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Auezov Theater
420 m
Kurmangazy Street
152 m
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Type of tours:exotic, all types of tours, beach, cruises, safari
Country:UAE, Malta, Cuba, China, Indonesia, Egypt, Turkey, Vietnam, India, Sri Lanka, Spain, Cyprus
Payment method:prepayment, cash, payment by card, bank transfer
Regions of the world:Baltic and Scandinavia, Eastern Europe, Southern Europe, Northern Europe, Western Europe, Canada and USA, Central America, South America, South Africa, Equatorial Africa, North Africa, Middle East and Turkey, South-East Asia, Far east and Japan, Oceania and Australia
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23 reviews
February 9
This is the first time I have encountered such an unpleasant situation and I absolutely do not recommend this travel agency.
On January 15, we made an advance payment for a tour to Thailand — 507,000 tenge (half the cost). However, on January 17, it turned out that the hotel had not confirmed the availability of seats. The flight was supposed to take place on the night of January 17th to 18th, but I was informed about the lack of confirmation only after I started calling the travel agency myself.
According to the contract, the travel agency was obliged to offer an alternative option, given that we chose a 4-star hotel with a total cost of 1,000,000 tenge. However, the manager offered questionable options — 3-star hotels in the middle of the island and with an additional payment of 200,000 -300,000 tenge, which categorically did not suit us.
On January 17th, I applied for a refund. Today is February 8th, and the money still hasn't been returned. I had to file a pre-trial complaint.
If you do not want to face similar problems and run after your own money, I strongly do not recommend this company.
If this organization had chosen an identical tour for us, we would not have issued a refund.
I never write negative reviews, but this situation is nonsense. I am attaching screenshots of the correspondence as a confirmation.
The contract number is 5706291.
See original · Русский
1
September 23, 2023
This is the second year I have been contacting this company.We were pleased with bonuses, courteous service, customer orientation, comprehensive support in all circumstances.Manager Roman was always in touch, thank you for your patience with my personality, there were no problems. The sun, the sea, the beach, the hotel -everything is great. Special thanks to Roman, I wish you good luck, prosperity, and more adequate customers. I will definitely contact your company next year.
See original · Русский
February 2, 2024
I strongly DO NOT Recommendtodey Travel!!we flew to the Maldives on 30.12-08.01.24, the escort for choosing a hotel is disgusting, the manager Lisa (who quit during our vacation) could not provide accurate information about the hotel and rest, they searched for information themselves, the manager Natalia is also an incompetent employee.The main claim to TT is for a refund of $ 600 for a room at the hotel.
The galaujin at the hotel was free, which we found out only at the reception of the Rio Palace Maldives hotel, about which we wrote to the manager Natalia, but we did not wait for an answer about the refund of $ 600, unsubscribed that they were solving this issue (for as long as a month), then stopped answering at all!this is a terrible company, we have flown on vacation more than 15 times and have never encountered such a terrible tour operator!!
See original · Русский
1