I called the operator to find out why there was no Internet and when it would be. Calls from Phoenix are blocked automatically. From +7 telecom is put in the queue. First, 60 people. The call is then reset. There are 70 people in line for the second round. Reset again. Then I waited for 100 people for an hour, all the while my position in the queue periodically pushed me back by 1-2 people. That is, there are higher priority calls than mine. When I was first in line, the operator threw me off. I do not recommend this provider. The attitude towards customers is terrible. Plus, the quality of the Internet (speed and stability) does not match its price of 650p

See original · Русский

dmitryi rudchenko

Level 7 Local Expert

We have been connected to this provider for a long time, more than 8 years ago. Private sector, there is no alternative. That's not the question, the question is that the prices used to be acceptable, there was a cinema (a feature of Trinity), but now it's sad. Prices are soaring into the stratosphere, the cinema was cut off completely, they say that this was a "bonus" they had, I'm generally silent about the attitude of the staff. You call them, you tell them that the wires got tangled after a gale, and they come to swear, saying the Internet is not working. Well, that's right, we have to wait until these wires are uprooted and sit for two days without the Internet, waiting for the repair team.

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Юрий

Level 3 Local Expert

Minuses: The boorish attitude of technical support to customers! Instead of the stated speed of 100 MB, it outputs no more than 70, and in the evening it drops to 40-50 altogether. It is often impossible to get through! For that price, we could have increased the speed. Positive: Complete loss of the Internet is very rare! In case of any accidents on the line, they are repaired quickly. Finally, they replaced copper with optics!

See original · Русский

Trinity

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103 reviews