert

Good afternoon, to write me a review, and even more so not a very good one, you need to try very hard to bring it to such a peak. So on 07/26/2024, there was a call to this center to enroll the child in the VSWP. At the reception, I was told to read out what was written in the direction from the polyclinic and which polyclinic sent it. The direction indicated "ksvp + consultation of a surdologist" Minsk polyclinic, which is not a little important. I was told by an employee that the child will have to sleep at this time. Will September 12, 2024 at 12:30 be suitable? I said yes, because the child is sleeping at about this time. I arrived at this center on 09/12/2024, we were sent only to a surdologist, which then she said at the consultation that let's do an aoemetry, and said that we would have to wait about 2 months. To which I said, we were already waiting and when recording it was said that the child needed to have a CVP. The doctor sent us to the registry office because she did not see that we were enrolled in the VSWP, and told us to check with the registry. After that, the reception still confirmed to us that we were not registered for the vswp. The question is why then it was necessary to specify at what time the child would sleep when making an appointment by phone on 07/26/2024? They also clarified at the reception, since we are from Minsk, they do not immediately register for the vswp for the first time. It is the Minsk residents. Next, we were offered time only for the month of December!!! And then there was no time suitable for the child's sleep. That is, in fact, the child must wait at least 5 months! To have this procedure done to him ? Almost six months! The fact that you deprimate an employee will not make it easier for anyone. A child has to wait such a long time, just because you don't train employees! And it doesn't matter if the registrar is sitting for a year or 25 years and laughing maliciously in his face. First of all, this is the face of the center at least. Due to improper consultation, the child does not receive treatment in a timely manner. You leave only good reviews on your website

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Дарья Панюта

Level 4 Local Expert

The center is very good!The staff and doctors are polite, they will show and tell you everything!I had an operation here in 2012 in my opinion (they put a shunt in my right ear, removed the tonsils and adenoids).Everything went well, under anesthesia (in the direction).The palatala was good, now a lot of people also say that the center was good before and now! The prices for operations are crazy, of course, but it's worth it, because real specialists work here!To be honest, I don't remember who performed the operation, but the head of pediatric otorhinolaryngology was definitely at the operation. After the operation, they came for an examination every 2 months, and a year later it was time to get a shunt and one abnormal doctor told them to go to bed and remove it (I hope she no longer works and put 4 stars because of her), and another doctor (how familiar is the face, now he's the director, like-as I read) got it shunt without anesthesia and even gave it as a keepsake. Thank you very much who performed the operation on me, because then these doctors said that if they had not removed the tonsils (they had very strong pus on them), I would have stayed with the device for life ... thanks to the doctors in my city ... and then they helped!

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Дарья Д.

Level 4 Local Expert

Recording for your time does not mean anything. Stand in line at the reception, in front of you, those who are brought by doctors-relatives will pass to the reception in an echelon. Of the three windows of the registry, 2 are working, one accepts, apparently, those in white coats by the hand with relatives, in their free time - calls 1 coupon in 8 minutes, bravo! The chief physician should pay attention to this outright rudeness. They are called to the registry in turn, although it is obvious that those who came for the ordered coupons need to go to the registry faster! Then why is this division in the coupon issuing apparatus at all?! I haven't even reached the doctor yet - I've already got on a horse because of the incompetence of women at the registry!

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Катерина Короленя

Level 2 Local Expert

A doctor from God and a professional with a capital letter, audiologist Sinyakova Natalia Alexandrovna and a nurse from 310, who makes audiograms best of all! I have never seen such understanding, approach and humanity! I was lucky that I got into your hands and it was according to your recommendations that I had a stapedoplasty! Thank you very much! God bless you!

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М.

