Trinity

4.0

213 ratings

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Максим Московко

Level 2 Local Expert

I called the operator to find out why there was no Internet and when it would be. Calls from Phoenix are blocked automatically. From +7 telecom is put in the queue. First, 60 people. The call is then reset. There are 70 people in line for the second round. Reset again. Then I waited for 100 people for an hour, all the while my position in the queue periodically pushed me back by 1-2 people. That is, there are higher priority calls than mine. When I was first in line, the operator threw me off. I do not recommend this provider. The attitude towards customers is terrible. Plus, the quality of the Internet (speed and stability) does not match its price of 650p

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dmitryi rudchenko

Level 7 Local Expert

We have been connected to this provider for a long time, more than 8 years ago. Private sector, there is no alternative. That's not the question, the question is that the prices used to be acceptable, there was a cinema (a feature of Trinity), but now it's sad. Prices are soaring into the stratosphere, the cinema was cut off completely, they say that this was a "bonus" they had, I'm generally silent about the attitude of the staff. You call them, you tell them that the wires got tangled after a gale, and they come to swear, saying the Internet is not working. Well, that's right, we have to wait until these wires are uprooted and sit for two days without the Internet, waiting for the repair team.

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Юрий

Level 3 Local Expert

Minuses: The boorish attitude of technical support to customers! Instead of the stated speed of 100 MB, it outputs no more than 70, and in the evening it drops to 40-50 altogether. It is often impossible to get through! For that price, we could have increased the speed. Positive: Complete loss of the Internet is very rare! In case of any accidents on the line, they are repaired quickly. Finally, they replaced copper with optics!

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Егор Баранник

Level 3 Local Expert

The Internet is fast, everything is fine, I'm happy with it.the master was very polite and did the job very quickly.He gave a lot of useful information, in a word, the specialist is just gold! Thank you Trinity for such a good Internet and staff. Solid five stars!!!

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Юля Сидоренко

Level 3 Local Expert

The Internet is the most terrible, the Internet has been turned off for 2 weeks, I call specialists every day, they don't really say anything or tell some fairy tales. They have already changed to fiber optic, but the problem has not been solved. I call the specialists again and for the second day no one has come. In general, I do not recommend it!!! Looking for the best provider in Donetsk!!!! For the service "0"

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Алина Шарафеева

Level 3 Local Expert

Operators drop their phones in the middle of a consultation, are rude, yell, and problems are solved by replacing a NEW router. Instead of the promised 300 Mbps, we got 20. On the day of connection, I will return to the previous provider, so that he will give out at least 100. If it were possible to set 0, I would.

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Лада Лидина

Level 2 Local Expert

It is impossible to connect to the operator. If there are none, then why not say why take up people's time to listen to stupid music and talk for 15 minutes about what my position in the queue is? This is followed by a shutdown. Why is there such a boorish attitude towards subscribers??? And this despite the fact that Trinity is one of the most expensive in the region!

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Александр Балаклеец

Level 2 Local Expert

If it were possible to put zero stars or a minus, that's it! The worst provider! Those. There is no support! The Internet speed is disgusting! But they are constantly raising tariffs! In case of a breakdown, it is not known when to wait for the master!

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Тереза Шашикян

Level 2 Local Expert

It's become a terrible company. You need to switch to another provider. Consultants are rude. They don't go to accidents... what's the point of paying for services they don't provide?

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Гончарова Ирина

Level 13 Local Expert

A strange organization. With "amazing " conditions. In May, we signed a contract, and in June we turned off the Internet because we need to update the data.

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Веточка

Level 4 Local Expert

I read your post: — Watch movies in 4K without freezes — Play online games with maximum comfort — Chat with friends in a video chat without interruptions I am extremely dissatisfied with the quality of the Internet from this provider. The connection speed leaves much to be desired, especially during peak hours (after 18:00). It is impossible to play with friends and chat over an Internet call. Because of the Internet, something will definitely not work. Even downloading videos in 720p quality is difficult. Why then mislead potential customers by promising 4K movies? This causes disappointment and distrust of the company.

