Tolex Motors
82 reviews
December 3, 2024
I have been servicing my cars at this service station for many years. Full confidence in the professionals in their field. In my opinion, the perfect combination of cost and quality of repair. A great alternative to the official
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April 21
Good service. without imposing services. I've been using it for several years, only positive emotions, they do it to the point. Prices are average in the city, the quality of work is good. Recommend
Victor. Mitsubishi ASX
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November 18, 2024
I don't know what these "specialists" know how to do for repairs, but the three of them looked and did nothing, so they also allegedly had to pay for the diagnosis, although I already told them what I needed to do. In general, nonsense, the staff is strange, simple things do not know the device of the car🤮
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January 5, 2024
Many thanks to Ilya, Sasha and locksmith Lesha at the order desk for their responsiveness in helping the old Toyota Avensis 98g. to replace the silent blocks in the front suspension, well done, thank you Super much)))
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4
November 1, 2023
It has been serviced since 2017, since today it has refused service in this company, the essence of the claims is as follows: signed up for November 1 at 13.00 for an oil change in the engine and variator, arrived at 12.30 in order to leave the car, there was no one at the order acceptance office, stood for 10-15 minutes, knocked on the table whistled, no one. I went outside and saw one of the employees and asked the question "is there someone in the office, will there be?" to which I received the answer "we actually have lunch" the employee turned around and left, another 10 minutes later the receptionist appeared, to my question he said that "yes, they have lunch as indicated on the door", we came to the door, nothing is indicated on it, a version appeared on the website, the same is not indicated on the website, "well, we will tell the management what would be fixed," OK, OK, I ask why can't you go out to the person who is waiting and say "so and so we will have lunch in 5-10-15 minutes" so to say to determine the waiting time, the answer struck me "so they told you we have LUNCH, and we will take your car by one o'clock." So dear potential customers, keep in mind they have lunch, although it is not indicated anywhere from what time and to what, well, the second thing is not to drive the car in advance. Well, I decided to look for another service station, because if this attitude to the customer is at the stage of acceptance of the car, then I doubt the quality of service.
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May 2, 2023
We have been serviced at this service station for more than 10 years. The impression is from neutral to negative. In the beginning (about 10 years ago) it was better, now it's getting worse and worse. And the receptionists have become boorish and the workers are not neat. A huge disadvantage is very expensive spare parts, you can find much cheaper in any online store. The quality of the work is low. They constantly forgot to screw something on or put it back after repair. If you noticed it yourself, you'll come back and they'll put it on, and if you didn't notice it, then you don't need it. The negativity has been accumulating for a long time, but today there was an incident, after which I firmly decided not to set foot on it anymore.
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March 27, 2023
I have applied several times and always have extremely negative impressions from the "experts" of the acceptance and the impressions from the masters are always good. The receptionists are generally far from what they say and what the master then discovers, constantly coming up with what needs to be changed.
A separate conversation about spare parts. To find out the cost of oil, you need to call the spare parts department, using the phone number of the employee who is next door. Is it really so difficult to make a single system to immediately announce the cost when calling or visiting in person?
At the same time, the cost of some work is at the dealer level.
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October 12, 2023
Not bad for diagnostics!!!? But the price for replacing the front hub bearing is 150 rubles.on the avensis of the second generation, she just killed!!! It's very expensive. For this price, you can remember the axis!!!!
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February 17
I called to clarify the cost of the work - they said they would clarify, they would call back, but in the end no one called back) I will not contact you anymore)
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April 18, 2022
I am not happy with the service from the word at all, an American turned to a car in which he invested a lot of effort and money RAV4 Limited ,
the client wanted to do a check and diagnosis on the service, I offered TOLEX, although I never contacted them myself, but I heard that they would be great both in quality and service, But I ran into some kind of biased and rude attitude, and when the master receptionist of the diagnostic field began to reason and fantasize (I can't write in any other way) about some minor flaws, I could hardly restrain myself from being rude, it was obvious on my face that the lack of competence, so it also sounded undeniable from him. when contacting this service, chat at the reception and make sure that you are welcome there, maybe everything will be fine.
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February 13, 2024
The prices are too high. The attitude towards customers is below average. We forgot to do two of the agreed jobs. I'm not coming here anymore.
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November 6, 2021
It's a very cool center. Service your Toyota Avensis there. High level of maintenance and competent staff. I tried the service station a lot with my problems, but then I found a comprehensive set of all the works and services for my car. I'm also servicing my father's car now.
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September 15, 2024
One of the few services that inspire trust.
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June 16, 2023
Well done! Fast, high quality, reasonable prices. We serve Lexus and Toyota
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April 9, 2023
Excellent service. Everything was correctly diagnosed and eliminated . It was recorded at 12:00 and the car was taken earlier. Reasonable prices . I recommend it!
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September 20, 2024
Good service station, competent specialists
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March 6
Good service
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April 14, 2023
Good service, work quickly and efficiently, I recommend the service
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December 6, 2022
Very good service station, well done guys, solved the problem in less than an hour, there are no queues, I arrived immediately, I was hired, everything is at the highest level
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March 16, 2022
High level of service! Everything is on time, we were always in touch! In the future, I will service the car here. 9 out of 10 . Special thanks to Mr. Ilya!! For his competence and patience.