Level 8 Local Expert

Ermine Ivan Ivanovich, an excellent, talented doctor from God with golden hands.An excellent specialist in his field.My gratitude is sincere and boundless. I would like to wish you long years of successful medical practice, happy years of a prosperous life!And also In the same clinic there is a doctor, Artyom Arturovich Poddubny, I want to express my gratitude for his sensitivity, professionalism, and ability to convey everything to the patient correctly. He is a real angel in a white coat who does everything possible to make the patient feel comfortable.Thank you very much, to all the staff of this center!!!

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Вячеслав

Level 6 Local Expert

A completely deranged recording system. The time frame for a simple consultation is from 2 months. Record for cardiorespiratory monitoring using a separate number with only a voice box on it.

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Татьяна Шелодубова

Level 3 Local Expert

We were in hospital with a child this year in February . I want to say that there are just wonderful people working in this place in the psychoneurological department, I like everything here: from the janitor to the doctors. I would like to express my deep gratitude to the Head of the Comb, Svetlana Anatolyevna, and also to all speech therapists and a child psychologist. They are professionals in their field. They help many children to live a normal life. They helped us a lot in rehabilitation. We plan to come again in the future. The friendly staff is good, kind and really ready to help everyone. This place evokes only positive emotions in me.

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Iskander

Level 3 Local Expert

I had surgery on my right ear today, a very large choleostomy (more than 20 years of its "gadawau"), now I am lying in intensive care, no matter what, I am grateful not only to the attending doctor, he is immensely, but also to the whole center, you are just angels!!!! Thanks

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Владислав Жарко

Level 2 Local Expert

We were on our way from the hospital for an audiogram. Very polite and cultured service.

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Кира Денскевич

Level 5 Local Expert

I was lying there, well, I also want to thank the doctor who saw me when I was not in the hospital yet. Maltsev Dmitry Alexandrovich, a very good doctor! And I also came there to remove adenoids, and many thanks to those who removed my adenoids!! Photos from the hospital:

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Ирина Пролеслесковская

Level 3 Local Expert

I want to leave a review about the reception for insurance people pay money and sit under the cabinets for 2 hours, my client came to make an auditory sound in 1h20 minutes, only 2 people were called, and 5 people passed in the usual queue. It turns out that you will pay, but at the same time you will wait two hours for your turn. The conclusion is that the RNPC does not need such patients .I do not recommend contacting here for a fee.

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Сергей Щербович

Level 9 Local Expert

I want to express my gratitude to the doctors of the RNPC of Otolaryngology. They are true professionals in their field, provide highly qualified assistance and are always ready to meet the patient. Their attentiveness, competence and sensitivity to each patient arouses sincere respect and trust. However, unfortunately, the organization of the clinic's work in terms of waiting for admission leaves much to be desired. Long waiting times, and sometimes the incompatibility of doctors' schedules with patients' personal time, creates certain inconveniences. I am sure that the clinic administration will be able to solve this problem so that visiting the clinic becomes as comfortable as possible for all patients.

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Кирилл Дранец

Level 2 Local Expert

So, I am writing a review from the Hospital (children's department \ intensive care unit \ operating unit. The purpose of arrival at the hospital: removal of tonsils. Department (2nd floor). I immediately want to express my gratitude to the procedural team.to my sister, who gave painkillers with understanding and accuracy, and supported me in every possible way. Also a couple of honey workers.the staff, and his doctor (who performed the operation. When I had the operation, it was very painful, some honey.the staff did not show much attention to me, some doctors gave me injections to horror. They were forced to eat food from the dining room, despite the fact that in a terrible tone, they pumped glucose terribly. On the first day of the operation, they gave a terrible injection of an anesthetic, they just gave an injection to the wind. The teacher is generally something, the attitude is terrible, to go to the buffet, you have to wait until she finishes sitting on the phone, and only takes her to the buffet. It is necessary to go to the buffet, because there is terrible food in the dining room (about PP, and ground food in general I am silent). Hair, dirty, cold dishes just don't want to be perceived. There are only three normal meds in the department.sisters who can help with a clear word. There are children without parents in the department, from other cities, children are sick of being without parents, and such treatment is terrible for them. Intensive care unit: After the operation, I woke up in the intensive care unit, no one was sitting next to me, no one was controlling when I came out of anesthesia. I got up with a wild pain, with blood in my mouth, with a wild headache. No one came up to me, only when I started my postoperative voice, the cleaner came up to me and said that you were anesthetized, lick it. I'm telling the time, please at least tell me how much longer I have to lie here, and I was just ignored. Then they took me to my department, and it was only there that I began to think. the opera block: Surprisingly, when they brought me, they helped me a lot, calmed me down. They calmed me down in every possible way, joked, asked about me, it's a lot of fun before the operation. The anesthesiologist was also very good, it is very nice that there are such specialists. RNPC is rated two. Take care of yourself and your loved ones. Good luck to everyone!