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Олег

Level 2 Local Expert

Terrible Internet, when an accident occurs on the line, they fix it for a month or even longer, the speed is terrible, I called to find out why the Internet is disappearing, they said problems with the router changed the router to the same problem, today I called to find out why this is happening again, they said that problems with the router, saying that they provided me with all the information that they could hang up. I do not recommend using this network. I really want a new normal Internet to come in. Thanks for your attention

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Виктория Кириллова

Level 2 Local Expert

You didn't pay for the Internet, since no one lived, normal providers have a debt remaining for one day, these same ones will multiply your debts for services that are not provided. Therefore, when choosing the Internet, I advise you to immediately look for another provider) and the quality of the Internet is also lower than the baseboard

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Ляна В.

Level 4 Local Expert

Recently, I contacted your company with a request to solve the problem with the Internet, it does not work! . Unfortunately, I was extremely disappointed with the quality of the service. The operator was impolite and disrespectful, could not solve my problem and eventually refused responsibility. I just spent my time for 3 days calling and begging to solve my problem. I hope that your company will take measures to correct such unprofessionalism and improve the quality of service. Because the specialists work disgustingly! And yes, the Internet has not been fixed for me yet.

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алекс

Level 6 Local Expert

The home Internet is good, but there are often interruptions, it's good that they are short-term. The support service is working fine. They clearly explain and help the subscriber.

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Павел Косован

Level 9 Local Expert

Excellent Internet service provider. The Internet is fast. The quality of service is excellent. There is an IP TV in high quality. The employees are always friendly and try to answer and solve all your problems as quickly as possible. I think this is the best operator in Donetsk for providing Internet access.

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Chaosrait

Level 3 Local Expert

In the morning, afternoon and night, the connection quality is acceptable. In the evening, you can not count on the Internet at all, it drops every few minutes. If you watch a movie or video more +- it will do, then it's full of junk for games and work. I do not recommend it.

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Евгений Савенко

Level 10 Local Expert

I have been using the Trinity Internet provider in Donetsk for 8 years. There are no complaints during this time . the best provider

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Лена Корсикова

Level 2 Local Expert

The same story: the Internet is constantly "slowing down", and in the evening it is impossible to watch even IPTV. When contacting the operator, the answer is the same for everyone:the problem is with the router. Alas, Trinity's management, improve service and attitude towards consumers.

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Анастасия Рубан

Level 2 Local Expert

It would be possible to put a zero!!! In the afternoon, I called everything seems to be normal in the evening, the problem is again, in fact, we pay for 100 mg, but they give 6-25 MG, HOW IS IT??? I STARTED CALLING the operator at 01:30:05, I was the first on the line and then the call ended! Very good news, wait for a visit to the office tomorrow!!!

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Александр Возжов

Level 2 Local Expert

I am sure that this provider is just living out its "last days". I have been his client since 2012. There were all sorts of things, but consensus was almost always found until 2024. I did not expect such "meanness" in relation to my "age" clients. Unilaterally, without warning, I stopped supporting previously sold IPTV set-top boxes from 16.01.24, although before that I personally had no complaints about their work. To use this "dreamer" (according to his argument in those.to support about the reasons for the consoles not working) I do not recommend it.

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Ivan

Level 2 Local Expert

The Internet speed leaves much to be desired, the quality of service is terrible, having such a number of subscribers they cannot make normal applications for iptv, they just stupidly offer to buy a set-top box. The Internet is not stable, I'm looking for an alternative option

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Виктория Гаменица

Level 3 Local Expert

The operators don't give any information if you call them and explain what happened. You pay money, and often a lot of things don't work or slow down. They don't react to the solution of the problem. The operators still put down the phone without giving an answer.

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Инкогнито 1005

Level 3 Local Expert

I have been using the services of this provider almost since the day of its foundation. Over the past year, I have changed 3 routers, changed the connectors twice, but IPTV continues to be terribly dull, especially after 18 hours. Regarding office service and technical support, 5 stars if you wait, but the software is 2 stars maximum.

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Геннадий Захарчук

Level 9 Local Expert

The campaign does not match the praise! I didn't really want to be a subscriber to this provider, but there is a monopoly in Mariupol and there is no choice. I contacted you about the inadequate operation of the router. The issue was not resolved over the phone. The operator advised not to contact Metallurgists, 45. The time was specified, from 8.00. arriving at the specified time, I was unpleasantly surprised! Those.support has been working since 9.00 a.m. Why are operators giving out false information?

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Вадим_Ка VaZaR

Level 12 Local Expert

Overall good! there are minor nuances and sometimes there are failures and breakdowns, but the technical support service tries to solve everything quickly and efficiently! The cost of the tariff in the private sector is of course high and higher than in apartment buildings! but otherwise everything is fine, especially in our restless time! Compared to other providers, it is better and better! Let's hope that everything will work like this!)))