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3
September 17, 2022
They work professionally, efficiently, and quickly. We have already been saved from unexpected troubles with Yaris several times.
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April 3, 2023
I applied. The diagnosis was done quickly. The repairs were done quickly. They told me everything. They gave a guarantee for the work. And what else is needed?! 👍
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September 2, 2022
Terrible customer service. I called, made an appointment, asked the time twice. As a result, I arrived under closed gates. I called the number 4 times and no one picked it up. And he didn't even call back the next day. I don't advise anyone to waste your time.
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December 22, 2021
I came by appointment for a diagnosis. Everything is fast, clear - VALVEMATIC breakdown was diagnosed, and options were offered. Earlier, a friend contacted him - they identified and fixed an error on avensis, which they could not in another service. I liked.
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November 24, 2023
A good, prepared team.All well done
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3
September 10, 2023
Excellent service. Competent specialists.
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January 4, 2022
The other day I picked up the car and was surprised to find that the price on the phone was called without VAT. During the calculation, it increases by as much as 20%. In my case, it turned out to be + 55 rubles.
This is very similar to fraud, because the price turns from being already high into simply inadequate!
I applied to Tolex only because I had previously received a certain credit of trust, despite many mistakes (some of them do not have it), but now this credit has been reset. I'm not coming here anymore.
The manager understands everything at the calculation, but cannot influence anything. He says that the management has already been informed about the incidents, but they do not react and continue to pour low prices into their ears over the phone. I say, do you understand that after such a divorce, the client will never contact you again? He says I understand.
With such values, you had to provide super luxury service at least, well, so as not to somehow justify the price, but in fact, you have an ordinary garage workshop - a small hangar with the appropriate entourage.
In addition, when picking up the car, I wiped the steering wheel and handles from the oil traces of the dirty hands of the master. The masters themselves wear dirty clothes and sit in the salon in this form.
PS. There are no questions about the result of the work. There's a summary here.
RIP Tolex
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October 25, 2022
It all depends on the people. Especially in a car service station. Master Ilya is a trustworthy person. There were many cases when he could have cheated, but did not do it. Honor and respect. That's why I come here and service all my cars here
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February 9, 2024
Excellent service! I recommend.
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3
June 16, 2024
Great station!!!
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July 8, 2021
Thanks guys. Help was urgently needed, and they did not refuse. We found a free lift. The task seemed simple, but, as it turned out, not very. They did it carefully, conscientiously. Everything is very human. They didn't ask for much money.
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August 29, 2021
I stopped by to get acquainted with the service and change the oil. Everything went quickly and organized. I will definitely visit them and recommend them to others
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July 6, 2024
Normal service station
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June 13, 2022
Excellent car service! They have been serving there for three years, and I work with professionals. I recommend it)
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3
December 25, 2021
Couldn't pass the inspection, allegedly the rear brakes don't work well. I am confident in my brakes, so I turned to them to check on the diagnostic stand. Bottom line: the brakes are fine. The next day, I went back for a technical inspection. I got on the same employee who didn't deliver the first time. I think he won't, I'll show him the paper from Tolex Motors. But I didn't have to. I put a mark on it.
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December 14, 2019
Excellent service. We performed diagnostics and service after buying my Camry v50. Fast, comfortable and inexpensive. I recommend. Special thanks to manager Mikhail for his courtesy and competence.
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3
July 12, 2022
Everything was done clearly and as promised, for a pre-agreed time and amount. Well done!
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3
December 21, 2021
Excellent service, democratic prices, individual approach to customers. Yours forever)
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September 2, 2023
The guys know a lot about Toyota and Lexus.
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3
February 3, 2021
It was the first time for the planned maintenance of his Suzuki. I chose this service station because they specialize in Japanese cars. Also, during the inspection, the wear of the front brake pads was found (2 mm remained) and the wedge of the pad on the left rear wheel. We did everything quickly and efficiently. So far, I do not regret that I did not go to the officials.
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April 22, 2023
A good alternative to the official service.
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July 25, 2021
I applied for electrics, a good specialist. And you can buy a spare part in their store at a reasonable price.
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May 22, 2021
Credit car service! Smart guys, they know Toyota well, but I'm sure there are other brands! Oil change is on the level!
Like the officials, it's only cheaper.
I recommend it!
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May 28, 2022
The right service. I have been using his services since 2016. I'm not going to change it.
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December 25, 2019
I am always satisfied with the service at Tolex on Mosfilmovskaya, I am serviced directly by Mikhail Aleksyuk, a competent specialist, a master of his craft, let all employees take an example from him! Thank you very much!
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November 28, 2022
Good service, I have been using it for more than 5 years.
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June 16, 2023
Well done, everything is on the case!
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July 19, 2021
There is a normal manager, but there is one who, if the master messes up somewhere, will say that you already had this joint))... But the price tag is humane
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December 14, 2022
It's OK, it's a little expensive.
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March 10, 2023
Quickly. High quality.
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