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Дмитрий Зыков

Level 7 Local Expert

Just before the New Year, I had an operation here.I would like to express my gratitude to all the staff, nurses, nurses, doctors.A separate favor to the doctor is Cut by Anna Yurievna

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shidlovskaya.2004@mail.ru

Level 3 Local Expert

Please contact Svetlana Anatolyevna Greben! An excellent doctor who knows his job. He approaches his business with exceptional professionalism, kindness and understanding. Thank you for such a doctor!

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Karamel_asti

Level 9 Local Expert

Excellent Rnpc, I operate there, the doctors are good, Podrez A. I., Ermine I. I. The nurses are very good, the nurses are also nice people, they will never refuse, they will always help. In general, the center is good, very good. I like. Nice doctors. Thanks to them.

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Анжелика К.

Level 3 Local Expert

Very good and pleasant doctors, the attitude towards the child is wonderful, they try to find an approach. We were left with a good impression)

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Александр Рязанцев

Level 9 Local Expert

Yes, I was in the day hospital myself. With speech stuttering. It really helped that I would like to walk again.It was in the summer of 1992

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Татьяна С.

Level 8 Local Expert

An excellent hospital, I had surgery twice, my doctor is kind, responsive, competent and this is Tatyana Mikhailovna Kazachonok

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Лада Звонкая

Level 8 Local Expert

It was a long time ago. But recently there was a sister. She received very professional help. She got rid of the problem that she had. Thanks to our doctors.

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Леша' С

Level 10 Local Expert

A good hospital and polyclinic, attentive medical staff. I did the operation, good surgeons, clean and cozy, thank you all!

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Виктория Казача

Level 9 Local Expert

Excellent doctors, students, and interns.I treat my teeth with interns, yes, for a long time, but everything is as it should be, as according to the book.There are no complaints, and with anesthesia, if you want - without....any whim for your money😆

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Юлия Харитонова

Level 21 Local Expert

The place is good. We got a good doctor. But the administrator, she spoke rudely to me, accused me of something. Everything was raised in high tones. I asked because they are Russian and if they don't want to talk to me, they can switch with someone else who can speak professionally, she immediately said that you are that you are I don't divide anyone by nationality.

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solovei66

Level 10 Local Expert

Great doctors! I was at T.N. Butsenko's paid office, the diagnosis was made, the treatment was prescribed and the most important thing is that it helped! There was no queue, I came at the appointed time and just a couple of minutes later I was in the doctor's office, modern equipment, attentive and competent doctor, the cost is not high compared to private centers, but several times lower. Yes, there is a queue, you won't get in during the day, but you can sign up and get in a couple of weeks.

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Леонид Дударев

Level 3 Local Expert

I give 4 stars, my wife got a very good doctor, but there are some nuances, my wife said that she waited a very long time for the queue for an audiogram and an appointment with a doctor. I really wanted to make an electronic queue for an appointment with a doctor, as in the registry, so that I would come and press the button for an appointment with a doctor first and for an appointment with a doctor again, so as not to sit for half an hour under the office and to be called to the doctor by the coupon number.