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immercenarys

Level 5 Local Expert

The support is boors. The Internet sucks! It lags endlessly, and no one does anything. But the tariffs are constantly growing.

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Альбина Деркач

Level 14 Local Expert

I have been using Trinity Internet services for many years and have no complaints about work and maintenance. I am glad that I once made the right choice of provider. Good luck to you guys in this difficult recovery time. Thank you for your work! I recommend.

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Misha Popovich

Level 3 Local Expert

The Internet is unstable, the speed does not match the one specified in the tariff. The call center is just disgusting. I addressed the issue of blocking in VK, they answered "for incorrect communication" although no one could explain what exactly was incorrect, they refused to remove the block and hung up

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Лакис Яковлев

Level 3 Local Expert

Internet speed - 50mb instead of 100mb in the contract IPTV is worse than T2 The cost is 600 rubles per month Tech Support- storytellers and deceivers

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Инна Зверева

Level 2 Local Expert

Hello! Trinity provider serves parents in the private sector. Dad always speaks well of this campaign. His favorite TV channels are showing without interruption and he is very happy these winter days. Also, special thanks to the staff, who always politely and patiently answer any questions about the service. And the price for the services is acceptable. So in general, the older generation of our family is very pretty "Trinity".Zvereva Inna Viktorovna.

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Иван Кубраков

Level 11 Local Expert

Beyond praise. Let me explain, I am a resident of the Petrovsky district of Donetsk, one of the most shelled. I received the very first positive emotions in 2014, when we were leaving from the shelling and a couple of days later the operator girl called with the words "We see that you have no activity and understand the situation, let's fix the services so that the money in the account would not be wasted" So I found out that there is a function of free suspension of services. (now there seems to be some kind of penny for this service, but there is a meager one) The second is the speed of solving technical problems. For example, it flew into a neighboring building, communications broke, I dial technical support, and the answer is "We know that there is damage, we asked to clarify exactly where and said that tomorrow at 10 they will arrive" they arrived at 12, but! The boys arrived in the shelled area and restored everything in an hour or two. And so everywhere, there is such a Lvovskaya street in the Petrovsky district, everything was put on this street, Komtel, Promtelecom, after arrivals, people have no Internet for days, weeks, or even months. And Trinity users know that the boys will come even under fire and make the Internet for them. I don't know about other areas, but Petrovsky district has the best provider in everything. And those who cannot set up IPTV, go to your personal account on the Trinity website, there is a Trinity aptv playlist file swinging from the side, which can be uploaded to third-party players even on LG and Samsung devices. Thanks to the guys and the Peaceful sky above your head.

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Надежда Свиридова

Level 2 Local Expert

The Internet is great! Well done operators politely and accurately perform their duties! The guys who do the repair work are great, they do everything quickly and efficiently! It's nice when people are in their places, you can immediately see that the management appreciates its employees! Happy holidays to you and thank you for being with us! 🎄🎅

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рома з.

Level 2 Local Expert

The worst service that can only be imagined, these repairmen are just tin, no one fumbles at all and the wires are cut, the fiber is broken then after two or three days everything breaks there for a week, nothing works, the fiber is broken at all, tin is just that this month is just the third call in the connector, the wire bursts and I have to pay it all, tin it's just better not to connect at all until normal specialists start working there are no specialists, just everything from the street no one knows anything, no one knows anything at all, just pliers clean the wires such just tough people

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Админ Админ

Level 6 Local Expert

: High quality of service, Wide range of services, Extensive connection area, Prompt execution of the connection request, Excellent quality of services, 24/7 technical support service, Prompt troubleshooting. : Not found in 10 years of use. ⚡⚡⚡ I recommend the TRINITY Internet provider !!! A chic provider, does not save on customers, The best, against the background of most competitors.

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Алексей Витальевич

Level 8 Local Expert

I've been using Trinity's services for the second year. I am very pleased. A team of equipment installers in clean company uniforms, polite, competent, fast. In the office, the girls are always friendly, polite and in a good mood. The hotline operators are always calm and polite. Even if you call at six in the morning, most likely they will not solve your problem right away, BUT - even at this time they communicate with you affably, and not "WHAT THE HELL ARE YOU CALLING AT THIS TIME, RADISH ..." I also like the promotion of the seventh month for free, when paying for six months in one payment. Actually, the Internet itself... In 99% of cases, of which there are very few, the backbone provider has problems, respectively, and all end users. I highly recommend Trinity!)))

