The Russian Federation banknote (5000₽) was not accepted because, according to the cashier, it was "kind of worn out." The bill was ordinary , moderately worn . Compared to the other bills , which were practically new , it just looked worse . But the cashier took the position of not changing this bill. He could not provide any reasonable arguments to justify such a decision. He just tried to read out to me the point of the rules about the presence of stains on the bill. When I asked to show where exactly the cashier sees the spot, the cashier said, "Well..you have the bill itself as one big stain." As a result, I had to go to a nearby bank and change this bill there. It is clear that she was accepted there without any questions at all.

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Алеся Медведева

Level 2 Local Expert

A very good bank. I have been using the service for performing currency exchange operations for a long time. Once again, while waiting in line at the cash register, bank employee Aksyuto Karina told about the bank's products and their advantages. I was interested in the cards, so I connected mobile banking, opened MC Standard cards in euros and US dollars, I actively use them, I am very satisfied.

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Глеб Кулаков

Level 5 Local Expert

I bought dollars at this branch a month ago. The girl gave it out, I wanted to change it back to Belarusian the day before yesterday, they didn't accept it, the same girl was at the checkout. I often visit this bank because I work there. They said the bills were damaged. When buying old-style dollars, write down the numbers of the bills and shine them on the camera at the exchange point. I had them all intact, without spots. They didn't like the creases in the middle, there were creases in the portrait when you fold a bill in half. We need to leave this bank (

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TsBU № 1

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