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Tanya Goldizkaya

Level 5 Local Expert

I can't help but leave a word of thanks to the doctor, a hearing prosthetist, a specialist in his field.Drozd.B.A. For the first time in years of visiting this center.We saw the attention, responsibility, love and duty to our specialty.This young doctor has everything.What the patient wants to see when going to the appointment.I wish there were more such specialists and people (with a capital letter).

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ИванГригорьевич Мацак

Level 9 Local Expert

Everyone is a miracle worker, especially the doctor of the pleasant room Dmitry Alexandrovich Maltsev. The profession of his business. A neat, neat doctor of otorhinolaryngology, in addition to receiving, does the surgery himself!!!!!

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Екатерина Кондратенок

Level 2 Local Expert

We visited the clinic with the child twice, and both times I was very unhappy with the reception. More precisely, not even by the reception, but by the clinic's service. We visited three doctors - a speech therapist, a neurologist and a psychiatrist. Trash started initially, upon arrival at the registry, the girls at the registry are rude, rude, and answer questions with reluctance. First, we went to a speech therapist (I will not write the names, since it's not even about specific doctors, but about the general attitude and service) She yawned the whole reception , didn't even bother to cover her mouth with her hand , and in general didn't say anything sensible. Then we went to the neurologist, the doctor rewrote himself in a card everything that I brought from other institutions and based on this prescribed a course of treatment, and the last doctor was a psychiatrist, I could not properly describe the problem with which I arrived, since it was not an appointment, but a checkpoint, everyone came to the office they were not lazy, they interrupted, talked about personal topics, the doctor was constantly distracted, the nurse was talking very loudly with some other nurse who came to the office "on business" (the neurologist and speech therapist had such a situation, only to a lesser extent, everyone came in without knocking interrupted the reception), as a result, the doctor said that the neurologist prescribed the wrong treatment (!!!), but she prescribed another one, her treatment will be correct... Exactly according to the same scheme as the neurologist, the psychiatrist read all our conclusions from other medical centers and copied everything into her card.... After I finally managed to tell what I was worried about, all I heard from the doctor was that yes, such behavior takes place, but I did not say what to do..... I would really write it off as some kind of coincidence, but since we were in this center for the second time, and both times the situation was identical.... Perhaps the reason is that they would have been at the reception for free, according to the direction, perhaps if I had paid for the reception, then the attitude would have been different......

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Наталья

Level 6 Local Expert

If you can put up with queues to doctors, then queues at the reception are simply infuriating! If there are three windows in operation, each one opens in turn! One is working, two receptionists are walking, and she starts working with the look that she was torn from her lunch nap!

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Ольга Ковалева

Level 2 Local Expert

Today I was at an appointment with Dr. Andrushkova M.V. I have not seen such an attitude towards a patient for a long time.A very attentive and competent doctor, although a very young doctor.I want to wish the doctor good health and success in her work and, of course, female happiness

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Елена Минькевич

Level 3 Local Expert

The whole problem starts with the registry! The waiting time on the call to make an appointment is from seven minutes, in my case it is the least and so ten minutes. and even more so despite the fact that you are second in line When you arrive at the reception, there are "sleepy flies" working there, etc. you won't say.Do something about this situation

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Саша Сороко

Level 7 Local Expert

I was at a paid consultation, I was disappointed that I couldn't get there during the coupon, I was invited 30 minutes later. The consultation itself and the doctor left a pleasant impression.

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Байкал

Level 24 Local Expert

It's an old hospital, but there are super good specialists here. But it is very very difficult to get to them

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Kate

Level 9 Local Expert

In general, there are no questions to the center, everything was fine until I had a chance to cross paths with the doctor Podrez A.Y. Unfortunately, the doctor does not know how to communicate, and the concept of ethics is poorly familiar to her. I hope this is an isolated case.

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The Republican center for research and practice in otolaryngology

197 reviews