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Александр К.

Level 2 Local Expert

Trinity is about quality and reliability. High-speed Internet, a cinema room with a huge number of movies and TV shows, excellent 24/7 support. The work of the provider does not cause complaints. I would like a more user-friendly Android app, but I think it will be implemented in the future.

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Джони Д.

Level 2 Local Expert

I've been with Trinity for almost 10 years, I hooked more than one friend, no one regretted it, there were minor joints over the years, but compared to other providers, and believe me there is something to compare, you won't find stability higher. For the price, if wisely, then 2 months a year for "freebies" ;) It's a pity that the loyalty program "smiles" was removed and I want the software for smart TV and android consoles to be tightened up after all, 2020 is in the yard and the firmware and APK are still pre-war ;)

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МЕЗОСА ГЛ))))

Level 2 Local Expert

Low speed. Periodic interruptions. High cost They do not forget to increase the cost, unlike the quality of the services provided. Consistently once a month there are some problems with the Internet. Of the claimed 100 MB/s, 60-70 reach, and this data is not via Wi-Fi, but via a network cable.

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yaroslav27022002

Level 4 Local Expert

I have been using the services of this provider for 3 years now, and I have no complaints. If there is no Internet, then the round-the-clock support service is always happy to help, and if there is no Internet at the set time, they inform you in the telegram channel in advance. The pricing policy is a little overstated, but this is compensated by the fact that you can activate the Internet for 5 days if it is not possible to replenish it on time. In general, I am satisfied, especially since the Internet speed is high, everything works with a bang! You can see what you're paying for!

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Елена Литвиненко

Level 2 Local Expert

Unfortunately, I can't say anything good.You can't wait for the masters!!!!There is no planning for the timing of repairs.The answer is one:Wait for the call!!!!!

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Mad N.

Level 2 Local Expert

We are happy with the Internet, a convenient website and an application for watching channels, a huge selection of films and TV series in the cinema hall. They always respond quickly and are happy to help with any problem. 👍👍👍

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Master

Level 2 Local Expert

The stated speed is exclusively within the city limits. Connection to Russian servers in the best days is 10-20 Mbit. Watching IPTV with an archive on an android device is only possible in a proprietary application, the last update of which was 8 years ago. The picture crumbles, slows down, you need a touch screen to control it (you won't be able to watch it on the set-top box). Yes, if there is no archive, you can download the playlist from your personal account. You won't be able to watch an external OTT provider either - at the speed that Trinity provides, comfortable viewing is impossible, there is a constant brake. Oh yes) and the support response to the question about speed: "other providers have the same," and to the question about the android application: "we are watching, we like it" :)

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Вадим Родина

Level 7 Local Expert

At the expense of fast Internet - there is no need, the usual and the most standard. And so prolags, if they happen, are rare.

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108363 Романова

Level 3 Local Expert

the service is terrible, it can't get any worse, Krasnauralskaya is like sleeping in the cold for hours.. It freezes constantly.and for a month it is flat 600.

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Vlad S.

Level 2 Local Expert

Trinity technical and service support, to put it mildly, wants to be better! Frequent and naturally constant connection problems on the main network routes, the ping of most European servers has a deviation of more than 100 and at the same time constant packet loss. The answer from Trinity is one, all problems are on the side of the backbone provider, they do not know the time and timing of elimination, in other words, they send all their customers to ... This picture is constant, especially in the evening and on weekends. Draw conclusions!

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Anna Bezrukova

Level 5 Local Expert

Hello, we have been using the Trinity Internet for a long time! Everything is fine! The Internet is excellent, very rarely problems arise, they warn you in advance! And a great office for kids, Trinity Kids! The service is super, cozy, interesting for children, and convenient for parents! Good luck to you guys!

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Андрей

Level 2 Local Expert

20 days a month it is buggy or does not work at all.

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Игорь74 Игорь74

Level 2 Local Expert

The net speed is less than 0.5 mv,everything freezes in the service.The center can't get through, the operators are rude, it's just terrible.

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753954 цыкалова

Level 2 Local Expert

The third day the Internet disappeared, and the third day I called the operator, and in response silence! That's the attitude towards customers! I will refuse this organization, there are many problems with them, a frivolous approach to the client's problem! They were very angry. Leninsky district.

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Trinity

103 reviews